chapter 2: Communications

chpt:2 Communications T questions (31)

chapt 2: Communications answers (31)

what info should be included when broadcasting info on emergencies to department members

info from the caller and preincident plans

to provide better performance than other radios, base stations have receivers that are

interference resistant

communication equipment that is to be used in a flammable atmosphere must be

intrinsically safe

to improve your ability to hear and be heard at an emergency incident

place your microphone against your throat if you cannot be understood through your SCBA face-piece

when answering nonemergency telephone calls, remember to be professional and courteous bc you are

representing your department.

often referred to as dispatchers, the persons who are trained to answer emergency call and obtain the correct information are

telecommunicators

Individuals who are trained to receive, process, and dispatch emergency calls are known as:

telecommunicators.

What communication center equipment is used to receive calls from individuals with hearing impairments?

teletype

modern 9-1-1 system capabilities now include __ and smartphone apps

text messaging

what channel would be assigned for fire ground operations only

tactical channel

The use of plain English in radio communications transmissions and avoidance of 10- codes is know as using

Clear text

A separate dispatch center operated by a fire department would be categorized as a(an)

Emergency Service specific Telecommunication center

Which federal agency issues radio licenses to fire departments that operate radio equipment?

Federal Communications Commission (FCC)

Which method of alerting fire department members of an emergency alerts the member by tone, light, and/or vibration and can be sent to specific frequencies?

Pagers

using your ppe to create a wind barrier when transmitting on a portable raid is. mean to deal with

ambient noise

Everyone at an emergency scene should follow two basic communication rules: the sender should identify themselves in every transmission and the receiver should:

acknowledge the message.

which is a guideline for receiving nonemergency calls

answers calls promptly

Radios used in fixed locations such as fire stations, telecommunications centers, training centers, or administrative offices are referred to as:

base station radios.

when receiving a call from someone who is angry or upset

be pleasant and take necessary info

which term refers to as remote areas or locations inside structures that can cause loss of cellular service or radio signal

dead zones

the straight line travel of radio signals between the transmitting radio and the receiving radio is referred to as ___ communication.

direct

Enhanced 9-1-1 systems provide dispatchers with information such as the caller's location, phone number, and:

directions to the caller's location.

The power of the transmitter and receiver and the height of the broadcast and receiving antennas determine the:

distance a radio signal will travel.

which is a radio communications best practice

do not transmit until the frequency is clear

which type of alarm consist of scrolling message boards and pagers.

electronic

emergency calls to a telecommunication center must be handled quick in order to

ensure the safety of the community

what federal agency regulates all radio communication in the US.

federal communications commision (FCC)

at the station, if you cannot answer a caller's question, refer them to someone who can, then:

follow up on the request

All recorded transmission becomes part of the official records on an incident and may be made public under records laws or ___ request

freedom of info act (foia)

Static and broken messages are indication that a radio receiver is

near the limit of transmission range

calls received at fire departments facilities that range from request for assistance to personal calls from family or friends are known as __ calls.

nonemergency

what info should be gathered by a dispatcher

number and location of people invloved

experience at the emergency incident had shown that, in addition to background noise, ___ can significantly affect the ability to hear and understand radio transmission

personal protective equipment

A central location that takes all emergency calls and routes the call to the fire, emergency medical, or law enforcement dispatcher is a:

public safety answering point.

which category of telecommunications systems is in central location, takes all emergency calls, and then routes calls to appropriate dispatcher.

public saftey answering point (PSAP)

chpt 2 quiz questions (11)

quiz answers(11)

to overcome physical barriers to radio communication, you may need to turn your body 90 degrees or

raise the antenna straight up

fire department radio channels should not be used

to send personal messages

Once an emergency has been reported, the information must be:

transmitted to responding units.

Once an Emergency has been reported the info must be

transmitted to the responding units or personnel

what type of communication center equipment would be used for communication at an emergency scene

two way radio system

Everyone at an emergency scene should follow two basic communication rules, the first of which is

units or individuals must identify themselves in every transmission