Chapter 9 Business test 3

Hawthorne effect

believe employees will perform better when they feel single out for special attention or feel like management is concern about employees welfare

one-time lump-sum monetary award

bonus

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

constant and close supervision

In Herzberg's theory, salary is an example of a(n):

hygiene

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need

self-actualization need

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need.

self-actualization need

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's:

self-actualization needs

According to _____, workers respond to attention from superiors, and they like their opinions to be valued.

the Hawthorne effect

need to feel secure

safety need

need to feel connected to other

social need

giving employees the right to purchase a given amount of stock at below-market price

stock-option

Motivation and maintenance factors are essential parts of a job-satisfier theory formulated by:

Frederick Herzberg

Spring Airlines is a small budget airline that is based in China. Due to the unfamiliarity of this mode of transportation in China, Spring's employees are often attacked by unhappy customers who demand compensation for flight delays. According to Herzberg, these attacks by passengers would be an example of a _____ factor.

hygiene

According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these factors cannot serve as a source of satisfaction or motivation.

hygiene

_____ proposed a theory of motivation based on universal human needs.

Abraham Maslow

Theories X and Y management styles are the result of studies by

Douglas McGregor

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

need for basic survival

physiological need

based on overall company profitability

profit-sharing plan

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.

theory y

work is a natural as play or rest

theory y

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

theory y assumption

employees participation in all aspect of company decision making, slow evaluation and promotion procedure and individual

theory z

Need for fulfillment

self-actualization need

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

the act will have a particular outcome and on whether the individual values that outcome

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation. Worldwide, it reckons the number of employees under such surveillance totals around 27 million people.According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.

theory X

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

theory x

workers dislike work and will do anything to avoid it

theory x

The original Hawthorne studies were set up to study:

lighting

...the gap between what is and what is desired

want

based on individual perception about how fairly they are treated compared to other co-workers

equity theory

need for self respect and respect from others

esteem need

Spring Airlines is a small budget airline that is based in China. The company has a strict rule against passengers bringing any food or beverage on board with them. In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule. The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news. This is an application of the _____ theory.

expectancy

what are the 4 contemporary theory

expectancy equity goal setting reinforcement

the probability pf an individual acting in a particular way depends on the strength of that individual belief that the act will have a particular outcome and on weather the individual value that outcome

expectancy theory

studies what people really want from their work experience

fredrick herzberg

incentive based on a group of productivity

gain-sharing plan

based on premise that an individual intention to work toward a goal is a primary source of motivation

goal setting theory

A Theory X manager would assume his or her workers are:

lazy employees who can't be trusted

.... is the set of forces that promotes a person to release energy in a certain direction

motivation

...the gap between what is and what is required

need

Bart Pietz works as a paramedic. Because he has just worked a plane crash and has been 20 hours without rest, he is extremely sleepy. Pietz needs to satisfy his _____ need.

physiological

employees are paid a given amount for each unit they produce

piece-rate plan

what are some economic incentives

piece-rate plan profit-sharing plan gain-sharing plan stock option plan bonus

According to Herzberg, hygiene factors are:

potential job dissatisfiers

say that behavior is a function of its consequences

reinforcement theory

In Herzberg's model, which of the following would be an example of a motivating factor?

responsibility

According to Maslow, people need to feel secure, to be protected from physical harm, and to avoid the unexpected. These needs are called _____ needs.

safety

An article on the health care industry revealed several assumptions that health care administrators have adopted during the last decade. The administrators assume their (1) employees have several interests other than work and will work only to the degree necessary. (2) employees will accept additional responsibilities only if they receive rewards, and (3) employees exhibit little loyalty and will leave employment for reasons that are in their short-term interest. These assumptions lead support to the _____ approach to management.

the Theory X style of management

Safeway Stores has installed dashboard computers in their trucks to monitor the delivery truck drivers as they work their routes. Safeway is checking on drivers to make sure they are working. This mistrust of employees derives from trust in the veracity of:

the Theory X style of management

Taylor, Frederick

use the approach to improve performance base on economic incentives and the premise that there is "one best way" to perform any job

_____ is responsible for identifying the Theory Z style of management.

williams ouchi