Educ240 - Lesson 9
How to make job-instruction traiing successful
- OJT should not be managed differenlty from other types of traning - integrated with other training - ownership must be maintained - proper trainers should be chosen - used as incentive for recruitment
Benefits mentoring
- accelerate career progress - transmit culture/values - pass on accumulated wisdom of seasoned leaders
two roles of mentor
- career support - psychosocial support
Issues with mentoring
- clarity of roles and expectations, - choice of mentors - matching mentors with protegee - train both mentor and protegee - structure mentoring relationship - ensure support from management - include benefit from mentors
Issues with coaching
- coach selected on ability, motivation, availability to match with employee - coaching should be part of a broader process - performance of coach should integrated into performance management for that individual
Benefits job rotation
- improved knowledge/skills - higher job satisfaction/salary - career advancement opportunities
What are on-the-job training methods
- job instruction training - performance aid - job rotation - apprenticeship - coaching - mentoring
On the job advantages
- lower cost - greater likelihood of application of training on the job
Why is on-the-job training the most misused?
- poorly structured - trainers have no training - potential transfer of undesirable habits
Stages of preparation for job instructional training
- put trainee at ease - guarantee learning - build interest/ personal advantage
Examples of performance aids
- signs/performance - troubleshooting aids - special tool or gauge - flash cards - posters/ checklists
Key elements of coaching
1) Agreed-upon plan/objectives 2) Work environment is training labroratory
4 steps of job instruction training
1- prep 2- instruction 3- performance 4- follow-up
Off the job disavantages
Can be much more costly than on-the-job training. Because training environment differs from workplace, there are challenges regarding transfer of training.
Off the job advantage
Can use wide variety of training methods. Can control training environment. Large numbers of trainees can be trained at once.
On the job disadvantages
Distractions in work environment during training. Potential for damage when training on actual equipment. Disruption of service or slowdown of production during training. Potential safety issues.
Classroom instruction typically makes up about half of an apprentice's training time.
FALSE
On-the-job training generally results in immediate increases in productivity, quality, and service.
FALSE
Job rotation is a complete training program of and within itself
FALSE it should be only one component of a training program and learning process and supplemented with classroom instruction and coaching and mentoring
Mentoring and coaching can be used interchangeably because they have the same goals.
FALSE; mentoring = career advancement
How does coaching impact individual
Improves working relationships, job attitudes, increases rate of advancement and salary increases
How does coaching affect organization
Increases in productivity, quality, customer service, retention; decreases in customer complaints, costs
Steps of coaching
Initial discussion, setting objectives Opportunities identified, long-term plan set Employee performs tasks, reports to coach Process fitted into employee's goals and organization's long-term strategies
Difference between coaching and mentoring
Mentoring is more focused on career development
Mentoring
Method in which senior member of an organization takes a personal interest in the career of a junior member.
What is the concept that refers to a training method in which a trainee receives instruction and training at his or her workstation from a supervisor or an experienced co-worker?
ON the job training
There are four steps to the design and delivery of on-the-job training:
Preparation Instruction Performance Follow-up
What are key elements in meeting needs of current/future industries?
Program enhancement/expansion
techniques of coaching
Special project assignment Job rotation Design method or schedule of representation Job redesign/restructuring Job enlargement Conference attendance, professional memberships, teaching/publishing, professional societies
role of industry in apprenticeship
Sponsors apprentices, pays for on-the-job training period, provides and pays costs of on-the-job training.
Graphic elements are important considerations in the design of visual performance aids.
TRUE
Job rotation is often used as a career-development program
TRUE
t/f Much of Canada's apprenticeship system remains out of date
TRUE
There are many approaches to On-the-Job Training including: on-the-spot lecture, viewed performance/feedback, following Nellie, and job-aid approach. What is another On-the-Job Training Approach?
The training step
Job rotation
Trainees are exposed to many jobs, functions, and areas within an organization in order to learn a variety of skills required for current and future jobs (or colleagues' jobs: cross-training)
Define on-the job training models
Trainees receive instruction and training in their work environment from a supervisor or experienced coworker.
define coaching method
a seasoned employee works closely with another employee to develop insight, motivate, build skills, and to provide support through feedback and reinforcement.
Describe apprenticeship programs within CAnada
apprenticeship system covers over 65 regulated occupations in four occupational sectors: construction, motive power, industrial, and service
What is the concept that refers to training employees to perform each other's jobs?
cross training
Define Mentor
experienced individual who provides coaching and counseling to a junior employee
role of federal gov in apprenticeship
facilitates interprovincial mobility, pays tuition for in-school training, provides income support during in-school period, provides tax credits to employers and apprentices
Some of the benefits of apprenticeship training include: effective recruitment strategy, two-way skills development, higher-quality work, increased productivity and improved safety. What is one more benefit of apprenticeship training?
improve company reputation
coaching is effective for the development of what skills?
interpersonal skills, communication skills, leadership skills, and self-management skills
How is apprenticeship different from other methods?
it is regulated through partnership between government (federal and provincial), labour, and industry
role of labor in apprenticeship
promotes programs and develops currculum
role of provincial gov in apprenticeship
regulates and administers programs, pays for school programs, promotes programs and develops curriculum, provides tax credits to employers and apprentices
Coaching and mentoring programs figure prominently among the methods used in workplace training, and apprenticeship training is more popular for certain trades training.
true