Educ240 - Lesson 9

How to make job-instruction traiing successful

- OJT should not be managed differenlty from other types of traning - integrated with other training - ownership must be maintained - proper trainers should be chosen - used as incentive for recruitment

Benefits mentoring

- accelerate career progress - transmit culture/values - pass on accumulated wisdom of seasoned leaders

two roles of mentor

- career support - psychosocial support

Issues with mentoring

- clarity of roles and expectations, - choice of mentors - matching mentors with protegee - train both mentor and protegee - structure mentoring relationship - ensure support from management - include benefit from mentors

Issues with coaching

- coach selected on ability, motivation, availability to match with employee - coaching should be part of a broader process - performance of coach should integrated into performance management for that individual

Benefits job rotation

- improved knowledge/skills - higher job satisfaction/salary - career advancement opportunities

What are on-the-job training methods

- job instruction training - performance aid - job rotation - apprenticeship - coaching - mentoring

On the job advantages

- lower cost - greater likelihood of application of training on the job

Why is on-the-job training the most misused?

- poorly structured - trainers have no training - potential transfer of undesirable habits

Stages of preparation for job instructional training

- put trainee at ease - guarantee learning - build interest/ personal advantage

Examples of performance aids

- signs/performance - troubleshooting aids - special tool or gauge - flash cards - posters/ checklists

Key elements of coaching

1) Agreed-upon plan/objectives 2) Work environment is training labroratory

4 steps of job instruction training

1- prep 2- instruction 3- performance 4- follow-up

Off the job disavantages

Can be much more costly than on-the-job training. Because training environment differs from workplace, there are challenges regarding transfer of training.

Off the job advantage

Can use wide variety of training methods. Can control training environment. Large numbers of trainees can be trained at once.

On the job disadvantages

Distractions in work environment during training. Potential for damage when training on actual equipment. Disruption of service or slowdown of production during training. Potential safety issues.

Classroom instruction typically makes up about half of an apprentice's training time.

FALSE

On-the-job training generally results in immediate increases in productivity, quality, and service.

FALSE

Job rotation is a complete training program of and within itself

FALSE it should be only one component of a training program and learning process and supplemented with classroom instruction and coaching and mentoring

Mentoring and coaching can be used interchangeably because they have the same goals.

FALSE; mentoring = career advancement

How does coaching impact individual

Improves working relationships, job attitudes, increases rate of advancement and salary increases

How does coaching affect organization

Increases in productivity, quality, customer service, retention; decreases in customer complaints, costs

Steps of coaching

Initial discussion, setting objectives Opportunities identified, long-term plan set Employee performs tasks, reports to coach Process fitted into employee's goals and organization's long-term strategies

Difference between coaching and mentoring

Mentoring is more focused on career development

Mentoring

Method in which senior member of an organization takes a personal interest in the career of a junior member.

What is the concept that refers to a training method in which a trainee receives instruction and training at his or her workstation from a supervisor or an experienced co-worker?

ON the job training

There are four steps to the design and delivery of on-the-job training:

Preparation Instruction Performance Follow-up

What are key elements in meeting needs of current/future industries?

Program enhancement/expansion

techniques of coaching

Special project assignment Job rotation Design method or schedule of representation Job redesign/restructuring Job enlargement Conference attendance, professional memberships, teaching/publishing, professional societies

role of industry in apprenticeship

Sponsors apprentices, pays for on-the-job training period, provides and pays costs of on-the-job training.

Graphic elements are important considerations in the design of visual performance aids.

TRUE

Job rotation is often used as a career-development program

TRUE

t/f Much of Canada's apprenticeship system remains out of date

TRUE

There are many approaches to On-the-Job Training including: on-the-spot lecture, viewed performance/feedback, following Nellie, and job-aid approach. What is another On-the-Job Training Approach?

The training step

Job rotation

Trainees are exposed to many jobs, functions, and areas within an organization in order to learn a variety of skills required for current and future jobs (or colleagues' jobs: cross-training)

Define on-the job training models

Trainees receive instruction and training in their work environment from a supervisor or experienced coworker.

define coaching method

a seasoned employee works closely with another employee to develop insight, motivate, build skills, and to provide support through feedback and reinforcement.

Describe apprenticeship programs within CAnada

apprenticeship system covers over 65 regulated occupations in four occupational sectors: construction, motive power, industrial, and service

What is the concept that refers to training employees to perform each other's jobs?

cross training

Define Mentor

experienced individual who provides coaching and counseling to a junior employee

role of federal gov in apprenticeship

facilitates interprovincial mobility, pays tuition for in-school training, provides income support during in-school period, provides tax credits to employers and apprentices

Some of the benefits of apprenticeship training include: effective recruitment strategy, two-way skills development, higher-quality work, increased productivity and improved safety. What is one more benefit of apprenticeship training?

improve company reputation

coaching is effective for the development of what skills?

interpersonal skills, communication skills, leadership skills, and self-management skills

How is apprenticeship different from other methods?

it is regulated through partnership between government (federal and provincial), labour, and industry

role of labor in apprenticeship

promotes programs and develops currculum

role of provincial gov in apprenticeship

regulates and administers programs, pays for school programs, promotes programs and develops curriculum, provides tax credits to employers and apprentices

Coaching and mentoring programs figure prominently among the methods used in workplace training, and apprenticeship training is more popular for certain trades training.

true