Chapter 6 ob

quantity

10 more customers were served

law of effect (Thorndikes)

Behavior with favorable consequences tends to be repeated what behavior with unfavorable consequences tends to disappear

Which of the following statements are true of Thorndikes law of effect

Behaviors with unfavorable consequences tend to disappear Behaviors with favorable consequences tend to be repeated

Timeliness

Cause were answered within 24 hours

Coaching is a customized process between two or more people with the intention of enhancing learning and motivating______

Change

Behavioral goals (contingency approach)

Communicate progress clearly to others in my work group and listen to others without interrupting

If a target behavior is rewarded every time it occurs then it is a

Continuous reinforcement schedule

Jordan sales on commission is paid for every cell this is an example of

Continuous reinforcement schedule

Winner award is given every time a target behavior occurs it is known as a

Continuous reinforcement schedule

Financial Metrics

Cost of waste was reduced by 10%

What are results, behaviors, actions, and non-performance factors examples of

Distribution criteria for awards

Involving employees in the design, selection, and assessment of the word systems increase his perception that the rewards are___and valuable

Fair

thorndikes Observations that led to the law of affect were that behavior with___consequences tend to be repeated

Favorable

Information about performance given to those who can make the situation better is the definition of

Feedback

project goals (contingency approach)

Finish the productivity reports for the end-of-the-year group summary

Which of the following promote goal commitment

Giving yourself a reward for making progress on your goals Creating a record of your goals

Exit interviews provide

Guidance on what an organization needs to improve Accurate information about white employees leave A positive experience for departing employees

Research has found that pay for performance

Has only a modest impact on performance quantity

For feedback to be perceived as useful credible it must be

Honest, timely and constructive

Objective goal (contingency approach)

Increase sales by 10%

One thing that can improve the effectiveness of any reward system is employee

Involvement

Coaching

Is a customize process between two or more people with the intent of enhancing learning and motivating change

Performance management process function

Locating a need for employee development and explaining the reason to terminate an employee

Examples of pay for performance rewards include

Merit pay and bonuses

Recency

Reading an employee low for the year based on when the report at the end of the year

What are three common sources of feedback

Self, task, and others

The general criteria for distributing rewards in organizations includes

Tangible outcomes of performance such as sales or profits Non-performance factors such as equity Behaviors such as teamwork or cooperation

Monitory performance involves

Tracking the achievement of the goal and measuring the process toward the goal

Thorndikes Observations that led to the law of effect where that behavior with___consequences tend to disappear

Unfavorable

2 functions of feedback

Motivate and instruct

quality

No effective product returned

central tendency

Rating and employee average on all dimensions

leniency

Waiting an employee high across all dimensions regardless of actual performance

Halo

Writing an employee high across all dimensions because they are very likable

Effective feedback include which of the following

Information

Which of the following describes the instructional function of feedback

When new behaviors are tired and when roles are made more clear

Feedback offers which of the following to those who can positively Impact the situation

Information

As a manager knowing the types of rewards others value most in an organization can help you to

Motivate others using rewards they value and identify employers with whom you fit

The three common sources of feedback include self, task, and

Others

Three common sources of feedback include

Others self task

A bonus for achieving an increase in sales is an example of pay for

Performance

Incentive or variable pay is also called pay for

Performance

Reinforcement schedules are produced the strongest behavior and are most resistant to extinction are

Variable ratio and variable interval

Which of the following describes motivational function of feedback

When a reward is given and when motivation is achieved

It is important to provide clear guidance on how to improve performance

When giving both positive and negative feedback