Ebis True/False
The dimensions ions of information systems are management, organizations, and information The dim technology. True/false
T
UPS's usbof web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own web sites was an information systems solution used to achieve customer intimacy
T
10) Strong linkages to customers and suppliers decrease switching costs. Answer:
F
11) Most MISs use sophisticated mathematical models or statistical techniques. Answer:
F
14) ESSs are designed to serve the middle management of the organization. Answer:
F
16) ESSs are designed primarily to solve specific problems. Answer:
F
17) Information supplied by an enterprise system is structured around cross-functional business processes. Answer:
F
17) The law of diminishing returns always applies to digital, as well as traditional companies. Answer:
F
19) The term business ecosystem describes the interplay between the various organizational forces within a firm. Answer:
F
2) Deciding whether to introduce a new product line is the responsibility of an operational manager. Answer:
F
20) The use of Internet technologies allows companies to more easily sustain competitive advantage. Answer:
F
4) Transaction processing systems are most commonly used by the senior management level of an organization. Answer:
F
5) The competitive forces model was created for today's digital firm. Answer:
F
6) A hotel reservation system is a typical example of a management information system. Answer:
F
7) A transparent marketplace means that there is high product differentiation. Answer:
F
7) Management information systems typically support nonroutine decision making. Answer:
F
8) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. Answer:
F
8) In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries. Answer:
F
A fully digital firm produces only digital goods or services
F
A network requires at least two computers and a shared resource, such as a printer. True/False
F
An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.
F
Business processes are logically related tasks for accomplishing tasks that have been encoded by an organization. True/False
F
In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems
F
Information systems literacy describe the behavioural approach to information systems, whereas computer literacy describe the technical approach True/False
F
Information technology(IT) consist of all the hardware that a firm needs to use in order to achieve its business objectives, wheareas information systems consist of all the software and business processes needed True/False
F
Intranets allow firm to work easily with third-party supliers and vendors
F
Knowledge eorkers assist with paperwork at all levels of the firm
F
There are four major business function:Sales and marking; manufacturing and production; finance and accounting; and information technology
F
Internet advertising is growing at a rate of more than 30percent a year. True/False
T
1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. Answer:
T
10) Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment. Answer:
T
11) In the strategy of product differentiation, information systems are used to enable new products and services. Answer:
T
12) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. Answer:
T
12) The effect of the Internet has been to raise bargaining power over suppliers. Answer:
T
13) Decision-support systems use internal information as well as information from external sources. Answer:
T
13) In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. Answer:
T
14) In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer. Answer:
T
15) ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS. Answer:
T
15) The value chain model classifies all company activities as either primary or support. Answer:
T
16) The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits
T
18) Enterprise systems often include transactions with customers and vendors. Answer:
T
18) In network economics, the more people that use Microsoft Office software and related products, the greater its value. Answer:
T
19) Supply chain management systems are more externally oriented than enterprise systems. Answer:
T
2) From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. Answer:
T
3) One type of competitive advantage Amazon was able to implement in selling books over the Internet was that of being a new market entrant. Answer:
T
3) Tata Motors had to revise many of its manufacturing processes to support digital manufacturing. Answer:
T
4) A firm can be said to have competitive advantage when they have higher stock market valuations than their competitors. Answer:
T
5) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Answer:
T
6) Customers are one of the competitive forces that affect an organization's ability to compete. Answer:
T
9) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. Answer:
T
9) Mass customization is a form of mass production. Answer:
T
A business model describes how a company produce,delivers, and sells a product or service to creste wealth True/False
T
A firm that invests in efficient business processes is making an investment in organizational complementatry assets.
T
A substantial part of management responsibility is creative work driven by new knowledge and information
T
An IT infrastructure provides the platform on which the firm can build its information systems.
T
Computers are only part of an information system True/False
T
Developing a new product, fulfilling an order, or hiring a new employee are examples of business processes True/False
T
Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.
T
In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company True/False
T
