Do not call registry

We cannot place call to consumers before and after what times

Before 8 AM or after 9 PM their time

What does EBR stand for

Established business relationship

Who has autority for Intrastate calls

FCC has authority (in california)

Who has authority for Interstate calls

FTC has authority (outside of california)

What does FCC stand for

Federal Communications Commission

What is the Do not call registry also known as

Telemarketing Sales Rule/TCPA(Telephone Consumer Protection Act)

What does TCPA stand for

Telephone Consumer Protection Act

What is the Do not call registrys purpose

To permit consumers to restrict unwanted sales/marketing calls to their homes

If we have an Established business relationship(EBR), we can contact the customer for up to how many months after the relationship has been established

Up to 18 months

Can customer still ask not to be contacted after we have established a business relationship

Yes, we must honor that request

Do Not Call Registry penalties

$16,000 per violation

After the relationship has been established, Mortgage professionals are permitted to contact consumers for a period of how many days following a relationship that is based on an inquiry by the customer

90 days

If you put your name/number on the DNC registry, how long will it last

It is permanent (used to be up to 5 years)

What are the 4 exceptions to telemarketing rules

Political organizations Charities Telephone surveyors Companies with which a customer has an existing/established business relationship

If someone asked to be placed on our internal do not call list, we must honor that request within how many days

30 days

Telemarketers must update and sync their internal do not call list with the national registry every __ days

31 days

What is an established business relationship

A relationship between the seller and customer based on a financial transaction they shared within the 18 month period that immediately precedes the sales call