Chapter 5.3
Kristi has been struggling with her weight, and one of her coworkers suggested that she make a SMART goal for herself. Which of the following is the best example of a SMART goal for Kristi?
I want to lose 20 pounds over the course of one calendar year.
Which of the following would best describe MBO?
Its purpose is to motivate employees.
MBO stands for
Management by Objectives.
In terms of difficulty, the best goals are
challenging but realistic.
______ help you ignore extraneous matters in favor of focusing on what's important, which is realizing the goals on time and on budget.
deadlines
The first step in the MBO process is to
jointly set objectives.
The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is
not measurable.
Which of the following is a type of objective for MBO?
personal development
Sultan is a new manager, and he is using MBO for the first time with his subordinates. It is essential for Sultan to
reward employees when they meet objectives.
MBO works by cascading objectives down through the organization, and these objectives become more ______ at lower levels of the organization.
specific
A SMART goal is one that is
specific, measurable, attainable, results-oriented, and has target dates.
Productivity gains from MBO are higher when an organization has
top-management commitment.