chapter 5 Stress
Type A behavior pattern
People who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains
primary appraisal answers the question is why is this stressful and ---- appraisal poses the question what should be done
Secondary
people consider --- job demands less stressful
benign
in his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdraws since he perceives these duties to be routine, how would he categorize these less stressful duties
benign job demands
employees who experience higher levels of ----- stress tend to have higher level of organizational commitment
challenge
supportive practices that help employees manage and balance their role demands include which of the following
compressed workweeks, flextime, telecommuting
which of the following are behavioral characteristics exhibited by individuals with the type A, behavior Pattern?
constant sense of urgency, hard-driving and competitive
what is the term for the actions and beliefs people use to face stress and the emotions caused by stress
coping
what is the term for the actions and beliefs people use to face stress and the motions caused by stress
coping
stressors
demands that cause the stress response
what is the first step in managing stress
determine the amount of stress in an organization and its causes
brittna has had a miserable day and tells her self was bad as her job is she is lucky to have it she is displaying ---focused coping behavior
emotional
galen observes a coworker crying and asked would it help to talk about it, Galen is providing ---- to her coworker
emotional support
bahavioral methods emotional focused
engaging in alternative activities, seeking support, venting anger
cognitive methods emotional focused
avoiding, distancing, ignoring, looking for the positive and negative, reappraising
trina is worried that she won't be able to finish her report on time, so she asks a couple of her coworkers to help her, this is an example of --- coping
behavioral
emotion focused coping
behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands
problem-focused coping
behaviors and cognitions of an individual intended to manage the stressful situation itself
primary appraisal
evaluation of whether a demand is stressful and if it is the implications of the stressor in terms of personal oalswell being
what are some organizational practices designed to reduce strains on employees?
health and wellness programs, employee assistance programs
people who experience higher levels of ---- stressors tend to have lower levels of orgniztional commitment
hindrance
according to the transactional theory of stress, which of the following would be considered a work hindrance stressor
not receiving guidelines needed to complete tasks
the transactional theory of stress attempts to explain stress in terms of three components
perception, appraisal, response
Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week, this is an example of what kind of stressor
personal development
symptoms of ------ strains include high blood pressure, gastroointestinal problems, and heart disease
physiological
what kind of strains result from stressors affecting the healthy or normal functioning of the system of the human body
physiological
Tonia has a bad cold but goes into the office becauese she committed to her job and doesn't want to fall behind, what phenomenon?
presenteeism
iris gets stressed out when she shops at a crowded supermarket so she changes her schedule to shope early in the morning, she is using ---- focused coping deal with the stressor
problem
a college offers a paid leave from teaching for a semester if they wish to participate in a volunteer abroad program this is what type of leave?
sabbatical
a paid or unpaid leave of absence provided for study, personal, travel is know why type of situation
sabbatical
Burnout
state of emotional, mental, and even physical exhaustion from oping with stressful demands on a continuing basis
cognitive methods problem focused
strategizing, self motivating, changing priories
---- is defined as a psychological response to demands that tax or exceed the peron'scapacity or resources
stress
deepen just learned that his company is going to announce layoffs by the end of the month, he is completely overwhelmed by this news and does know how to meet his financial responsibilities if he looses his job, he is experiencing?
stress
high levels executives and managers often feel physical and mental effects due to the ---- that their demanding job causes
stress
in an ---- mangers study the positions in their workplaces to detainee if stress is negatively impacting the workplace
stress audit
an --- is an event, experience, or other stimulus that causes an individual to face stress and can result in strains
stressor
challenge stressors
stressors that tend to be appraised as opprtuines for growth and achievement
hindrance stressor effect on organizational commitment
strong negative relationship
behavioral strains include which of the following
teeth grinding, overeating, alcohol abuse
what are some factors in deterring why employees experience differing levels of stress
the personality type, how much social support, nature of the stress or
cognitive coping
thoughts used to deal with a stressful situation
Ted has always been a hard-diving competitive individual. He talks fast, walks fast, eats fast, and gets angry fast. Ted would likely be exhibiting the type ---- behavior pattern
type A behavior pattern
strain
negative consequences of the stress response
transactional theory of stress
a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals
which of the following are examples of cognitive coping
after a terrible day at work, Bettina considers quitting her job, before meeting with an important customer, Alicia visualizes herself getting the order
hindrance stressors most often trigger ----- emotions, whereas challenge stressors most often trigger ---- emotions
negative, postive
which of the following are psychological strains that result from stressors
irritability, depression
benign job demands
job demands that tend not to be appraised as stressful
bet and Noah are librarians at summit school and work different days but share the same position and salary and benefits, what type of arrangement
job sharing
hindrance stressor effective on job performance
weak negative relationship with job performance
role ambiguity
when an individual has a lack of direction and information about what needs to be done
role conflict
when others have conflicting expectations of what an individual needs to do
secondary appraisal
when people determine how to cope with the various stressors they face
what is one major factor people consider when choosing coping strategies
whether they believe the strategies have a good chance to suceed
in FE financial management program is designed to help potential employees leadership and analytic stills what type of work challenge stressor?
work complexity
bahavioral methods problem focused
working hard, seeking assistance, acquiring additional resources