Chapter 6 ob
quantity
10 more customers were served
law of effect (Thorndikes)
Behavior with favorable consequences tends to be repeated what behavior with unfavorable consequences tends to disappear
Which of the following statements are true of Thorndikes law of effect
Behaviors with unfavorable consequences tend to disappear Behaviors with favorable consequences tend to be repeated
Timeliness
Cause were answered within 24 hours
Coaching is a customized process between two or more people with the intention of enhancing learning and motivating______
Change
Behavioral goals (contingency approach)
Communicate progress clearly to others in my work group and listen to others without interrupting
If a target behavior is rewarded every time it occurs then it is a
Continuous reinforcement schedule
Jordan sales on commission is paid for every cell this is an example of
Continuous reinforcement schedule
Winner award is given every time a target behavior occurs it is known as a
Continuous reinforcement schedule
Financial Metrics
Cost of waste was reduced by 10%
What are results, behaviors, actions, and non-performance factors examples of
Distribution criteria for awards
Involving employees in the design, selection, and assessment of the word systems increase his perception that the rewards are___and valuable
Fair
thorndikes Observations that led to the law of affect were that behavior with___consequences tend to be repeated
Favorable
Information about performance given to those who can make the situation better is the definition of
Feedback
project goals (contingency approach)
Finish the productivity reports for the end-of-the-year group summary
Which of the following promote goal commitment
Giving yourself a reward for making progress on your goals Creating a record of your goals
Exit interviews provide
Guidance on what an organization needs to improve Accurate information about white employees leave A positive experience for departing employees
Research has found that pay for performance
Has only a modest impact on performance quantity
For feedback to be perceived as useful credible it must be
Honest, timely and constructive
Objective goal (contingency approach)
Increase sales by 10%
One thing that can improve the effectiveness of any reward system is employee
Involvement
Coaching
Is a customize process between two or more people with the intent of enhancing learning and motivating change
Performance management process function
Locating a need for employee development and explaining the reason to terminate an employee
Examples of pay for performance rewards include
Merit pay and bonuses
Recency
Reading an employee low for the year based on when the report at the end of the year
What are three common sources of feedback
Self, task, and others
The general criteria for distributing rewards in organizations includes
Tangible outcomes of performance such as sales or profits Non-performance factors such as equity Behaviors such as teamwork or cooperation
Monitory performance involves
Tracking the achievement of the goal and measuring the process toward the goal
Thorndikes Observations that led to the law of effect where that behavior with___consequences tend to disappear
Unfavorable
2 functions of feedback
Motivate and instruct
quality
No effective product returned
central tendency
Rating and employee average on all dimensions
leniency
Waiting an employee high across all dimensions regardless of actual performance
Halo
Writing an employee high across all dimensions because they are very likable
Effective feedback include which of the following
Information
Which of the following describes the instructional function of feedback
When new behaviors are tired and when roles are made more clear
Feedback offers which of the following to those who can positively Impact the situation
Information
As a manager knowing the types of rewards others value most in an organization can help you to
Motivate others using rewards they value and identify employers with whom you fit
The three common sources of feedback include self, task, and
Others
Three common sources of feedback include
Others self task
A bonus for achieving an increase in sales is an example of pay for
Performance
Incentive or variable pay is also called pay for
Performance
Reinforcement schedules are produced the strongest behavior and are most resistant to extinction are
Variable ratio and variable interval
Which of the following describes motivational function of feedback
When a reward is given and when motivation is achieved
It is important to provide clear guidance on how to improve performance
When giving both positive and negative feedback