Exam 1 - Chapter 1, 2, and 3
A person is most likely to move into the excess zone when he is feeling secure and confident.
false
An emotive style is no more or less likely to be versatile than a directive style.
false
David is interviewing with Karen and notices that she often gestures when she speaks. In response, David mirrors Karen's tendency and also employs gesturing. Karen is likely to feel mocked by David.
false
Impersonal communication allows the person receiving the information to clarify vague or confusing information.
false
Lester listens intently, avoids the use of power at work, and makes thoughtful, deliberate decisions. He most likely has a directive communication style.
false
People make judgments about us and our communication styles based on our innermost thoughts and feelings and on our observable patterns of behavior.
false
People with directive communication styles are more likely to make good leaders.
false
Successful people in the business world tend to be higher on the sociability continuum.
false
Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.
false
The concept of communication style bias supports the theory that "opposites attract."
false
Using an informal e-mail address such as [email protected] is appropriate in the business setting because it seems unintimidating.
false
On average, people are more likely to have a supportive communication style than a directive communication style.
false
Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.
fasle
Effective communication involves the sender, receiver, message, and
feedback
Frederick Taylor's scientific management theory basically argued that
productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and time-wasting efforts involved.
An appropriate use of organizational e-mail would be to:
provide the duty roster for the upcoming month to a group of employees.
Over time, efforts to improve productivity in the workplace have
reflected a shift in values and concerns, from things to people. PreviousNext
Sociability can be defined as a tendency to
seek and enjoy social relationships.
Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore. He spots his boss near the grill and approaches to chat. In this situation, Mark should chat at a
social distance of 4 to 12 feet.
A major function of group membership is that it satisfies social needs.
True
Studies have shown that the primary reason people fail at their jobs is that
they lack desirable personal qualities and problem-solving skills.
With the popularity of all the types of cell phones, smart phones, and tablet devices, we can ignore many of the basics of communication etiquette.
False
The sender is 100 percent responsible for clear and effective communication.
Fasle
Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.
True
Mergers and downsizing have increased the value of having good interpersonal skills.
True
Rosa and Andrew are discussing a project over the phone. Rosa, as Andrew's boss, tells him she wants to "hit a home run" with it. Rosa means she wants a winner; Andrew thinks she means that she wants to drop the project and get as far away from it as possible. This misunderstanding is an example of the communication filter of
Semantics
Career success is often a reflection of the strength of one's interpersonal skills.
True
When verbal and nonverbal messages match,
it gives the impression that you can be trusted.
Versatility in communication styles is
necessary to create and maintain effective interpersonal relations with others.
The most communicative element of nonverbal communication is an individual's
eye contact.
Peter's workplace contains a gym and on-grounds day care service. The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing
the total person.
William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago. English is Javier's second language. What does the language difference represent that can make communication more complex?
Filter
Sanjay is low in sociability and low in dominance, giving him which communication style?
Reflective
Rana has been promoted to Director. Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her now due to which filter?
Role expectations
Nancy heard from Molly, a coworker, that Amy was going to become their new supervisor. Molly heard the news from John, a friend from another department. This is an example of which form of organizational communication?
The grapevine PreviousNext
Horizontal communication within an organization carries messages
among people on the same level of authority.
One of the fundamental concepts underlying communication styles theory is that
an individual's communication style tends to be stable throughout his/her life.
Critical listening involves a number of important skills, including
analyzing presented information.
Mei feels irritated when Linda's unbridled enthusiasm often leads her to lose sight of critical project details. Linda feels frustrated when Mei often analyzes so many details that it slows down the decision-making process. The discord between Mei and Linda is explained by
communication style bias.
One of the most effective ways to improve organizational communication is to
create a nonthreatening climate to encourage upward communication.
The first step in coping with communication style bias is to
develop awareness of your own communication style.
Alicia easily engages with others, emphatically expresses her opinions, and frequently uses gestures and facial expressions when communicating. Alicia's communication style is probably
emotive.
The directive communication style is characterized by
frankness, assertiveness, and determination.
The study of human relations broadly analyzes
human behavior, prevention strategies, resolution of behavioral problems, and self-development.
Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays. Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board. This is an example of
impersonal communication
Enterprise social networks:
improve collaboration on projects across organizational departments.
Organizations that address conditions in employees' personal lives and offer programs in total personal development discover
increased worker commitment and efficiency.
Joshua got a promotion but the job involves moving to Brazil. He can be more successful if he:
increases his cultural intelligence.
You should remember that your communication style
is how you prefer to communicate.
Nancy is passive, cooperative, and hesitant to make demands. In terms of communication style, Nancy would be
low in dominance.
The Hawthorne studies contributed to the development of interpersonal relations through the discovery
of the informal organization network that exists among workers.
One reason that the importance of interpersonal relations in business is increasing is
organizations' increasing customer service orientation.
Christine is a manager at a consumer electronics retailer. She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection. They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by
supervisory-management personnel.
From an interpersonal relations perspective, major forces that influence work behavior include
the organizational culture, supervisory-management personnel, and group cohesiveness.
The Industrial Revolution had a profound effect on
the role of the worker.
Amy informs her employees that they can offer any constructive criticism regarding her leadership style by placing anonymous notes in her mailbox. This is an example of
upward communication.
John (VP of finance), Evie (manager of accounting), and Rebecca (a staff accountant) are discussing an upcoming audit. In terms of organizational communication, this is an example of
vertical communication.
Managers are more effective if they are higher on the dominance continuum than on the sociability continuum.
False
The family has little influence on individuals' behavior at work.
False
Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage
-their relationship with themselves. -their one-to-one relationships. -their group member relationships.
Employees rather than organizations benefit from a commitment to total person development.
False
Because it saves money and time, facilitates globalization, and accommodates the virtual office, _____ communication has become increasingly prevalent in the business world.
digital
Barbara wants to be a more empathic listener. To do that, she needs to
practice patience and be nonjudgmental when listening.
Benefits of active listening can include stronger relationships, more and new information, and fewer misunderstandings.
true
Effective use of social media requires us to be better spellers, write our ideas clearly, and continue to use communication etiquette.
true
Every organization has its own distinct organizational culture that makes it unique.
true
Facebook, Twitter, and LinkedIn combine personal interaction and technology.
true
Impersonal communication is the one-way transmission of facts, instruction, and the like.
true
It is possible to strengthen one's ability in a particular communication style in order to get along better with others.
true
Leslie projects a serious attitude, expresses strong opinions, and sometimes projects an air of indifference. Leslie most likely has a directive communication style.
true
Low organizational trust can result in low productivity, poor communication, and slow decision making.
true
Managers relying too much on the strengths of their communication style can create problems in their relationships with others.
true
Managing healthy, effective interpersonal relationships requires that we also manage the relationship with ourselves.
true
Many employees need training to become a team member.
true
Organizational culture is the collection of shared beliefs, values, rituals, stories, and myths that foster a feeling of community among organizational members.
true
Personality is based on the thoughts, feelings, and actions that characterize someone, whereas communication style is just one dimension of personality based on observable behaviors.
true
Trust is a building block of all successful relationships with coworkers, customers, family members, and friends.
true
When trying to improve relations with someone who has a supportive communication style, you should show a sincere interest in the person.
true
When the degree of _____ in a company is low, the flow of information declines as a result.
trust
Barry is leaving a voice mail message for a vendor. Which of this statements would not be considered necessary to avoid phone tag?
"Your firm is the only vendor who can supply the item we need in the color we want."
