Chapter 7

______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

Leadership

An organization's vision gives it a:

sense of purpose set of values

Currently, the leadership trend is to empower employees. When a leader empowers employees, that leader is giving them:

as much freedom as possible to become self-directed and self-motivated

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

Management

______ is a broad explanation of why the organization exists and where it is trying to go.

Vision

Which of the following are part of a situation analysis (SWOT)?

Weaknesses Strengths Opportunities

Which of the following are decided by top management during strategic planning?

When to serve customers Which customers to serve What products or services to sell

The tasks of the Chief Financial Officer include:

obtaining funds planning budgets collecting funds

The definition of ______ ______ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

operational planning

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

Autocratic leadership is effective in situations such as

working with new, unskilled workers emergencies

The difference between leaders and managers is that establish a vision and corporate values, while carry out that vision.

Blank 1: leaders Blank 2: managers

The steps in the rational decision-making model include:

Describe and collect needed information Define the situation Develop alternatives

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

Good motivate workers and create an environment for them to motivate themselves.

leaders

When organizing a firm, top managers:

establish procedures allocate resources assign tasks

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is .

Blank 1: management or managing

The definition of a(n) states: an outline of the fundamental purposes of an organization.

Blank 1: mission Blank 2: statement

The should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

Blank 1: mission Blank 2: statement

A(n) is a specific, short-term statement of how to achieve the organization's long-term .

Blank 1: objective Blank 2: goals

The plan is the department manager's work standards and schedules for daily and weekly operations.

Blank 1: operational

The definition of states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

Blank 1: operational Blank 2: planning

In order to accomplish their goals, managers must a firm by allocating resources and assigning tasks.

Blank 1: organize

The definition of states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Blank 1: strategic Blank 2: planning

The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.

goals

Functions included in staffing an organization are

hiring retaining recruiting

The definition of ______ ______ skills states: skills that involve communication and motivation; they enable managers to work through and with people.

human relations

Tactical plans that are detailed and short term state

who is to do it how it will be done what is to be done

Managers practice the art of getting things done using organizational resources such as:

workers information equipment

The definition of ______ ______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory management

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.

tactical

______ leadership (also known as democratic leadership) is a leadership style that consists of managers and employees working together to make decisions.

Participative

______ is a key management function because accomplishing the other functions depends heavily on it.

Planning

The definition of ______ ______ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

conceptual skills

Managers at the top of an organization need more ______ skills, while first line managers need more ______ skills.

conceptual; technical

External customers include

end users dealers

Tactical planning deals with:

setting annual budgets and deciding on activities to meet strategic objectives

The definition of states: specific, short-term statements detailing how to achieve the organization's goals.

Blank 1: objectives or objective

To be effective, leaders must a vision and rally others around it.

Blank 1: communicate

The trend that gives employees as much freedom as possible to be self-directed and self-motivated is to them.

Blank 1: empower

is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

Planning

The definition of states: choosing among two or more alternatives.

Blank 1: decision Blank 2: making

Who performs strategic planning?

Top management

The definition of ______ states: coming up with as many solutions as possible in a short period of time with no censoring of ideas.

brainstorming

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

leadership is a leadership style that involves making managerial decisions without consulting others.

Blank 1: Autocratic or Authoritarian

is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.

Blank 1: Transparency

When a team comes up with as many solutions to a problem as possible without censoring each others' ideas, it is

Blank 1: brainstorming

function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

Blank 1: control or controlling

Measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, and taking corrective action when necessary are all tasks associated with the function of management.

Blank 1: controlling

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) .

Blank 1: decision or choice

Giving workers explicit instructions to meet the goals and objectives of the organization is .

Blank 1: directing

The concept of - leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

Blank 1: free Blank 2: rein

The definition of skills states: skills that involve communication and motivation; they enable managers to work through and with people.

Blank 1: human Blank 2: relations

Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is .

Blank 1: knowledge Blank 2: management

The function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.

Blank 1: organizing , organizational, or organization

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most effective are tasks associated with the function of management.

Blank 1: organizing, organizational , or organization

SWOT Analysis is a tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

Blank 1: planning

The is often also the president of the firm and is responsible for all top-level decisions.

CEO

The job title for the president of a company is usually:

CEO

The steps in the rational decision-making process include:

Decide which alternative is best Begin implementation Determine whether the decision was a good one and follow up

______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

Free-rein

leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions.

participative

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

The management function that anticipates trends, then determines strategies and tactics to achieve them is .

planning

Tactical planning is usually done by

teams of lower level managers lower level managers

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

A SWOT analysis

The definition of management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance

Blank 1: supervisory

The short-term statements about what is to be done, who will do it, and when are set by managers at lower levels of the organization are known as plans.

Blank 1: tactical

The further up the organization's management levels that a manager moves, the less important are that manager's skills.

Blank 1: technical

The definition of states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

Blank 1: top, senior, or upper Blank 2: management or managers

A gives an organization a sense of purpose and a set of values that unite workers.

Blank 1: vision

An organization's gives it a sense of purpose and a set of values that unites workers in a common destiny.

Blank 1: vision

Which of the following are among the three categories of skills managers must have?

Conceptual skills Human relations skills Technical skills

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

Customer needs Nature of the product or service Organization's self concept

______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency.

Leading

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Leading

Which of the following tasks are associated with the planning function of management?

Setting organizational goals

______ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.

Transparency

Managers classified as middle management include

division managers general managers plant managers

The leadership style in which managers set goals and employees are relatively free to choose how to accomplish them is ______ leadership.

free-rein

A successful leader must:

give followers responsibility be trusted be sensitive to the concerns of followers

Problem solving differs from decision making because problem solving

is less formal usually requires faster action

Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the function of management.

leading

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

The daily and weekly plans used by department managers are:

operational plans

The definition of states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

middle management

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

The function of management that designs the structures and systems in which everyone works together to achieve the organization's goals and objectives is:

organizing

Conceptual skills are used by managers to

see the interrelationships among an organization's departments delegate work fairly among workers picture the organization as a whole

The definition of ______ ______ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action.

problem solving

The control function of management (select all that apply):

rewards people for work well done takes corrective action when necessary measures performance relative to the planned objectives and standards

The type of planning done mostly by top management is ______ planning.

strategic

When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing planning.

strategic

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called .

strategic planning

Skills needed by top level managers differ from those in supervisory positions because:

top managers have to be communicators and motivators supervisors have to know the tasks and operations needed by production workers

During strategic planning, top managers decide:

which customers to serve what products or services to sell geographic areas in which to compete

customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

Blank 1: External

are long-term accomplishments an organization wishes to attain. are short-term statements detailing how to achieve the organization's goals.

Blank 1: Goals Blank 2: Objectives

is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Blank 1: Leading or Leadership

is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. (Enter one word in the blank.)

Blank 1: Management or Managing

The is the job title of the person responsible for obtaining funds and planning budgets in an organization.

CFO

The is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations, and rewarding people to ensure that everyone strives to carry out the leader's vision.

COO

Those managers considered as top management in an organization would include the

Chief Executive Officer Chief Operating Officer Chief Financial Officer

The corporate officer tasked with obtaining funds, planning budgets, and collecting funds is the:

Chief Financial Officer

Which of the following tasks are part of the controlling function of management?

Monitoring performance relative to standards

The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

Which of the following tasks are associated with the organizing function of management?

Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility Staffing the organization

The broad, long-term accomplishments an organization wishes to attain are its .

Blank 1: goals

Directive leaders are often needed in organizations with workers who lack and needed to do the job.

Blank 1: skills or skill Blank 2: experience

is a key management function because the success of the other functions depends on it.

planning