Chapter 13
A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
team
______ is the conflict-handling style that both parties give up something to gain something.
compromising
A team composed of people from different departments who are pursuing a common objective is called a _____.
cross functional team
____________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored.
forcing or dominating
Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a _____.
group
________ conflict is defined as interpersonal opposition based on personal dislike, disagreement, or differing styles.
personality
_________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
storming
A(n) ______ role is behavior that concentrates on getting the team's work done.
task
______ is a "we feeling" that binds group members together.
Group cohesiveness
The conflict-handling style in which a person neglects their own concerns and allows the concerns of another to prevail is known as _____.
accomodating
A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n) _____.
action team
Self-managed teams are groups of workers who have been given ______ for their task domains.
administrative oversight
During the ______ stage of team development, close relationships develop and unity and harmony emerge.
norming
______ is designed to elicit different opinions without inciting people's personal feelings.
programmed conflict
Individuals are said to be cooperating when _____.
their efforts are systematically integrated to achieve a collective objective
