Course 17 - Planning Quality Management

Grade

- A gaming console that has many features - A software program that allows customers to carry out a wide range of tasks

Quality

- A piece of furniture designed to last a lifetime - A database that has a guaranteed 99% uptime

What kind of information does the quality management plan typically contain?

- High-level approaches to process improvement - The management processes that require quality auditing - The quality monitoring activities, as well as the deliverables that are most important to the project's success

Which examples reflect aspects of project quality management?

- Improving development processes until the project reaches a defect rate of 2.5% or fewer errors per deliverable - Examining and improving the schedule management activities so that schedule overruns stop recurring - Ensuring a software application operates without bugs and with all the features included in the project plan - Performing a quality check of a design document using track changes

Which statements accurately describe the relationships between the three quality management processes?

- In Plan Quality Management, you determine and plan the activities that will be carried out during the Control Quality and Manage Quality processes - Quality management audits may identify required improvements to the Plan Quality and Control Quality processes - As Control Quality and Manage Quality activities are carried out, you may identify required updates to the quality management plan

What tools and techniques are typically used in the Plan Project Quality Management process?

- Meetings - Data representation - Test and inspection planning - Data analysis - Expert judgment - Data gathering - Decision making

What are inputs to the Plan Quality Management process?

- Project charter - Project management plan - Project documents - EEF - OPA

Accurate

- The machine that tests resilience for steel specifies its exact breaking strain - The code retrieves the correct data each time it is run

Precise

- The size of the widgets created by the machine is always between one and two inches - The process results in six errors per million attempts

You're performing a cost-benefit analysis. What is the best description of what you should do?

List and calculate the costs, list and calculate the benefits, and compare the results

Internal failure cost

The cost of fixing faulty areas of the product being developed is classified as an internal failure cost because it's incurred before the product is released to the customer.

External failure cost

The costs of technical support visits after the customer receives the product are classified as external failure costs because they are incurred once the product or service has been released to the customer.

Prevention cost

to prevent your product or service from being defective or of poor quality, you use good equipment for project work. Therefore, the cost of using this equipment is classified as a prevention cost.

Appraisal cost

product testing costs are classified as an appraisal cost because these are incurred in your efforts to find quality problems and check that the product meets project requirements.