Chapter 5.3

Kristi has been struggling with her weight, and one of her coworkers suggested that she make a SMART goal for herself. Which of the following is the best example of a SMART goal for Kristi?

I want to lose 20 pounds over the course of one calendar year.

Which of the following would best describe MBO?

Its purpose is to motivate employees.

MBO stands for

Management by Objectives.

In terms of difficulty, the best goals are

challenging but realistic.

______ help you ignore extraneous matters in favor of focusing on what's important, which is realizing the goals on time and on budget.

deadlines

The first step in the MBO process is to

jointly set objectives.

The goal to "improve the quality of customer service by instituting follow-up telephone calls this month" is not a SMART goal because it is

not measurable.

Which of the following is a type of objective for MBO?

personal development

Sultan is a new manager, and he is using MBO for the first time with his subordinates. It is essential for Sultan to

reward employees when they meet objectives.

MBO works by cascading objectives down through the organization, and these objectives become more ______ at lower levels of the organization.

specific

A SMART goal is one that is

specific, measurable, attainable, results-oriented, and has target dates.

Productivity gains from MBO are higher when an organization has

top-management commitment.