Chapter 7
______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
Leadership
An organization's vision gives it a:
sense of purpose set of values
Currently, the leadership trend is to empower employees. When a leader empowers employees, that leader is giving them:
as much freedom as possible to become self-directed and self-motivated
______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.
Management
______ is a broad explanation of why the organization exists and where it is trying to go.
Vision
Which of the following are part of a situation analysis (SWOT)?
Weaknesses Strengths Opportunities
Which of the following are decided by top management during strategic planning?
When to serve customers Which customers to serve What products or services to sell
The tasks of the Chief Financial Officer include:
obtaining funds planning budgets collecting funds
The definition of ______ ______ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.
operational planning
The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
planning
The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.
staffing
Autocratic leadership is effective in situations such as
working with new, unskilled workers emergencies
The difference between leaders and managers is that establish a vision and corporate values, while carry out that vision.
Blank 1: leaders Blank 2: managers
The steps in the rational decision-making model include:
Describe and collect needed information Define the situation Develop alternatives
______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
Knowledge management
Which of the following tasks are associated with the leading function of management?
Motivating employees to accomplish organization goals
Good motivate workers and create an environment for them to motivate themselves.
leaders
When organizing a firm, top managers:
establish procedures allocate resources assign tasks
The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is .
Blank 1: management or managing
The definition of a(n) states: an outline of the fundamental purposes of an organization.
Blank 1: mission Blank 2: statement
The should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.
Blank 1: mission Blank 2: statement
A(n) is a specific, short-term statement of how to achieve the organization's long-term .
Blank 1: objective Blank 2: goals
The plan is the department manager's work standards and schedules for daily and weekly operations.
Blank 1: operational
The definition of states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.
Blank 1: operational Blank 2: planning
In order to accomplish their goals, managers must a firm by allocating resources and assigning tasks.
Blank 1: organize
The definition of states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
Blank 1: strategic Blank 2: planning
The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.
goals
Functions included in staffing an organization are
hiring retaining recruiting
The definition of ______ ______ skills states: skills that involve communication and motivation; they enable managers to work through and with people.
human relations
Tactical plans that are detailed and short term state
who is to do it how it will be done what is to be done
Managers practice the art of getting things done using organizational resources such as:
workers information equipment
The definition of ______ ______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.
supervisory management
A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.
tactical
______ leadership (also known as democratic leadership) is a leadership style that consists of managers and employees working together to make decisions.
Participative
______ is a key management function because accomplishing the other functions depends heavily on it.
Planning
The definition of ______ ______ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts.
conceptual skills
Managers at the top of an organization need more ______ skills, while first line managers need more ______ skills.
conceptual; technical
External customers include
end users dealers
Tactical planning deals with:
setting annual budgets and deciding on activities to meet strategic objectives
The definition of states: specific, short-term statements detailing how to achieve the organization's goals.
Blank 1: objectives or objective
To be effective, leaders must a vision and rally others around it.
Blank 1: communicate
The trend that gives employees as much freedom as possible to be self-directed and self-motivated is to them.
Blank 1: empower
is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.
Planning
The definition of states: choosing among two or more alternatives.
Blank 1: decision Blank 2: making
Who performs strategic planning?
Top management
The definition of ______ states: coming up with as many solutions as possible in a short period of time with no censoring of ideas.
brainstorming
The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.
objectives
leadership is a leadership style that involves making managerial decisions without consulting others.
Blank 1: Autocratic or Authoritarian
is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.
Blank 1: Transparency
When a team comes up with as many solutions to a problem as possible without censoring each others' ideas, it is
Blank 1: brainstorming
function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.
Blank 1: control or controlling
Measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, and taking corrective action when necessary are all tasks associated with the function of management.
Blank 1: controlling
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) .
Blank 1: decision or choice
Giving workers explicit instructions to meet the goals and objectives of the organization is .
Blank 1: directing
The concept of - leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.
Blank 1: free Blank 2: rein
The definition of skills states: skills that involve communication and motivation; they enable managers to work through and with people.
Blank 1: human Blank 2: relations
Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is .
Blank 1: knowledge Blank 2: management
The function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.
