COMM110 Test#3

_________ responses are messages that deny the value of others. A) Confirming B) Disconfirming C) Aggressive D) Empathic Disconcerting

B) Disconfirming

________ is the degree to which people like or appreciate one another. A) Affinity B) Respect C) Immediacy D) Control

A) Affinity

________ is a method for creatively generating ideas in groups by minimizing criticism and encouraging a large quantity of ideas without regard to their workability or ownership by individual members. A) Brainstorming B) Dialogue C) Groupthink D) Panel discussion

A) Brainstorming

In which stage of the developmental model might using the Internet be especially beneficial for shy people? A) Initiating B) Experimenting C) Intensifying D) Integrating

A) Initiating

Being on time for a group meeting is an example of ______________. A) a procedural norm B) a respectful group member C) an explicit rule D) behavioral task

A) a procedural norm

When the number of members is too large for effective discussion, one strategy is to form subgroups called __________ to simultaneously address an issue and then report back to the group at large. A) breakout groups B) focus groups C) forums D) panels

A) breakout groups

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called __________. A) cohesiveness B) consensus C) focus D) groupthink

A) cohesiveness

Every _______ involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from other parties in achieving their goals. A) conflict B) fight C) relationship D) partnership

A) conflict

Power that comes from respect, liking, and trust is known as __________. A) referent power B) legitimate power C) expert power D) reward power

A) referent power

_________ refers to the emotional tone of a relationship. A. Communication climate B. Relational component C. Emotional climate D. Relationship climate

A. Communication Climate

Which type of gender-related self-disclosure tends to produce the greatest amount and depth of information exchanged? A. Female to female B. Male to female C. Male to male D. Young female to young female

A. Female to female

Which group role reconciles disagreements and reduces tensions by giving group members a chance to explore their differences? A) Conciliator B) Harmonizer C) Gatekeeper D) Supporter

B) Harmonizer

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving? A) Compromise B) Lose-lose C) Win-lose D) Win-win

B) Lose-lose

In __________ orientation, communicators focus on finding a solution that satisfies both their needs and those of the others involved. A) spiral B) problem C) control D) conflict

B) Problem

________ is the process of deliberately revealing information about oneself that is significant and that would not be normally known by others. A) Self-discovery B) Self-disclosure C) Self-dialect D) Self-analysis

B) Self-disclosure

During which step of an assertive message do you offer your own perspective on the other person's behavior? A) A behavioral description B) Your interpretation of the other person's behavior C) A description of your feelings D) A description of the consequences

B) Your interpretation of the other person's behavior

Compromise is one of the styles used to manage conflict. One of its positive attributes is __________________. A) both parties are full satisfied B) both parties gain at least some of what they want C) one party achieves goal at expense of another D) a common way to handle conflicts

B) both parties gain at least some of what they want

Agreement between group members about a decision is called __________. A) cohesiveness B) consensus C) focus D) groupthink

B) consensus

The development stage in group problem solving that allows the group to tell others about the solution is called the __________ stage. A) supportive B) emergent C) consensus D) maturity

B) emergent

In the movie, "12 Angry Men" we decided juror #8 (Henry Fonda) played a character who had a __________ role. A) formal B) informal C) task D) dysfunctional

B) informal

Determine which stage of Knapp's developmental model Kim and Brad are in based on the following clues: It might seem like a good thing, but they are arguing less than they once did. They just don't have the energy to get into it anymore. While they still spend time together, their communication lacks the quality it once had. A. Differentiating B. Circumscribing C. Stagnating D. Avoiding

B. Circumscribing

Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict? A) Nonassertive B) Aggressive C) Assertive D) Passive-aggressive

C) Assertive

Which is the strongest confirming response? A) Recognition B) Agreement C) Endorsement D) Inattention

C) Endorsement

In which stage of Knapp's developmental model does a truly interpersonal relationship begin to develop? A) Initiating B) Experimenting C) Intensifying D) Integrating

C) Intensifying

Which of the following needs to be present for a collection of people to be considered a group? A) Dependence B) Gatekeeping C) Interaction D) Consensus

C) Interaction

Psychologist George Bach terms ________________ behavior "crazy making" A) Direct aggression B) Indirect Communication C)Passive aggression D)Direct communication

C) Passive aggression

___________ describes episodes in which people pay more attention to their devices than they do to the people around them. A) Qualitatively impersonal communication B) Social media mania C) Phubbing D) Snubbing

C) Phubbing

One factor that helps make a group to become a team is_____________. A) shared experiences B) knowing each member of the group C) collaborative climate D) group expertise

C) collaborative climate

The decline in efficiency that occurs when the rate of complexity of material is too great to manage is called ____________. A) brainstorming B) cohesiveness C) information overload D) information underload

C) information overload

An advantage of solving problems within a group is ________________. A) building strong relationships B) using group think C) resources D) information underload

C) resources

The pattern of interaction between group members that works best with a gatekeeper is the __________. A) chain network B) all-channel network C) wheel network D) fence network

C) wheel network

Patrice is giving a speech in front of her class. She keeps shifting nervously back and forth. Patrice is not aware that she is shifting, but her classmates are. According to the Johari Window, under which window or area would this fall? A. The open area B. The hidden area C. The blind area D. The unknown area

C. The blind area

Which of the following would be considered a group? A) An army battalion fighting a battle in a foreign country B) A crowd of onlookers at a baseball game C) A small classroom of students listening to a lecture D) A six-person committee developing a policy initiative

D) A six-person committee developing a policy initiative

Which of the following is the first step in win-win problem solving? A) Solicit your partner's needs. B) Make a date to discuss. C) Describe your problem and needs. D) Identify your problem and unmet needs.

D) Identify your problem and unmet needs

Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using? A) Democratic B) Nominal C) Referent D) Laissez-faire

D) Laissez-faire

Emergent leaders __________. A) always have official titles B) gain influence by being aggressive C) appoint themselves D) are chosen through a process of elimination

D) are chosen through a process of elimination

A session that uses __________ observes specific rules about how topics may be discussed and decisions made. A) groupthink B) the nominal group technique C) participative decision making D) parliamentary procedure

D) parliamentary procedure

Shaking hands upon first meeting a person would be considered a __________. A) procedural norm B) task norm C) referent norm D) social norm

D) social norm

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group? A) Identify supporting and restraining forces B) Develop a large number of possible solutions C) Gather relevant information D) Determine the group's goals

D)Determine the group's goals

Recent research shows that women often build friendships through shared positive feelings, whereas men often build friendships through _______________. A. Metacommunication B. Catharsis C. Impression management D. Shared activities

D. Shared Activities