chapter 15 intro test
FTC
A government agency that is concerned with companies using unfair business practices to eliminate their competition
CPSC
A government agency that is excellent at dealing with issues such a faulty infant seat that has a handle that doesn't latch properly
USDA
A government agency that specializes in dealing with less-than-satisfactory meat products that are advertised to be prime
the association develops and maintains performance
AHAM
EPA
Government agency that deals with power plants that release unsafe emissions into the air
FDA
a government agency that is concerned with skin care products that cause serious skin problems such as a skin rash.
if a person returns an item as new for a refund
be honest
a person who compares product info on labels is using the consumer right to
be informed
guarantees made orally or in writing that promise a specific quality
express warranty
an implied warranty is usually printed in the owners manual of a product
false
the us consumer product safety commission is responsible for regulating the safety of food
false
the first step in the buying decision making process is to
identify your needs
use of a third party who attempt to resolve the complaint between a consumer and business
mediation
the most reliable consumer information source will usually be
reports from consumer reconizations
most consumer complaints are resolved by
returning to the place of purchase
a company refused to refund $10 to more than 4000 customers.
the use of a class action suit
which of the following is an example of a non store shopping location
vending machine