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A(n) Blank______ process uses a systematic approach in an attempt to improve business effectiveness and efficiency

static

What measures the amount of time visitors spend on a website or application?

stickiness

______ business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions

strategic

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

strategic business processes

Business facing process definition

strategic planning, tactical planning, budget forecasting, training, purchasing raw materials

Operational decisions are considered __________ decisions, which arise in situations where established processes offer potential solutions.

structured

Which decisions arise in situations where established processes offer potential solutions

structured

A(n)_______ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

swim

An open ______ consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system.

system

A cyborg anthropologist is an individual who studies the interaction between humans and ______, observing how technology can shape humans' lives

technology

machine vision

the ability of a computer to "see" by digitizing an image, processing the data it contains, and taking some kind of action

machine vision sensitivity

the ability of a machine to see in dim light or to detect weak impulses at invisible wavelengths

machine vision resolution

the extent to which a machine can differentiate between objects

Stickiness measures the amount of ______ visitors spend on a website or application

time

______ data encompasses all raw facts contained within a single process and its purpose is to support daily operational tasks.

transactional

What type of information encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions?

transactional information

Transfer machine learning

transferring information from one machine learning task to another

______ occurs when a machine learning model has poor predictive abilities because it did not learn the complexity in the training data.

underfitting

BPMN gateway

used to control the flow of a process

Select two terms for content created and updated by many users for many users.

user generated contenc user contributed content

static process

uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously

A(n) ___________ allows people at two or more locations to interact via two-way video and audio transmissions simultaneously as well as share documents, data, computer displays, and whiteboards

videoconference

_____ produces graphical displays of patterns and complex relationships in large amounts of data

visualization

______ includes the tasks, activities, and responsibilities required to execute each step in a business process.

workflow

________ control systems monitor processes to ensure tasks, activities, and responsibilities areexecuted as specified.

workflow

the tasks, activities, and responsibilities required to execute each step in a business process

workflow

What monitors processes to ensure tasks, activities, and responsibilities are executed as specified?

workflow control system

Select the three primary decision-making challenges facing managers today. Multiple select question.

Manager must make decisions quickly Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions Managers need to analyze large amounts of information

What are semidynamic, semiroutine, monthly business processes such as resource allocation,sales strategy, or manufacturing process improvements?

Managerial business processes

What is a website or web application that uses content from more than one source to create a completely new product or service?

Mashup

Underfitting

Occurs when a machine learning model has poor predictive abilities because it did not learn the complexity in the training data

Customer facing process

Ordering processing, customer service, sales process, customer billing, order shipping

What occurs when a system updates information at the same rate it receives it?

Real-Time communication

What is content that is designed to be easy for readers to consume and to share?

Snackable content

what are the tree types of machine learning?

Supervised, unsupervised, and transfer machine learning

What are specific keywords or phrases incorporated into website content for means of classification or taxonomy?

Tags

What describes niche-market ebusiness strategies that capture the tail of a typical sales curve?

The long tail

overfitting

The process of fitting a model too closely to the training data for the model to be effective on other data.

three interactivity measurements

Time spent viewing the ad Number of repeat visits to the advertisement Number of pages viewed

What models show the results of applying change improvement opportunities to the current process model?

To-Be process models

Supervised Machine Learning

Training a model from input data and its corresponding labels.

Unsupervised Machine Learning

Training a model to find patterns in a data set, typically an unlabeled data set. The most common use of unsupervised machine learning is to cluster data into groups of similar examples. For example, an unsupervised machine learning algorithm can cluster songs together based on various properties of the music. The resulting clusters can become an input to other machine learning algorithms (for example, to a music recommendation service). Clustering can be helpful in domains where true labels are hard to obtain. For example, in domains such as anti-abuse and fraud, clusters can help humans better understand the data. Another example of unsupervised machine learning is principal component analysis (PCA). For example, applying PCA on a data set containing the contents of millions of shopping carts might reveal that shopping carts containing lemons frequently also contain antacids. Compare with supervised machine learning.

What is created and updated by many users for many users?

User contributed content

What is a term to refer to the World Wide Web during its years of operation between 1991 and 2003?

Web 1.0

Select the term representing the next generation of Internet use — a distinctive communications platform characterized by new qualities, such as collaboration and sharing

Web 2.0

What blends videoconferencing with document sharing and allows the user to deliver a presentation over the web to a group of geographically dispersed participants?

Web conferencing

What is a type of collaborative web page that allows users to add, remove, and change content, which can be easily organized and reorganized as required?

