Conflict in an organization

Conflict can be between...

-employee & employee -manager & employee -employee & customer -manager & manager -owner & manager -supplier & manager

Causes of conflict within the workplace

-insufficient wages -unsafe working environment -improper ergonomics -clash of personalities -unfair treatment -misconduct of persons within the business -poor communication -management styles -overstepping boundaries

Mediation

A method of settling disputes outside of court by using the services of a neutral third party called a mediator. The mediator acts as a communicating agent between the parties and suggests ways in which the parties can resolve their dispute.

Sick out

A union strategy in which a group of employees claim they cannot work because of illness, thereby disrupting the company.

Go slow

Form of industrial action that involves employees working at a slower pace than normal, thus causing a fall in output

Mediation vs Arbitration

In arbitration, the private judge has the final say. In mediation, the disputing parties have the final say.

Arbitration

Resolving an industrial dispute by using an independent third party to judge and recommend an appropriate solution, Both sides must have agreed to accept the arbitrator's decision before the judgement is made

Work-to-rule

Situation in which workers slow processes by performing tasks exactly to specifications or according to job or task descriptions.

Picketing

The gathering of striking workers at a business site as a sign of protest

Strike action

The organised withdrawal of labour from a firm by a union

Conflict

a disagreement or issue between or among two or more people

Overtime ban

a form of industrial action when employees refuse to work longer than their normal working hours

Trade union representation

a union that negotiates wages and conditions for the people it represents

Improving employee employer relationships

fair treatment mature communication respecting each other satisfying work conditions paying fair wages respecting boundaries

Strategies used by employers to gain the upper hand in a conflict

lockout scab labour union busting

Strategies used in conflict resolution

mediation arbitration grievance procedure trade union representation

Lock out

short term closure of the business or factory to prevent employees from working and getting paid

Strategies used by employees to gain the upper hand in a conflict

strike action work to rule go slow picketing overtime ban sick out

Union busting

the acts by employers to keep unions from forming

Grievance procedure

the process for resolving union-management conflicts over interpretation or violation of a collective bargaining agreement

Scab Labor

when employees go on strike the management hires temporary employees to carry out production until the issue is solved