CHAPTER 9

Staying in roll

Ability to stay calm and focused on the goals of the patient, group, or organization rather than on a personal needs and emotions is essential

The positive principle

Affirmative questions elicit positive affects

Why is obtaining feedback important

Alerts us to how we might leverage our strengths and bring about positive change

Appreciative inquiry: destiny

Allows participants to initiate goal driven action plans and methods to assess progress and to establish how they will celebrate accomplishment

Affirming interactions acknowledge the members ability to move the group in ________ Direction

Positive

The anticipatory principle

Positive and hopeful images for the future

The enactment principal

Positive change occurs when the process used to create the change is a living model of the ideal future

What is the antidote to the sacrifice syndrome

Personal renewal = allows one to feel less anxious, more optimistic, open to new learning, relationship building, physical and emotional renewal

Appreciative inquiry: design

Enables the group to influence its destiny by choosing

The wholeness principal

Engage all stakeholders

There are eight essential principles of appreciative inquiry be able to match it each of the principles with its definition and or/purpose

*PACKET

Purpose of world cafe effect

Foster collaboration, group engagement, idea generation, and decision making

Appreciative inquiry process is a ________ cycle

Four stage

What are the individual practices discussed in chapter 9?

Personal removal strategies and roll informed behaviors

What is the purpose of feedback

Appreciation, coaching, evaluation

What are the interpersonal practices discussed in chapter 9

Avoidance of " shorthand" interpretations, reframing, affirmative language

The world Café approach is an inclusive approach that allows people of diverse perspectives to develop creative solutions to complex problem by

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What is the overall purpose of the sympathetic nervous system?

Body's ability to react quickly and effectively to physical or emotional Provocation ( fight or flight)

The constructionist Principle

Centrality of communication

the simultaneity principle

Change begins at the moment of inquiry

What is the key to sustainable social systems

Consistent attention to the building of social capital- those features facilitate: hope, vitality, self efficiency, and rational coordination

A five stage model for approaching complex problem-solving is proposed by Wheatley :

Cooling/quieting, enriching, magnetizing, destroying, acting

How would you define cognitive organization or" chunking" of data

Creation of mental categories that aid in the processing of experiences, feelings, and our perceptions of people to expand our knowledge base, plan actions, predict outcomes, and learn from our experiences

Appreciative inquiry: Discovery

Determines strength and potential of other team or organization

Group practices

Dissonance, Resonance

Examples of a reframing

Each health profession is trained differently. It is difficult to coordinate intervention. Reframing = having access to a variety of perspectives broadens the possibilities for innovation intervention strategies

Cooling/quieting - Wheatley

Each member of the team has an opportunity to share his/her perspectives and understand how others perceive the problem. - Sit in a circle

As the new information is processed, ________ memories are intertwined with______ experiences. This process gives rise to the development of_________________ And ______ that maybe_________ , __________, and _________ but may also be ________ , ________, and _________.

Emotional, live, habits of thoughts, behavior, accurate, positive, effective, in accurate, negative, maladaptive

Describe the sacrifice syndrome, why health professionals are more likely to exhibit this syndrome and what is the result?

Health professionals may be more likely to suffer from the burn out and compassion fatigue that is associated with taking care of others and not taking care of themselves. Sacrificing self-care actually reduces the quality of care provided

Appreciative inquiry: dream

Imagine how the best performance can become better

Social capital is built at which levels

Individual, interpersonal, group, and organizational

Sustaining a positive team requires; deliberation, conscious and strategic use of__________ Communication, _______ emotional climate and encouragement of personal ________.

Interpersonal; Foster; renewal

Staying in person

Is an emotional, reactive that state where as staying in role allows for mindful attention to the task at hand

Dissonance

Leader is precieved as angry, disrespectful, or unfair. These emotions create a distractive emotional cognition or dissonance

One of the manifests of our mental and behavioral habits is the tendency to interpret the behavior of others through the

Lens of our own habits of thought or personal bias

The poetic principle

Metaphors and narratives influence outcomes

What are some examples of self assessment tools described in chapter 9?

Myers breaks, Kolb learning styles, Felder Soloman index of learning styles

What is the world Café approach

Nominal group progress or structured brainstorming designed to facilitate the production of knowledge and action.

Describe the open space technology

Open, self organized, and participant driven. Design which recognizes that patterns or order emerge naturally and complex adaptive systems as a result of the interactions of the systems parts. This is appropriate in any situation that is marked by urgent, conflict prone, complex issues that need to be addressed by many perspectives

The free choice principle

Performance improves when individuals are free to work in a manner consistent with their talents and values

Self assessment provides a direction for ongoing_________?

Personal and professional development

What is the overall purpose of the parasympathetic nervous system

Recovery from such excitement and keeping the body on an even level sense of well being is restored

Why do you first impressions die hard

Research links emotions in the moment behavior as well as to longer term attitudes and judgments

Self-awareness is a prerequisite for

Self management

Generative practices facilitate?

Self-awareness, self management, communication, collaboration, role clarification, and reflection

Acting - Wheatley

Sit in a circle - team has develop deep listening and the ability to benefit from collective wisdom

Enriching - Wheatley

Sit in a square so the sides of the differences are amplified each side it provides detailed rationale for its perspectives

destroying- Wheatley

Sit in a triangle - willingness to let go of things that are no longer efficient or effective

Magnetizing- Wheatley

Sit in half a circle - trust and broaden perspectives, collective acceptance that there is not one best way

What are shorthanded observations, often shorthand observations are____________ and may not describe the individuals current perspective

Stereotypical

Resonance

Synonyms with the positive emotional cognition that is generated in psychologically safe environments

One law that governs open space technology

The law of 2 feet = if you find yourself neither of learning or contributing, use your two left feet to move to a discussion where you are learning/contributing

Describe Marshall Goldsmith's feedback process he calls " Feed forward"

The past cannot be changed, this focuses on how future actions can bring about positive change. Participants identify areas that need improvement and ask colleagues for feedback regarding ways to develop skills in this area

Describe reframing

The strategic use of language to highlight the current situation from a new perspective with the intention of broadening the reperitorie of the behavioral choice

What are generative practices

These techniques, methods, and support systems that foster generative learning and in power individuals to act as agents of positive change at all levels of complex systems

How is the Kolb model of adult learning used as a guide for Goldsmith's " Feed forward" process

To foster lifelong learning in a continuous, self-directed approach to personal and professional development

How would you describe affirmative language?

Use of affirmative language to handle a difficult situation by naming the behavior or issues that is of concern, acknowledging feelings that it might engender & re-directing those feelings towards positive action

Self management can be facilitated through ___________________ , _______________, & _______________.

Using self assessment tools, soliciting and utilizing feedback, and demonstrating a commitment to life long learning

Example of affirmative language

We have every reason to be worried about this, but maybe we can brainstorm some possible strategies to head this issue off

Why is engaging in self reflection a very useful strategy during times of change

Well-being is restored and maintained, and the person is likely to be optimistic, less anxious, and open to new learning and relationship building

The four basic principles that govern open space technology

Whoever comes are the right people, whatever happens is the only thing that could have happened, whenever it starts is the right time, when it's over it's over