chapter 15 intro test

FTC

A government agency that is concerned with companies using unfair business practices to eliminate their competition

CPSC

A government agency that is excellent at dealing with issues such a faulty infant seat that has a handle that doesn't latch properly

USDA

A government agency that specializes in dealing with less-than-satisfactory meat products that are advertised to be prime

the association develops and maintains performance

AHAM

EPA

Government agency that deals with power plants that release unsafe emissions into the air

FDA

a government agency that is concerned with skin care products that cause serious skin problems such as a skin rash.

if a person returns an item as new for a refund

be honest

a person who compares product info on labels is using the consumer right to

be informed

guarantees made orally or in writing that promise a specific quality

express warranty

an implied warranty is usually printed in the owners manual of a product

false

the us consumer product safety commission is responsible for regulating the safety of food

false

the first step in the buying decision making process is to

identify your needs

use of a third party who attempt to resolve the complaint between a consumer and business

mediation

the most reliable consumer information source will usually be

reports from consumer reconizations

most consumer complaints are resolved by

returning to the place of purchase

a company refused to refund $10 to more than 4000 customers.

the use of a class action suit

which of the following is an example of a non store shopping location

vending machine