Conflict in an organization
Conflict can be between...
-employee & employee -manager & employee -employee & customer -manager & manager -owner & manager -supplier & manager
Causes of conflict within the workplace
-insufficient wages -unsafe working environment -improper ergonomics -clash of personalities -unfair treatment -misconduct of persons within the business -poor communication -management styles -overstepping boundaries
Mediation
A method of settling disputes outside of court by using the services of a neutral third party called a mediator. The mediator acts as a communicating agent between the parties and suggests ways in which the parties can resolve their dispute.
Sick out
A union strategy in which a group of employees claim they cannot work because of illness, thereby disrupting the company.
Go slow
Form of industrial action that involves employees working at a slower pace than normal, thus causing a fall in output
Mediation vs Arbitration
In arbitration, the private judge has the final say. In mediation, the disputing parties have the final say.
Arbitration
Resolving an industrial dispute by using an independent third party to judge and recommend an appropriate solution, Both sides must have agreed to accept the arbitrator's decision before the judgement is made
Work-to-rule
Situation in which workers slow processes by performing tasks exactly to specifications or according to job or task descriptions.
Picketing
The gathering of striking workers at a business site as a sign of protest
Strike action
The organised withdrawal of labour from a firm by a union
Conflict
a disagreement or issue between or among two or more people
Overtime ban
a form of industrial action when employees refuse to work longer than their normal working hours
Trade union representation
a union that negotiates wages and conditions for the people it represents
Improving employee employer relationships
fair treatment mature communication respecting each other satisfying work conditions paying fair wages respecting boundaries
Strategies used by employers to gain the upper hand in a conflict
lockout scab labour union busting
Strategies used in conflict resolution
mediation arbitration grievance procedure trade union representation
Lock out
short term closure of the business or factory to prevent employees from working and getting paid
Strategies used by employees to gain the upper hand in a conflict
strike action work to rule go slow picketing overtime ban sick out
Union busting
the acts by employers to keep unions from forming
Grievance procedure
the process for resolving union-management conflicts over interpretation or violation of a collective bargaining agreement
Scab Labor
when employees go on strike the management hires temporary employees to carry out production until the issue is solved
