COM 324 Exam Study Guide
With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms.
Rational - Legal Authority
The concept of ______ considers how workers can exert counter pressure on the exercise of power and control.
Resistance
Weick proposes a ______ process in which rules and cycles are saved for future organizational use.
Retention
Dora is very appreciative that her employer provides gloves to protect her hands from the dangerous chemicals she uses in her work. According to Maslow, what need level is Dora concerned with?
Safety
The highest order in Maslow's Hierarchy of Needs are ______ needs.
Self actualization
Feminists who work to enhance the opportunity for a variety of marginalized voices to be heard within societal dialogue are called...
Standpoint feminists
A personnel director asking applicants to submit resumes in a particular format would be an example of an assembly rule that assists in sense making. True/False?
True
Systems theory is couched in the idea that organizations, like organisms, are influenced by their environment via things such as change, information, and feedback. True/False?
True
The Hawthorne research team was initially interested in how changes in the work environment would impact the productivity of factory workers. True/False?
True
The ultimate goal of the critical model is emancipation. True/False?
True
Theory X and Theory Y involve the assumptions that managers hold about workers. True/False?
True
Toxic organizational culture might include bullying and/or a culture of fear. True/False?
True
____ are the beliefs and visions that members hold for an organization.
Values
The most prevalent mode of communication in classical organizations is _________ communication.
Written
Organizational culture is defined as a shared set of ______ that guide behavior.
Assumptions & knowledge
Schein's organizational model (that we likened to the layers of an onion) includes three levels. What are they?
Basic assumptions, espoused values (what they tell people), artifacts
What might be cause for whistleblowing in an organization?
Corruption (D)
A researcher who uses a ______ approach to studying communication might confront the issue of sexual harassment in the workplace through programs designed to shift beliefs about gender and power.
Critical
______ are usually described as being interactional, contextual, episodic, and improvisational.
Cultural performance
Taylor advocated a strict _________ in which workers perform physical labor that is planned and directed by management
Division of labor
The themes identified by Peters and Waterman characterize excellent organizations as...
Do what you do best
Communication in classical organizations tends to flow horizontally through the hierarchy? True/False?
False
Critical theorists do not consider organizations to be sites of domination. True/False?
False
Scholars taking a systems approach to power believe that there are inherent contradictions between the "surface structure" of power and the "deep structure" of power. True/False?
False
If the classical approach is a machine metaphor, the human relations approach is more like a ______ metaphor.
Family
_____ refers to the taken-for-granted assumptions about reality that influence our perceptions about organizational life.
Ideology
Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is what?
Isolate
_______ involves the organization embodying a cycle of knowledge creation, development, and application.
Knowledge management
The direction of communication in a human resources organization is...
Multi-directional
Having a checklist for medical personnel to follow when preparing a patient for surgery illustrates which tenant of Taylor's theory?
One best way to do every job
Blake and Mouton's Managerial Grid assumes that effective leaders need to demonstrate concern for both ______ and ______.
Profit and people
Communication in classical organizations is highly formal and standardized. True/False
True
Communication within a human relations organization tends to be less formal than in an organization run with a classical approach. True/False?
True
Critical approaches to organizational communication have their philosophical roots in the work of Karl Marx. True/False?
True
Ethnographers create mini-theories about an organization's culture that are grounded in observations of a particular organization's culture. True/False?
True
Ethnographers immerse themselves in a culture to better understand it. True/False?
True
Organizational cultures can be described as...
emergent, ambiguous, unitary
Fayol's Theory of Classical Management is a prescriptive theory because it...
prescribes a certain model to achieve a certain outcome
The four key components of Deal and Kennedy's "strong cultures" are...
values, rights & rituals, cultural networks, and heroes