Chapter 3

The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT​ _________________. A. nature of the work B. supervision C. relationships with​ co-workers D. cultural identity E. promotion opportunities

D. cultural identity

Which of the following best describes cognitive​ dissonance? A. An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes B. The rejection of an​ employer's belief system C. An incompatibility between the opinions of any two people D. Disagreement between the beliefs of any two people E. Agreement between the beliefs of any two people

A. An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes

Job satisfaction ratings were consistently high over a​ thirty-year period, and then job satisfaction ratings declined dramatically in 2007. What might be the reason for this​ decline? A. Economic conditions B. Employees had more employment opportunities and therefore were less satisfied with their jobs C. The measurement itself changed D. Fewer employees filled out the survey E. Employees were not provided an explanation of the questions

A. Economic conditions

Organizational citizenship behavior​ (OCB) is defined as​ _________________. A. positive​ talk, helping​ others, and going beyond normal expectations at the job B. staying connected with peers C. placing others in the organization before yourself D. doing what is expected within the organization and doing it well E. effectively using political skills within the organization

A. positive​ talk, helping​ others, and going beyond normal expectations at the job

The emotional or feeling segment of an​ attitude, which is viewed to be the more critical part of an​ attitude, is called​ ________. A. the affective component B. psychological empowerment C. the cognitive component D. employee engagement E. the behavioral component

A. the affective component

Employee satisfaction is related to​ ________________. A. current employee referral systems B. product development C. flexible benefits D. pay E. positive customer outcomes

E. positive customer outcomes

In several different​ studies, researchers have shown a relationship between corporate social responsibility and increased job satisfaction. This relationship is particularly true for​ ___________. A. Nexters B. Millennials C. Baby boomers D. Generation X E. Generation Z

B. Millennials

Which of the following best describes the difference in job satisfaction between​ low-income individuals and people who make a comfortable​ living? A. Individuals who earn incomes that place them into the affluent category have been identified as being highly satisfied with their jobs​ overall, more than any other category of workers. B. Money has a greater effect on job satisfaction among​ low-income people than among​ comfortable-income people. C. People who make a comfortable living are less satisfied with their jobs. D. ​Low-income people tend to be more satisfied with their jobs. E. Money has a greater effect on job satisfaction among​ comfortable-income people than​ low-income people.

B. Money has a greater effect on job satisfaction among​ low-income people than among​ comfortable-income people.

Identifying with the goals of an organization and a desire to stay with that organization is known​ as________________. A. organizational culture B. organizational commitment C. organizational retention D. job identification E. perceived organizational support

B. organizational commitment

An​ employee's belief in the degree to which they influence their work​ environment, their​ competencies, the meaningfulness of their​ job, and their perceived autonomy is known as​ ________. A. job satisfaction B. psychological empowerment C. organizational citizenship behavior​ (OCB) D. organizational commitment​ (OC) E. perceived organizational support​ (POS)

B. psychological empowerment

Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of​ Maria's attitude toward her​ job? A. Cognitive B. Affective C. Behavioral D. Intellectual E. Focal

C. Behavioral

Which of the following is the best description of job​ involvement? A. A negative feeling about​ one's job based on evaluating its characteristics. B. A positive feeling about​ one's job based on evaluating its characteristics. C. The degree to which people identify psychologically with their jobs. D. A​ person's belief that his or her job performance is meaningful. E. The degree to which people identify with an organization.

C. The degree to which people identify psychologically with their jobs.

The effects of dissonance can be reduced by​ __________________. A. situational variables B. caring about the dissonance C. high rewards D. lack of influence over the dissonance E. thinking through the problem

C. high rewards

Henry realized that he no longer looked forward to going into work after a mandatory reorganization shifted both the specific tasks he was doing and how the tasks were accomplished. According to the summation of job facets measurement of job​ satisfaction, Henry's job satisfaction was impacted by a change​ in_________________. A. promotion opportunity B. ​co-workers C. nature of the work D. supervision E. pay

C. nature of the work

An HR Director wants to institute a new plan that will increase employee job satisfaction. This will not only improve profitability​ overall, but it will do so by improving​ ________. A. workplace deviance B. OCB C. POS D. single globe ratings throughout the organization E. customer satisfaction

