Chapter 15

False

Dissemination is the transfer of information and understanding from one person to another. - True - False

True

External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on. - True - False

True

Management by wandering around (MBWA) is the term used to describe a manager's wandering around his or her organization and talking with people across all lines of authority. - True - False

True

Nonverbal language and other subtleties are often lost in e-mail, so jokes may be taken as insults or criticism. - True - False

False

People who enjoy the social camaraderie of the office setting will probably like telecommuting. - True - False

Connectivity

The communication advantages of social media use by businesses can best be summarized as _____. - productivity - self-promotion - privacy - distraction - connectivity

False

The top-down system, a variant of the SQ3R system, is designed to help you improve your writing. - True - False

Noise

When a pharmacist can't read a prescription because of a doctor's poor handwriting, it can be due to ________, which is defined as any disturbance that interferes with the transmission of a message. - transmission - noise - interference - interpretation - feedback

be direct when telling others what to do

Which of the following communication styles would women not use more often than men? - compliment - use "we" statements - be direct when telling others what to do - make apologies - ask questions

Oversimplified

______ beliefs about a certain group of people are stereotypes. - Oversimplified - Positive - True - Unusual - Critical