Chapter One
A "vanilla" ERP implementation is when the organization decides to implement the ERP software:
"as is."
A strong commitment from ________ is critical for the success of an ERP system.
A strong commitment from ________ is critical for the success of an ERP system.
A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need.
Business Unit
T/F In the early days of ERP implementation, management clearly understood the magnitude of organizational issues to consider before and during ERP implementations.
False
________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced.
Stabilization
T/F The Hershey's example shows the complexity of implementing ERP systems in organizations.
True
t/f A database is considered to be one of the key components of an ERP system.
True
ERP vendors embed ________ in their software.
best practices
In the tiered architecture, the ERP application is stored on the ________ tier.
business logic
Checking inventory is an example of a(n):
business process
The general goal of an Information System is to convert data into useful:
information.
The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application.
layered
An ERP architecture consists of both a physical architecture and a(n):
logical architecture.
When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made.
modifications
Business organizations have become ________.
more complex
During the 1960s and 1970s most organizations designed their systems in a ________ manner.
silo
All of the following are components of an ERP system except:
tools.
One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required.
training
One of ERP Systems's goals is to make information flow between ________ and the system.
A) accounting B) finance C) production D) marketing E) ALL OF THE ABOVE!!!!
A(n) ________ system is an integrated information system that supports all the functions of the enterprise in real-time.
ERP
t/f An ERP system implementation is less complex than a typical Information System implementation.
False
t/f At the mid-management level, functions are highly structured and the resources are predefined.
False
t/f At the start of an ERP implementation, it is important that clear and well-defined data design be communicated to the organization.
False
t/f Because of the increasing pressure of global competition, businesses are becoming less integrated and more compartmentalized.
False
t/f ERP and e-Business are diverse technologies.
False
t/f ERP systems are not much different from conventional software packages like Microsoft Office.
False
t/f ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture.
False
t/f ERP systems usually don't require businesses to change their business processes.
False
t/f Historically, each department had its own separate computer system that was designed for the specific tasks in that department.
False
t/f In the 1960s and 1970s organizations first began to focus on developing integrated, enterprise systems.
False
t/f In the tiered architecture of an ERP system, the ERP software is actually loaded onto the data tier.
False
t/f It is generally easier for an organization to modify the ERP software to fit their existing business processes.
False
t/f On corporate intranets, ERP functionality is delivered using no internet-based protocols.
False
t/f One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another.
False
t/f One problem with ERP systems is that they do not update data in real-time.
False
t/f The architecture of the ERP system is determined well before the ERP software is chosen.
False
t/f When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.
False
t/f e-Business is an example of a non-disruptive technology.
False
t/f eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology.
False
________ an ERP system during the implementation increases the cost of the system and increases the implementation risks.
Modifying
t/f A goal of ERP systems is to make information flow be both dynamic and immediate.
True
t/f As opposed to e-Business systems, ERP systems are focused more on internal process integration.
True
t/f During the input phase of an Information System, the people components are most prominent.
True
t/f ERP II expanded to include B2B functions and EDI.
True
t/f ERP implementations usually go beyond technical issues, to include people, process and change issues.
True
t/f ERP represents a(n) adaptive technology.
True
t/f ERP systems are a specific kind of enterprise system to integrate data across all major functions of an organization.
True
t/f ERP systems grew primarily out of MRP and MRP II.
True
t/f In a tiered ERP architecture, users interact with the system via the presentation logic tier.
True
t/f No single information system can support all the needs of a business.
True
t/f One roadblock for ERP systems is that they require a substantial investment in order to be successful.
True
t/f Quantitative requirements are usually much greater at the operational level.
True
t/f Strategic level functions are usually more unstructured. Answer
True
t/f The goal of an ERP system is to integrate data and support all the major functions across the organization.
True
t/f The lowest tier of the ERP tiered architectures is where the database server is located.
True
t/f The most important lesson learned by Hershey in their ERP implementation was that they should proceed slowly so that nothing is left out during the implementation.
True
t/f The physical architecture of an ERP system focuses on the efficiency of the system.
True
A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal.
business process
ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge.
central repository
A ________ implementation involves considerable modifications to the ERP software.
chocolate
In the ERP systems, they must meet the organizational needs in today's competitive environment to be:
cross functional, dynamic and global.
An Information System includes each of the following except:
culture.
The concept of ________ means that clean data can be entered once and then reused across all applications.
data integration
As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes.
external
Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor.
in-house
Making modifications to the ERP software will ________ the investment in the system and introduce higher implementation risk.
increase
As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________.
integration
An organization must first do a ________ to help narrow down the ERP vendors to a select few.
needs assessment
Which of the following is not a component of an Information System?
output
ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components.
people
The CEO of a firm probably requires less quantity of information but a very high ________
quality
It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system.
resist
An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other.
single
ERP systems integrate a business' processes across their:
value chain.
ERP systems are ________ which means they can be accessed using a web client.
web-enabled
