Final 1
All of the following examples of flexible working arrangements EXCEPT
401 (k) plans
.... listening is the basis for effective communication
Active
Outside the United States, from which country do international unions draw most of their members?
Canada
How should a businessperson deal with a conflict of interest
Disclose it or avoid it
For years, China had an absolute advantage in the production of
Silk
Fiscal policy
can be used to increase economic activity
A union's ultimate tactic is a...
strike
All of the following are key challenges facing business in the new country EXCEPT
the surplus of college graduates
Which of the following is an example of on-the-job training?
Apprentice programs
Which of the following countries would be considered a high-contrast culture?
Argentinia
Which leadership style would allow sales personnel to participate in setting sales quotas?
Democratic
The sum of all goods and services produced within a notion's boundaries each year is the...
Gross Domestic Product
The U.S. textile industry faces stiff competition from some Pacific Rim countries where low labor costs allow some textils to be priced lower than those made in the U.S. What action could the U.S. government take to raise the price of the imports to the level of American-made textiles?
Impose a protective tariff
Outside auditors are examining your company's financial records. You know there may be an error and will tell about it, but only if they ask. They don't ask. In this scenario, your... could be questioned.
Integrity
Through the ..., the Group of Eight economic powers ( U.S., Britain, France, Germany, Japan, Italy. etc.) agreed to offer full debt relief to African countries that are working toward government reforms on behalf of education and welfare.
International Monetary Fund
.... is the act of directing or inspiring others to perform activities designed to achieve organizational objectives
Leadership
Who must approve the person selected as an arbitrator?
Management and labor
Which of the following is an overall objective of the human resource management department?
Maximizing employee effectiveness in the organization
Generally, which type of manager needs vision the most?
Members of top management
Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans?
Middle management
A need produces...,which leads to...?
Motivation, goal-directed behavior
During which stage of a team development does agreement about the role of the team leader and other participants occur?
Norming stage
... planning involves choosing specific work targets and assigning employees and teams to carry out plans.
Operational
The Central America-Dominican Republic Free Trade Agreement (CAFTA-DR), enables free trade among the United States and all of the following countries EXCEPT...
Panama
According to Maslow, which of the following would satisfy esteem needs?
Performance recognition awards
According to Maslow, an individual's first priority is given to which level of need?
Physiological
Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward?
Planning
Lynn Brewer, the primary "whistle-blower" at Enron who brought attention to the company's unethical behavior, had moved beyond self-interest and company duty to which stage of individual ethics?
Postconventional
Katsuko decides not to take office supplies home because she fears she'll be fired if shes caught since it's against company rules. Which stage of ethical development is Katsuko in?
Preconventional
During the forming stage, what is the role of the team leader
Provide time for mebeers to become acquainted
What is the first step a company should do when responding to a crisis?
Respond quickly with a prepared statement
All of the following are considered to be hard currencies EXCEPT the ...
Russian ruble
All of the following statements concerning team size are correct EXCEPT...
Small teams make the most demands on team leaders
Microsoft and Home Depot have turned hundreds of their employees into millionaires by offering... as a company benefit.
Stock options
Which stage of team development is marked by conflicts over the team's mission and the roles of team members?
Storming stage
... planning is the most general and far-reaching type of planning.
Strategic
As someone move up the managerial hierarchy, which skills relatively less important?
Technical skills
Which theory of management tries to blend thee best of American and Japanese management practices ?
Theory Z
What is considered to be the biggest problem with email as a form of business communication?
Too much email
... is a perception of marketplace needs and the methods an organization can use to satisfy them.
Vision
Team conflict is formally defined as...
antagonistic interaction in which one party attempts to thwart the intentions or goals of another
Decisions of the Word Trade Organization are
binding
Gain sharing is an employee benefit that provides...
bonuses based on surpassing performance goals
The communication carrier is the...
channel
All of the following require non-programmed decisions EXCEPT...
common, relatively simple problems
All of the following are core responsibilities of human resource managers EXCEPT
company budget forcasts
A team consists of a group of people with ... skills and... are responsible and accountable for accomplishing team objectives.
complementary; all teams members
Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT...
corporate outsourcing
Team diversity is often established in a ...team, by bringing together the expertise of members from various functions in the organization.
cross-functional
All of the following are social and cultural barriers EXCEPT
currency
An increase in consumers' incomes cause the...
demand curve to shift to the right
The process of dividing work activities into units is known as ...
departmentalization
Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increases sales. All of the following are threats to the success of his company EXCEPT...
economies of scale
With the fear of Mad Cow disease, certain countries have imposed a total ban on imported beef, creating a(n)
embargo
Giving employees responsibility and authority to make decisions about their work is called...
empowerment
Job ... involves redesigning work assignments to give employees more authority to plan their activities and decide how work is to be accomplished.
enrichment
Tarek, a former middle manager from Alexander Manufacturing, owns and operates a Subway franchise. Tarek is demonstrating...
entrepreneurship
The Fair Labor Standards Act...
established the federal minimum wage
According to Maslow, the desire to receive attention and recognition fro, others is a(n)....need
esteem
The human resources of a firm refer to...
everyone who works for the business
Many people rationalize unethical acts because they...
feel pressured on their jobs to meet performance goals
During the performing stage, team members
focus on solving problems
Vision should be... and...
focused; flexible
The four types of unemployment are...
frictional cyclical structural seasonal
When a company specifies a standardized, worldwide product and marketing strategy it is following a(n)
global strategy
Feedback ...
helps determine whether a message was correctly interpreted
In a traditional performance review, an employee's review is conducted by...
his or her supervisor
The function of attracting, developing, and retaining enough qualifies employees to perform the activities necessary to accomplish organizational objectives is part of...
human resource management
The first step in decision-making process is to...
identify the problem
All of the following are example of nonverbal communication EXCEPT...
informal speech
Team norms are... and... standards of behavior.
informal; unwritten
Collective bargaining encompasses all of the following issues EXCEPT
investor relations
Democratic leaders
involve their subordinates in making decisions
A public-sector not-for-profit organization would include which of the following?
labor union
Nonviolent picketing is...
legally protected free speech
Autocratic leaders...
make decisions on their own, often without consulting others
Tactical planning is primarily the responsibility of...
middle managers
Which of the following is not a source of government funds to cover the annual budget?
monetary policy
The National Labor Relations Act of 1935 (Wagner Act) requires employers to ...
negotiate with elected representatives of their employees
Management is the process of achieving ... through people and other resources.
organizational objectives
In colonial society, real economic and political power was center in...
rural areas
Conceptual skills are ...
skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives
The line organizational is best suited for a...
small accounting firm
Stock option plans have all of the following EXCEPT...
stock options are provided as a retirement benefit
A balanced budget will occur when
taxes, fees, and borrowings are equal to government spending for the year
In accounting terms, profits are...
the difference between revenues and expenses
A complaint that management is violating a provision of a union contract often results in...
the filing of grievance
All of the following are examples of formal communication EXCEPT
the grapevine
The line of organization is...
the oldest and simplest form of structure
The basic components of goal-setting theory include all of the following EXCEPT
time management
Monetary policy...
uses interest rate variations and availability of funds to influence the nation's economy.
The North American Free Trade Agreement (NAFTA) can be expected to
vastly increase trade among the member nations
The European Union (EU)
wants to promote European citizenship as a complement to national citizenship
Most companies base their compensation policies on all of the following factors EXCEPT...
worker's previous slavery