Chapter 12 Homework

c. be bold about ideas

Andrew, a renowned biologist, is invited by a top university to deliver a lecture on the current trends in biomolecular research. In order to ensure that his lecture is powerful and authoritative, Andrew should _____. a. use a lot of jargon b. speak in a soft manner c. be bold about ideas d. emphasize indirect talk

Linguistic Style

David characteristically speaks in a slow and deliberate manner and pauses after every few words to allow people to assimilate his words.

b. The Sharing Style

Linda and Leonard are having an argument about the division of household chores. They come to a compromise where neither of them is entirely satisfied. Which one of the following conflict management styles is seen in the given scenario? a. The Accommodative Style b. The Sharing Style c. The Competitive Style d. The Avoidant Style

Making the Rounds

Louis often has face-to-face talks with his subordinates by casually dropping by their work stations. He enquires about their progress, problems, and concerns. Which of the following best describes Louis's actions?

Strategic Network

Patrick, the director of a food processing company, is in contact with various business consultants to know about the latest developments in the industry and possible business opportunities.

Making the Rounds

Robert, a manager, often has informal conversations with his team members about their accomplishments and their concerns.

Social Proof

Rupert, a manager, wants to implement the practice of maintaining work logs to monitor the progress of projects. This process requires all the members of the team to update their daily activities on a dedicated online portal. Rupert asks one of the team members to speak in favor of this process. He feels that the team members would be convinced if one of their peers convinces them about the benefits of this process. Which persuasion technique is Rupert using to convince his team about the new process?

Peer Leadership Network

The managers of all the departments of a company share information and collaborate with each other on various work-related issues.

Operational Network

The purchase department of a chemical company requests information on raw material requirements from the production department in order to plan for procurements.

observe cross-cultural differences in etiquette

Vivian heads the product development team of a company. The team is multicultural with a mix of races and ethnicities. In order to establish a rapport with them and minimize cross-cultural barriers, Vivian should _____.

Win-win Approach to Conflict Resolution

When the production units and sales units of his company disagree on budget issues, Charles, the CEO, tries to solve the issue in such a way that both teams gain something of value.

a. Ivan, a senior employee of a company, often narrates stories about the organization's growth over the years to new employees.

Which of the following examples shows the use of inspirational communication? a. Ivan, a senior employee of a company, often narrates stories about the organization's growth over the years to new employees. b. Katie uses an indirect manner of talking and apologizes frequently while addressing her subordinates. c. Edgar, a manager, prepares a presentation that is entirely backed by data and facts when appraising senior managers about his team's performance. d. Jane often uses the passive voice when writing memos and letters to her employees.

Margot is not using her colleagues' race or ethnicity as an adjective in a negative manner, nor is she confusing the identity of her colleagues because they are members of a particular ethnic group.

Margot chats to her colleagues about things that are specific to their respective cultures. Her colleagues like her, but they are not convinced about her multicultural skills. If you feel that Margot's colleagues are being too intolerant about her attempts to establish a rapport with them, then you can justify your stance by claiming that _____.

Challenge one's own cultural assumptions and be sensitive to international differences in negotiating style

Margot considers herself to be "multicultural" beyond working well with Americans, Latinos, and Mexican-Americans. If you were in Margot's position as the sales manager of the online retailer and had to negotiate with clients from other countries, what are some practices you would follow to minimize communication barriers?

Using a person's race/identity as an adjective or other descriptor and being diverted by a person's accent or personal appearance.

Margot works hard to establish a rapport with her colleagues. However, Margot's colleagues are not happy with her approach to communicating with them. If you were in Margot's position, what are the mistakes you would look to avoid while communicating with people from other cultures?

authority

Mark is the manager of the finance team of a company. He wants his subordinates to use macros for repetitive calculations to operate efficiently and save time. He tells them about his expertise in developing macros and offers to assist them whenever required. In the given example, the principle of persuasion used by Mark to convince his team is _____.

a. Competitive Style - w. Domination b. Sharing Style - x. Compromise c. Accommodative Style - z. Appeasement d. Collaborative Style - y. Integration

Match the following with conflict management styles with the appropriate characteristic. a. Competitive Style b. Sharing Style c. Accommodative Style d. Collaborative Style v. Neglect w. Domination x. Compromise y. Integration z. Appeasement