EXAM 3 Intro to supply chain

A person or company who transports freight for a fee, and can be hired by anyone to transport goods, is known as a? Private Carrier Contract Carrier Exempt Carrier Common Carrier

Common Carrier

which one of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play? Entertainment Edutainment Franchising Entertaining

Edutainment

which of the following statements is true? FTL is used for short distances LTL is generall faster deluvery method than FTL FTL is used when you have enough volume to fill a truck or you don't want any other company's goods on the truck with your product LTL is less costly per unit than FTL

FTL is used when you have enough volume to fill a truck or you don't want any other company's goods on the truck with your product

Which one of the following is NOT a transportation pricing consideration? (waiting times, service quality, facilitating goods, distribution channels) Waiting Times Service Quality Facilitating Goods Distribution Channels

Facilitating Goods

which one of the following is NOT a Global Location Decision factor? Franchising quality of life issues business clusters labor issues

Franchising

which one of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play? Cost of Service Value of Service Terms of Sale Implicit Service

Implicit Service

a customer joins the queue at a typical fast food restaurant where there are several order takers ready to take food orders supported by a kitchen staff preparing the food orders.what type of queing system is being used? Multiple Channel, Multiple Phase, Multiple Servers acting in Parallel Multiple Channel, SIngle Phase, Single Server Single Channel, Multiple phase, Multiple Servers acting in Series Single Channel, SIngle Phase, Single Server

Multiple Channel, Multiple Phase, Multiple Servers acting in Parallel

Your company's marketing efforts allow customers to "opt-out" of receiving email advertisements. This is referred to as? Event based Marketing Customer Appreciation Marketing Target Marketing Permission Marketing

Permission Marketing

Which mode of transportation has the most capability (i.ie. can handle the most different kinds of freight in terms of volume, variety, and weight? ) Truck Rail AIr Pipeline Water

Rail

reverse logistics involves the process of moving a product from the point of customer receipt back to the point of origin. which one of the following is NOT one of the five R's of Reverse Logistics? Recycling Repairs Recalls Reconciliation

Reconciliation

which one of the following is NOT one of the Five Dimensions of Service Quality? Assurance Tangibles Responsiveness Serviceability Empathy

Serviceability

which of the following BEST describes the services provided by third-party logistics 3PL companies? The bundle transportation volumes to leverage negotiations They handle your ocean freight They negotiate with overseas suppliers for movement of good in that country They warehouse and distribute your products and potentially perform some value add processes They negotiate prices and terms with your suppliers for the parts that you use in your products and then ship them to you

They warehouse and distribute your products and potentially perform some value add processes

which one of the following is NOT an acitivity typically performed by a company's call center? providing input to forecast future demand increasing customer satisfaction levels determining inventory levels of critical products determining average resolution time

determining inventory levels of critical products

which one of the following would NOT be considered an acceptable strategy for managing capacity when the available service capacity exceeds demand? do training or cross-training hire more people to provide the service shift demand from peak demand periods into non-peak periods do other jobs (find other uses for available capacity)

hire more people to provide the service

Which one of these is NOT a Quality of Life issue used to help make global location decisions? economy culture infrastructure (buldings, roads, utilities, telecommunications, instituations, etc.), mobility (the ability to easily move around in a country, cityb, community, etc.)

infrastructure (buldings, roads, utilities, telecommunications, instituations, etc.),

the goals and benefits of a good Customer Relationship Management program include all of the following EXCEPT? increased customer satisfaction lower inventory levels increase sales effectiveness growth of the customer base through referrals automation of repetitive tasks

lower inventory levels

Sales Force Automation (SFA) tools are used for documenting field activities , communications with the home office, and retrieving sales history in the field. which of the following is NOT one of those tools? lead management knowledge management queuing system management sales territory management

queuing system management

when an international shipment reaches the U.S. , the Importer of Record must file entry documents at the port of entry, and the goods are legally entered into U.S. Commerce until all of the following criteria are met, EXCEPT? the estimated tariffs or duties have been paid, the Shippers Export Declaration (SED) has been submitted to CBP delivery to the shipping destination has been authorized by CBP following submission and review of required documentation the shipment has arrived within the port of entry

the Shippers Export Declaration (SED) has been submitted to CBP

which of the following statements describing how supply chain management in the service industry differs from supply chain management in the manufacturing industry is NOT correct? there is a lower ratio of labor to materials in the service industry quality is assessed differently in the service industry customers are much more directly involved in the service industry services are generally not tangible

there is a lower ratio of labor to materials in the service industry

Considering everything discussed in class about Transportation, which statement BEST describes what Transportation Management involves? Managing the cameras that ship your products materials to and from your supplies and customers Deciding how to ship your products Trade off decisions between cost & timing of delivery, decisions about how to ship and negotiations regarding bright rates, terms and conditions Determining the cheapest way to deliver your good to your customer

Trade off decisions between cost & timing of delivery, decisions about how to ship and negotiations regarding bright rates, terms and conditions