Chapter 9 Practice

____ undermines team effectiveness by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.

Affective conflict

As a member of a typical traditional work group, Joshua should expect to be responsible for ____.

Doing what he is told

The highest level of team autonomy is found in ____.

self-designing teams

Team rewards that depend on ____ are the key to rewarding team behaviors and efforts.

team performance rather than individual performance

Which of the following statements describes a circumstance under which teams ought to be used?

Ample resources are available.

Which of the following types of conflict is most strongly associated with improvements in team performance?

Cognitive conflict

How would you respond to the following statement: "Group conflict is always bad"

Cognitive conflict is strongly associated with improvements and team performance

Which of the following statements about team training is true?

Cross-training is less appropriate for teams of highly skilled workers

The city of College Station, Texas has implemented a program to reward employees for finding ways to save money for the city through improved operations and innovations. The city government is using ____.

Gainsharing

Minority domination tends to be a particular problem in ___

Groups of ten or larger

____ is the ability to change organizational structures, policies, and practices if it helps teams meet their stretch goals.

Structural accommodation

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Each member of the group is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. E-Lab uses ____ to make its project teams more efficient.

cross training

A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ____.

norm

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of blacks and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. This ____ team has two years to gather information and create a plan.

project

Many orthopedic parts are almost identical in size and shape. Stryker Howmedica Osteonics in New Jersey used a semi-autonomous work group to develop Product Recognition Technology that makes sure parts are identified correctly and orders are filled correctly. This group would be classified as a(n) ____.

project team

Which of the following types of teams has the authority to change their composition as well as all of their tasks and work methods?

self-designing teams

____ is one of the disadvantages associated with the use of work teams.

social loafing

E-Lab (the "E" stands for experience) has project teams perform field research for its clients. One team had to spend time riding in the back seat of a squad car, accompanying cops on drug raids, as part of research for a new communications device for police departments. Another team studied how people get sick with a cold to create a new over-the-counter cold remedy. Often clients give team members extremely ambitious goals which the team members initially have no idea how to solve. In other words, project teams are given ____.

stretch goals

A group in Great Britain has been established to improve the employment, retention, and promotion prospects of black and other ethnic minorities as well as women in the Fire and Rescue Service, which at present has a largely white, male demographic. The group is trying to increase ____ within the fire fighting teams.

team diversity