Blank 1: organizing , organizational, or organization
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the function of management.
Blank 1: organizing, organizational , or organization
SWOT Analysis is a tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.
Blank 1: planning
The is often also the president of the firm and is responsible for all top-level decisions.
CEO
The job title for the president of a company is usually:
CEO
The steps in the rational decision-making process include:
Decide which alternative is best Begin implementation Determine whether the decision was a good one and follow up
______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.
Free-rein
leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions.
participative
Technical skills are the ability to
perform tasks such as filing tax forms or assembling a keyboard
The management function that anticipates trends, then determines strategies and tactics to achieve them is .
planning
Tactical planning is usually done by
teams of lower level managers lower level managers
Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?
A SWOT analysis
The definition of management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance
Blank 1: supervisory
The short-term statements about what is to be done, who will do it, and when are set by managers at lower levels of the organization are known as plans.
Blank 1: tactical
The further up the organization's management levels that a manager moves, the less important are that manager's skills.
Blank 1: technical
The definition of states: highest level of management, consisting of the president and other key company executives who develop strategic plans.
Blank 1: top, senior, or upper Blank 2: management or managers
A gives an organization a sense of purpose and a set of values that unite workers.
Blank 1: vision
An organization's gives it a sense of purpose and a set of values that unites workers in a common destiny.
Blank 1: vision
Which of the following are among the three categories of skills managers must have?
Conceptual skills Human relations skills Technical skills
A mission statement outlines the organization's fundamental purposes. It should address which of the following?
Customer needs Nature of the product or service Organization's self concept
______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency.
Leading
______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
Leading
Which of the following tasks are associated with the planning function of management?
Setting organizational goals
______ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.
Transparency
Managers classified as middle management include
division managers general managers plant managers
The leadership style in which managers set goals and employees are relatively free to choose how to accomplish them is ______ leadership.
free-rein
A successful leader must:
give followers responsibility be trusted be sensitive to the concerns of followers
Problem solving differs from decision making because problem solving
is less formal usually requires faster action
Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the function of management.
leading
Employees who get things done using an organization's financial resources, information, equipment, and workers are:
managers
The daily and weekly plans used by department managers are:
operational plans
The definition of states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.
middle management
A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.
mission statement
The function of management that designs the structures and systems in which everyone works together to achieve the organization's goals and objectives is:
organizing
Conceptual skills are used by managers to
see the interrelationships among an organization's departments delegate work fairly among workers picture the organization as a whole
The definition of ______ ______ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action.
problem solving
The control function of management (select all that apply):
rewards people for work well done takes corrective action when necessary measures performance relative to the planned objectives and standards
The type of planning done mostly by top management is ______ planning.
strategic
When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing planning.
strategic
The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called .
strategic planning
Skills needed by top level managers differ from those in supervisory positions because:
top managers have to be communicators and motivators supervisors have to know the tasks and operations needed by production workers
During strategic planning, top managers decide:
which customers to serve what products or services to sell geographic areas in which to compete
customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.
Blank 1: External
are long-term accomplishments an organization wishes to attain. are short-term statements detailing how to achieve the organization's goals.
Blank 1: Goals Blank 2: Objectives
is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.
Blank 1: Leading or Leadership
is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. (Enter one word in the blank.)
Blank 1: Management or Managing
The is the job title of the person responsible for obtaining funds and planning budgets in an organization.
CFO
The is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations, and rewarding people to ensure that everyone strives to carry out the leader's vision.
COO
Those managers considered as top management in an organization would include the
Chief Executive Officer Chief Operating Officer Chief Financial Officer
The corporate officer tasked with obtaining funds, planning budgets, and collecting funds is the:
Chief Financial Officer
Which of the following tasks are part of the controlling function of management?
Monitoring performance relative to standards
The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.
tactical planning
Which of the following tasks are associated with the organizing function of management?
Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility Staffing the organization
The broad, long-term accomplishments an organization wishes to attain are its .
Blank 1: goals
Directive leaders are often needed in organizations with workers who lack and needed to do the job.
Blank 1: skills or skill Blank 2: experience
is a key management function because the success of the other functions depends on it.
planning