Exam 1 - Chapter 1, 2, and 3

A person is most likely to move into the excess zone when he is feeling secure and confident.

false

An emotive style is no more or less likely to be versatile than a directive style.

false

David is interviewing with Karen and notices that she often gestures when she speaks. In response, David mirrors Karen's tendency and also employs gesturing. Karen is likely to feel mocked by David.

false

Impersonal communication allows the person receiving the information to clarify vague or confusing information.

false

Lester listens intently, avoids the use of power at work, and makes thoughtful, deliberate decisions. He most likely has a directive communication style.

false

People make judgments about us and our communication styles based on our innermost thoughts and feelings and on our observable patterns of behavior.

false

People with directive communication styles are more likely to make good leaders.

false

Successful people in the business world tend to be higher on the sociability continuum.

false

Terms like added value or job satisfaction are examples of clear, concise language, not subject to semantics.

false

The concept of communication style bias supports the theory that "opposites attract."

false

Using an informal e-mail address such as [email protected] is appropriate in the business setting because it seems unintimidating.

false

​On average, people are more likely to have a supportive communication style than a directive communication style.

false

Gestures are a transnational means of communicating, in that they have the same or universal meaning across cultures.

fasle

Effective communication involves the sender, receiver, message, and​

feedback

Frederick Taylor's scientific management theory basically argued that​

​productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and time-wasting efforts involved.

An appropriate use of organizational e-mail would be to:​

​provide the duty roster for the upcoming month to a group of employees.

Over time, efforts to improve productivity in the workplace have​

​reflected a shift in values and concerns, from things to people. PreviousNext

Sociability can be defined as a tendency to​

​seek and enjoy social relationships.

Mark has arrived at the company picnic and is looking forward to mingling with his colleagues on the relaxing beach shore. He spots his boss near the grill and approaches to chat. In this situation, Mark should chat at a​

​social distance of 4 to 12 feet.

A major function of group membership is that it satisfies social needs.

True

Studies have shown that the primary reason people fail at their jobs is that​

​they lack desirable personal qualities and problem-solving skills.

​With the popularity of all the types of cell phones, smart phones, and tablet devices, we can ignore many of the basics of communication etiquette.

False

The sender is 100 percent responsible for clear and effective communication.

Fasle

Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks.

True

Mergers and downsizing have increased the value of having good interpersonal skills.

True

Rosa and Andrew are discussing a project over the phone. Rosa, as Andrew's boss, tells him she wants to "hit a home run" with it. Rosa means she wants a winner; Andrew thinks she means that she wants to drop the project and get as far away from it as possible. This misunderstanding is an example of the communication filter of​

Semantics

​Career success is often a reflection of the strength of one's interpersonal skills.

True

When verbal and nonverbal messages match,​

it gives the impression that you can be trusted.

Versatility in communication styles is

necessary to create and maintain effective interpersonal relations with others.

The most communicative element of nonverbal communication is an individual's​

​eye contact.

Peter's workplace contains a gym and on-grounds day care service. The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing​

​the total person.

William, VP of Operations, is talking via telephone with Javier, GM of the Mexico City plant, about an agreement William thought had been made several weeks ago. English is Javier's second language. What does the language difference represent that can make communication more complex?​

​Filter

​Sanjay is low in sociability and low in dominance, giving him which communication style?

​Reflective

Rana has been promoted to Director. Many of her colleagues that worked with her when she was an assistant director may encounter challenges in working with her now due to which filter?​

​Role expectations

Nancy heard from Molly, a coworker, that Amy was going to become their new supervisor. Molly heard the news from John, a friend from another department. This is an example of which form of organizational communication?​

​The grapevine PreviousNext

Horizontal communication within an organization carries messages​

​among people on the same level of authority.

​One of the fundamental concepts underlying communication styles theory is that

​an individual's communication style tends to be stable throughout his/her life.

Critical listening involves a number of important skills, including​

​analyzing presented information.

​Mei feels irritated when Linda's unbridled enthusiasm often leads her to lose sight of critical project details. Linda feels frustrated when Mei often analyzes so many details that it slows down the decision-making process. The discord between Mei and Linda is explained by

​communication style bias.

