Do not call registry
We cannot place call to consumers before and after what times
Before 8 AM or after 9 PM their time
What does EBR stand for
Established business relationship
Who has autority for Intrastate calls
FCC has authority (in california)
Who has authority for Interstate calls
FTC has authority (outside of california)
What does FCC stand for
Federal Communications Commission
What is the Do not call registry also known as
Telemarketing Sales Rule/TCPA(Telephone Consumer Protection Act)
What does TCPA stand for
Telephone Consumer Protection Act
What is the Do not call registrys purpose
To permit consumers to restrict unwanted sales/marketing calls to their homes
If we have an Established business relationship(EBR), we can contact the customer for up to how many months after the relationship has been established
Up to 18 months
Can customer still ask not to be contacted after we have established a business relationship
Yes, we must honor that request
Do Not Call Registry penalties
$16,000 per violation
After the relationship has been established, Mortgage professionals are permitted to contact consumers for a period of how many days following a relationship that is based on an inquiry by the customer
90 days
If you put your name/number on the DNC registry, how long will it last
It is permanent (used to be up to 5 years)
What are the 4 exceptions to telemarketing rules
Political organizations Charities Telephone surveyors Companies with which a customer has an existing/established business relationship
If someone asked to be placed on our internal do not call list, we must honor that request within how many days
30 days
Telemarketers must update and sync their internal do not call list with the national registry every __ days
31 days
What is an established business relationship
A relationship between the seller and customer based on a financial transaction they shared within the 18 month period that immediately precedes the sales call