Wiki

What is a simplified representation or abstraction of reality?

a Model

prejudice, bias

a result of training data that is influenced by cultural or other stereotypes

autonomous robotic

a robot capable of making its own decisions and perform an action accordingly

model

a simplified representation or abstraction of reality

BPMN activity

a task in a business process

What compasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions

analytical data

______ information encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions.

analytical information

BPMN event

anything that happens during the course of a business process

Swim lane layout

arranges the steps of a business process into a set of rows depicting the various elements

______ intelligence simulates human thinking and behavior, such as the ability to reason and learn

artificial

What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?

automation

Regardless of what process is measured, how it is measured, and whether it is performed for the sake of efficiency or effectiveness, managers must set Blank______, or baseline values the system seeks to attain.

benchmarks

A(n) ______ (one word) is an online journal that allows users to post their own comments, graphics, and video.

blog

What occurs when resources reach full capacity and cannot handle any additional demands; they limit throughput and impede operations?

bottlenecks

A(n) ______ model is a plan that details how a company creates, delivers, and generates revenues.

business

A(n) ______ process model is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

business

A(n) ______ process patent protects a specific set of procedures for conducting a particular business activity.

business

Business-to-______ applies to businesses buying from and selling to each other over the Internet

business

What are invisible to the external customer but essential to the effective management of the business?

business facing process

plan that details how a company creates, delivers, and generates revenues

business model

______ process modeling is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence.

business process

a graphical notation that depicts the steps in a business process

business process model and notation

What protects a specific set of procedures for conducting a particular business activity?

business process patent

core processes

business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain

Which term applies to businesses buying from and selling to each other over the Internet?

business-to-business

dynamic process examples

changing order levels based on currency rates

A(n)Blank______ system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information.

collaboration

Real-time ______ occurs when a system updates information at the same rate it receives it.

communication

______ management systems help companies manage the creation, storage, editing, and publication of their website content.

content

What helps companies manage the creation, storage, editing, and publication of their website content?

content management systems

dynamic process

continuously changing and provides business solutions to ever-changing business operations

podcasting

converts an audio broadcast to a digital music player. Podcasts can increase marketing reach and build customer loyalty

______ (one word) processes are business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain.

core

static process example

creating financial statements running payroll calculating taxes

accounting and finance is associated with what business process?

creating financial statements, paying of accounts payable, collecting of accounts receivable

What refers to the wisdom of the crowd?

crowd sourcing

______-facing processes result in a product or service received by an organization's external customer.

customer

Mass ______ is the ability of an organization to tailor its products or services to the customers' specifications

customization

What is an individual who studies the interaction between humans and technology, observing how technology can shape humans' lives?

cyborg anthropologist

______ time is the time required to process an order

cycle

What is the time required to process an order?

cycle time

What is the process of analyzing data to extract information not offered by the raw data alone?

data mining

What uses a variety of techniques to find patterns and relationships in large volumes of information that predict future behavior and guide decision making?

data mining tools

What is the process of collecting statistics and information about data in an existing source?

data profling

Problem Identification

define the problem as clearly and precisely as possible

solution generation

detail every solution possible, including ideas that seem farfetched

______ Darwinism implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.

digital

What implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction?

digital darwinism

What is the automation of existing manual and paper-based processes and workflows to a digital format?

digitization

BPMN flow

displays the path in which the process flows (represented by arrows)

A(n) ______ technology is a new way of doing things that initially does not meet the needs of existing customers

disruptive

MIS choices should not

drive business process

______ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability.

efficiency

What involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government?

egovernment

A search ______ is website software that finds other pages based on keyword matching similar to Google

engine

solution test

evaluate solutions in terms of feasibility (can it be completed?), suitability (is it a permanent or temporary fix?), and acceptability (can all participants form a consensus?)

A(n) ______ information system is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight.

executive

What is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight?

executive information system

Data Collection

gather problem-related data, including who, what, where, when, why, and how. Be sure to gather facts, not rumors or opinions about the problem

______ refers to the level of detail in the model or the decision-making process.

granularity

Business process ______ attempts to understand and measure the current process and make performance improvements accordingly.

imporvement

streamlining

improves business process efficiencies by simplifying or eliminating unnecessary steps

workflow

includes the tasks, activities, and responsibilities required to execute each step in a business process

What refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information

information richness

What measures advertising effectiveness by counting visitor interactions with the target ad?

interactivity

A(n) ______ service provider is a company that provides access to the Internet for a monthly fee

internet

The ______ is a massive network that connects computers all over the world and allows them to communicate with one another.

internet

What is a massive network that connects computers all over the world and allows them to communicate with one another?

internet

What is another name for the deep web?

invisible web

variance bias

is a mathematical property of an algorithm; this is the only bias not associated with the input or training data

Chris Anderson, editor-in-chief of Wired magazine, describes niche-market ebusiness strategies as capturing the ______ tail, referring to the tail of a typical sales curve

long

What is a type of artificial intelligence that enables computers to both understand concepts in the environment, and also to learn?

machine learning

machine learning

machines are able to act without human programs detailing how to perform tasks. Machine learning is one of the scary terms in AI as it points to a future where AI robots could have the possibility of being smarter than humans

At the ______ level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change. Multiple choice question.