E. customer satisfaction

Eric has been at his job for more than five years but has been passed over for promotion three times. Each time Eric was not considered he became angrier and angrier at the​ situation, until he started thinking about getting a new job.​ Eric's anger about being passed over for promotion represents which piece of his​ attitude? A. Inappropriate jokes or negative stereotypes B. Disrespectful treatment or behavior C. Exclusion of members of specific groups from advancement opportunities D. Affective E. Verbal or physical advances that create an offensive work environment

D. Affective

The Director of HR at Multimedia Corporation is concerned about some stereotyping which has occurred in the work environment. To combat this stereotyping the HR director has decided​ to________________. A. allow small aggressions to continue B. create less objective assessments C. highlight group differences D. decrease the messaging about stereotyping since it​ doesn't seem to be working E. adopt more transparent practices

E. adopt more transparent practices

Ginger works for an organization that requires employees to engage in a variety of socially responsible projects as part of the​ job, although work hours are not reduced by this participation. In order to have a positive impact on job​ satisfaction, the organization may choose​ to___________. A. continue to require participation B. put Ginger in a group of peers to make it more fun C. eliminate CSR programs which require employee involvement D. make a public list of all those participating E. allow Ginger to decide whether she wants to participate or not

E. allow Ginger to decide whether she wants to participate or not

The attitudes relationship can be modified by all of the following EXCEPT​ _________________. A. social pressure B. direct experience C. accessibility D. the importance of the attitude E. cultural identity

E. cultural identity

Managers need to be aware of exit and neglect behaviors in response to dissatisfaction because they impose a negative influence on the organization and its employees. These behaviors are initiated and felt by the employee rather than imposed by management. In addition to these​ behaviors, which are generally perceived to have a negative​ effect, voice and loyalty are also possible responses.​ Again, these are behaviors initiated by the employee. With this​ information, what can a HR Director do to maximize the possibility the dissatisfied employees will respond with voice or loyalty or​ both, rather than an exit or neglect​ response? A. Incorporate this knowledge into the recruitment and selection process to choose employees inclined to respond in a favorable way. In other​ words, this is about selecting employees who are a good match. B. Incorporate appropriate orientation and training for incoming employees so they feel comfortable offering suggestions for improvement. C. Incorporate appropriate​ selection, orientation, and training for management personnel to ensure that they observe the corporate culture of inclusivity and involvement that encourages the desired organizational citizenship behavior. D. All the tactics listed in this question could be very successful in eliciting a positive voice or loyalty response in the event they become dissatisfied in the workplace. E. Actively monitor employee opinion and attitude on a regular basis to keep a finger on the pulse of the workforce.

D. All the tactics listed in this question could be very successful in eliciting a positive voice or loyalty response in the event they become dissatisfied in the workplace.

Much research has been conducted on measuring and recording employee​ satisfaction, and there are numerous intricate techniques for gathering information. Which of the following is the most helpful to management to record this type of​ information? A. Online surveys B. Oral interviews C. Polls D. The single global rating E. Likert Scales

D. The single global rating

The degree to which a person has a positive feeling about a job after evaluating the​ job's characteristics is known as​ ______________. A. psychological empowerment B. job analysis C. job enrichment D. job satisfaction E. job involvement

D. job satisfaction

Zappos works to improve customer service employee satisfaction by​ ________________. A. constantly turning over customer service employees B. using scripts to make conversations easier C. clearly dividing up responsibilities into various departments D. paying employees to leave after training E. distributing paychecks each week

D. paying employees to leave after training

The cognitive component of an attitude is best described by​ _______________. A. the intention to behave a certain way B. the reactive part of an attitude C. the excited part of an attitude D. the emotional feeling that underlies an attitude E. the thought or description that underlies an attitude

E. the thought or description that underlies an attitude

A negative response that passively allows conditions to worsen​ (chronic absenteeism or​ lateness, reduced​ effort, and increased error​ rate) is a condition normally associated with subordinates rather than management personnel. The HR Director is attempting to minimize the negative ramifications of this​ response, known as​ ________. In concert with this goal of reducing the​ negative, she is also striving to increase​ ________, which generally results in employees going beyond the normal expectations of their jobs. A. ​turnover; job satisfaction B. psychological​ empowerment; job involvement C. ​complacency; overt hostility D. ​exit; loyalty E. ​neglect; organizational citizenship behavior​ (OCB)

E. ​neglect; organizational citizenship behavior​ (OCB)