Chapter 6-management- multiple choice questions
______________planning attempts to anticipate and plan for change
Contingency
describe how an organization will achieve their purpose in the environments in which they conduct their business
Mission statements
A strong corporate culture serves which of the following purposes?
all of the above
Which of the following is one of the four leading causes of wasted time?
all of the above
Which of the following refers to a person's ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation?
conceptual skills
The shared experiences, stories, beliefs, and norms that characterize an organization are called
corporate culture
The events of September 11, 2001, underscore the need for organizations to develop __________ plans
crisis management
Which of the following is a contingency plan?
deciding which division to sell if the firm runs short of cash
The ability to define problems and select the best course of action is the definition of
decision-making skills
The first step in the decision-making process is
defining the problem
The last step in the decision-making process is
evaluating the effectiveness of the chosen alternative
Objectives that a business hopes (and plans) to achieve are called
goals
Skills in understanding and getting along with other people are called
human relations skills
Which of the following is NOT mentioned as a purpose for setting organizational goals?
implementing the firm's tactics
Goals set for a period of one to five years are referred to as
intermediate-term goals
Goals that generally extend beyond five years or more are referred to as
long-term goals
Which of the following levels of management are responsible for implementing the strategies, policies, and decisions made by top managers?
middle managers
Goals set for a period of one year or less are referred to as
short-term goals
The skills needed to perform specialized tasks are called
technical skills
The productive use of the manager's time is referred to as
time management skills
President, vice president, treasurer, and CEO are titles associated with
top managers