One of the most effective ways to improve organizational communication is to​

​create a nonthreatening climate to encourage upward communication.

The first step in coping with communication style bias is to​

​develop awareness of your own communication style.

Alicia easily engages with others, emphatically expresses her opinions, and frequently uses gestures and facial expressions when communicating. Alicia's communication style is probably​

​emotive.

​The directive communication style is characterized by

​frankness, assertiveness, and determination.

The study of human relations broadly analyzes​

​human behavior, prevention strategies, resolution of behavioral problems, and self-development.

Melinda, human resources director at Exceed, has noticed lately that several employees have been dressing inappropriately on Fridays. Melinda decides to revise the company's casual Friday policy and communicate it to employees by posting it on the company's e-bulletin board. This is an example of​

​impersonal communication

Enterprise social networks:​

​improve collaboration on projects across organizational departments.

Organizations that address conditions in employees' personal lives and offer programs in total personal development discover

​increased worker commitment and efficiency.

Joshua got a promotion but the job involves moving to Brazil. He can be more successful if he:​

​increases his cultural intelligence.

​You should remember that your communication style

​is how you prefer to communicate.

​Nancy is passive, cooperative, and hesitant to make demands. In terms of communication style, Nancy would be

​low in dominance.

The Hawthorne studies contributed to the development of interpersonal relations through the discovery​

​of the informal organization network that exists among workers.

One reason that the importance of interpersonal relations in business is increasing is​

​organizations' increasing customer service orientation.

Christine is a manager at a consumer electronics retailer. She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection. They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by​

​supervisory-management personnel.

From an interpersonal relations perspective, major forces that influence work behavior include​

​the organizational culture, supervisory-management personnel, and group cohesiveness.

The Industrial Revolution had a profound effect on​

​the role of the worker.

Amy informs her employees that they can offer any constructive criticism regarding her leadership style by placing anonymous notes in her mailbox. This is an example of​

​upward communication.

John (VP of finance), Evie (manager of accounting), and Rebecca (a staff accountant) are discussing an upcoming audit. In terms of organizational communication, this is an example of​

​vertical communication.

Managers are more effective if they are higher on the dominance continuum than on the sociability continuum.

False

The family has little influence on individuals' behavior at work.

False

Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage​

-their relationship with themselves. ​-their one-to-one relationships. ​-their group member relationships.

Employees rather than organizations benefit from a commitment to total person development.

False

Because it saves money and time, facilitates globalization, and accommodates the virtual office, _____ communication has become increasingly prevalent in the business world.​

digital

Barbara wants to be a more empathic listener. To do that, she needs to​

practice patience and be nonjudgmental when listening.

Benefits of active listening can include stronger relationships, more and new information, and fewer misunderstandings.

true

Effective use of social media requires us to be better spellers, write our ideas clearly, and continue to use communication etiquette.

true

Every organization has its own distinct organizational culture that makes it unique.

true

Facebook, Twitter, and LinkedIn combine personal interaction and technology.

true

Impersonal communication is the one-way transmission of facts, instruction, and the like.

true

It is possible to strengthen one's ability in a particular communication style in order to get along better with others.

true

Leslie projects a serious attitude, expresses strong opinions, and sometimes projects an air of indifference. Leslie most likely has a directive communication style.

true

Low organizational trust can result in low productivity, poor communication, and slow decision making.

true

Managers relying too much on the strengths of their communication style can create problems in their relationships with others.

true

Managing healthy, effective interpersonal relationships requires that we also manage the relationship with ourselves.

true

Many employees need training to become a team member.

true

Organizational culture is the collection of shared beliefs, values, rituals, stories, and myths that foster a feeling of community among organizational members.

true

Personality is based on the thoughts, feelings, and actions that characterize someone, whereas communication style is just one dimension of personality based on observable behaviors.

true

Trust is a building block of all successful relationships with coworkers, customers, family members, and friends.

true

When trying to improve relations with someone who has a supportive communication style, you should show a sincere interest in the person.

true

When the degree of _____ in a company is low, the flow of information declines as a result.​

trust

​Barry is leaving a voice mail message for a vendor. Which of this statements would not be considered necessary to avoid phone tag?

​"Your firm is the only vendor who can supply the item we need in the color we want."