chapter 5 Stress

Type A behavior pattern

People who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains

primary appraisal answers the question is why is this stressful and ---- appraisal poses the question what should be done

Secondary

people consider --- job demands less stressful

benign

in his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdraws since he perceives these duties to be routine, how would he categorize these less stressful duties

benign job demands

employees who experience higher levels of ----- stress tend to have higher level of organizational commitment

challenge

supportive practices that help employees manage and balance their role demands include which of the following

compressed workweeks, flextime, telecommuting

which of the following are behavioral characteristics exhibited by individuals with the type A, behavior Pattern?

constant sense of urgency, hard-driving and competitive

what is the term for the actions and beliefs people use to face stress and the emotions caused by stress

coping

what is the term for the actions and beliefs people use to face stress and the motions caused by stress

coping

stressors

demands that cause the stress response

what is the first step in managing stress

determine the amount of stress in an organization and its causes

brittna has had a miserable day and tells her self was bad as her job is she is lucky to have it she is displaying ---focused coping behavior

emotional

galen observes a coworker crying and asked would it help to talk about it, Galen is providing ---- to her coworker

emotional support

bahavioral methods emotional focused

engaging in alternative activities, seeking support, venting anger

cognitive methods emotional focused

avoiding, distancing, ignoring, looking for the positive and negative, reappraising

trina is worried that she won't be able to finish her report on time, so she asks a couple of her coworkers to help her, this is an example of --- coping

behavioral

emotion focused coping

behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands

problem-focused coping

behaviors and cognitions of an individual intended to manage the stressful situation itself

primary appraisal

evaluation of whether a demand is stressful and if it is the implications of the stressor in terms of personal oalswell being

what are some organizational practices designed to reduce strains on employees?

health and wellness programs, employee assistance programs

people who experience higher levels of ---- stressors tend to have lower levels of orgniztional commitment

hindrance

according to the transactional theory of stress, which of the following would be considered a work hindrance stressor

not receiving guidelines needed to complete tasks

the transactional theory of stress attempts to explain stress in terms of three components

perception, appraisal, response

Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week, this is an example of what kind of stressor

personal development

symptoms of ------ strains include high blood pressure, gastroointestinal problems, and heart disease

physiological

what kind of strains result from stressors affecting the healthy or normal functioning of the system of the human body

physiological

Tonia has a bad cold but goes into the office becauese she committed to her job and doesn't want to fall behind, what phenomenon?

presenteeism

iris gets stressed out when she shops at a crowded supermarket so she changes her schedule to shope early in the morning, she is using ---- focused coping deal with the stressor

problem

a college offers a paid leave from teaching for a semester if they wish to participate in a volunteer abroad program this is what type of leave?

sabbatical

a paid or unpaid leave of absence provided for study, personal, travel is know why type of situation

sabbatical

Burnout

state of emotional, mental, and even physical exhaustion from oping with stressful demands on a continuing basis

cognitive methods problem focused

strategizing, self motivating, changing priories

---- is defined as a psychological response to demands that tax or exceed the peron'scapacity or resources

stress

deepen just learned that his company is going to announce layoffs by the end of the month, he is completely overwhelmed by this news and does know how to meet his financial responsibilities if he looses his job, he is experiencing?

stress

high levels executives and managers often feel physical and mental effects due to the ---- that their demanding job causes

stress

in an ---- mangers study the positions in their workplaces to detainee if stress is negatively impacting the workplace

stress audit

an --- is an event, experience, or other stimulus that causes an individual to face stress and can result in strains

stressor

challenge stressors

stressors that tend to be appraised as opprtuines for growth and achievement

hindrance stressor effect on organizational commitment

strong negative relationship

behavioral strains include which of the following

teeth grinding, overeating, alcohol abuse

what are some factors in deterring why employees experience differing levels of stress

the personality type, how much social support, nature of the stress or

cognitive coping

thoughts used to deal with a stressful situation

Ted has always been a hard-diving competitive individual. He talks fast, walks fast, eats fast, and gets angry fast. Ted would likely be exhibiting the type ---- behavior pattern

type A behavior pattern

strain

negative consequences of the stress response

transactional theory of stress

a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals

which of the following are examples of cognitive coping

after a terrible day at work, Bettina considers quitting her job, before meeting with an important customer, Alicia visualizes herself getting the order

hindrance stressors most often trigger ----- emotions, whereas challenge stressors most often trigger ---- emotions

negative, postive

which of the following are psychological strains that result from stressors

irritability, depression

benign job demands

job demands that tend not to be appraised as stressful

bet and Noah are librarians at summit school and work different days but share the same position and salary and benefits, what type of arrangement

job sharing

hindrance stressor effective on job performance

weak negative relationship with job performance

role ambiguity

when an individual has a lack of direction and information about what needs to be done

role conflict

when others have conflicting expectations of what an individual needs to do

secondary appraisal

when people determine how to cope with the various stressors they face

what is one major factor people consider when choosing coping strategies

whether they believe the strategies have a good chance to suceed

in FE financial management program is designed to help potential employees leadership and analytic stills what type of work challenge stressor?

work complexity

bahavioral methods problem focused

working hard, seeking assistance, acquiring additional resources