managerial

At which level are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

managerial

______ business processes are semidynamic, semiroutine, monthly business processes such as resource allocation,sales strategy, or manufacturing process improvements.(Remember to type only one word.

managerial

Automation is the process of computerizing Blank______ tasks, making them more efficient and effective and dramatically lowering operational costs.

manual

Digitization is the automation of existing ______ and paper-based processes and workflows to a digital format.

manual

What is the ability of an organization to tailor its products or services to the customers' specifications?

mass customization

Data ______ tools use a variety of techniques to find patterns and relationships in large volumes of information that predict future behavior and guide decision making.

mining

Business process ______ and notation is a graphical notation that depicts the steps in a business process.

model

measurement bias

occurs when there is a problem with the data collected that skews the data in one direction.

MIS choices and should be based

on business strategies and goals

What consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system?

open system

At the Blank______ level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

operational

What type of decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer?

operational

______ decisions affect how the firm is run from day to day; they are the domain of operations managers, who are the closest to the customer.

operational

________ business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

operational

What processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?

operational business processes

At what level do employees develop, control, and maintain core business activities required to run the day-to-day operation?

operational level

_______ analytics makes analytics part of a business process.

operationalized

What makes analytics part of a business process?

operationalized analytics

operations management is associated with what business process?

ordering inventory, creating production schedules, manufacturing goods

What occurs when a machine learning model matches the training data so closely that the model fails to make correct predictions on new data?

overfitting

What converts an audio broadcast to a digital music player?

podcasting

Robotic ______ automation is the use of software with artificial intelligence and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

process

Data ______ is the process of collecting statistics and information about data in an existing source

profling

Which company used business process reengineering to create a competitive advantage?

progressive insurance

A ______ is a temporary activity a company undertakes to create a unique product, service, or result.

project

marketing and sales is associated with what business process?

promoting of discounts, communicating marketing campaigns, attracting customers, processing sales

What occurs when a system updates information at the same rate it receives it?

real time communication

______ occurs when a task or activity is unnecessarily repeated. Multiple choice question.

redundancy

Business process Blank______ is the analysis and redesign of workflow within and between enterprises.

reengineering

Information ______ refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information

richness

Information ______ refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information.

richness

What is the use of software with artificial intelligence and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform?

robotic process automation

What is a problem with using incorrect training data to the train the machine?

sample bias

What is website software that finds other pages based on keyword matching similar to Google?

search engine

List the steps in the decision making process

1. problem identification 2. data collection 3. solution generation 4. solution test 5. solution selection 6. solution implementation

sample bias

A bias that may occur when research participants are unrepresentative of the larger population.

______ process models represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes.

As-is

the three primary types of business process change

Automation - streamlining - reengineering

What applies to any business that sells its products or services directly to consumers online?

B2C

industry specific facing processes

Banking-loan processing, insurance-claims processing, government-grant allocations, hotels-reservation handling, airline-baggage handling

What are also known as baseline values that the system seeks to attain?

Benchmarks

Consumer-to-______ applies to any consumer who sells a product or service to a business on the Internet.

Business

What attempts to understand and measure the current process and make performance improvements accordingly?

Business process improvement

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

Business process model

What is the analysis and redesign of workflow within and between enterprises?

Business process reengineering

What applies to customers offering goods and services to each other on the Internet?

C2C

Business-to-______ applies to any business that sells its products or services directly to consumers online

Consumer

What applies to any consumer who sells a product or service to a business on the Internet?

Consumer-to-Business

______ refers to the wisdom of the crowd.

Crowdsourcing

What occurs when adding additional training examples by transforming existing examples?

Data augmentation

informational data

Data available for analysis purposes.

What is the large part of the Internet that is inaccessible to conventional search engines?

Deep Web

What is a new way of doing things that initially does not meet the needs of existing customers?

Disruptive technology

Which metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability?

Efficiency MIS Metrics

transactional data

Encompasses all of the data contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational tasks

analytical data

Encompasses all organizational data, and its primary purpose is to support the performing of managerial analysis tasks

Three purposes of a business process model

Expose process detail gradually and in a controlled manner Focus attention on the process model interfaces Encourage conciseness and accuracy in describing the process model

True or false: The choices made by MIS should dictate the business processes of a company

False

True or false: Collaboration content is content that is designed to be easy for readers to consume and to share. Collaboration content captures website visitors' attention by offering small consumable pieces of information that can be quickly read and understood.

False (stackable content)

Human Resources is associated with what business process?

Hiring employees, enrolling employees in health care, Tracking vacation and sick time

The three benefits and organization can identify by investigating business processes

Identify bottlenecks remove redundant tasks recognize smooth-running processes

Business facing process

Invisible to the external customer but essential to the effective management of the business

three opportunities managers can identify when focusing on reengineering

Is it crucial for productivity improvement Is the processes broken Will savings from automation be clearly visible


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