Final 1

All of the following examples of flexible working arrangements EXCEPT

401 (k) plans

.... listening is the basis for effective communication

Active

Outside the United States, from which country do international unions draw most of their members?

Canada

How should a businessperson deal with a conflict of interest

Disclose it or avoid it

For years, China had an absolute advantage in the production of

Silk

Fiscal policy

can be used to increase economic activity

A union's ultimate tactic is a...

strike

All of the following are key challenges facing business in the new country EXCEPT

the surplus of college graduates

Which of the following is an example of on-the-job training?

Apprentice programs

Which of the following countries would be considered a high-contrast culture?

Argentinia

Which leadership style would allow sales personnel to participate in setting sales quotas?

Democratic

The sum of all goods and services produced within a notion's boundaries each year is the...

Gross Domestic Product

The U.S. textile industry faces stiff competition from some Pacific Rim countries where low labor costs allow some textils to be priced lower than those made in the U.S. What action could the U.S. government take to raise the price of the imports to the level of American-made textiles?

Impose a protective tariff

Outside auditors are examining your company's financial records. You know there may be an error and will tell about it, but only if they ask. They don't ask. In this scenario, your... could be questioned.

Integrity

Through the ..., the Group of Eight economic powers ( U.S., Britain, France, Germany, Japan, Italy. etc.) agreed to offer full debt relief to African countries that are working toward government reforms on behalf of education and welfare.

International Monetary Fund

.... is the act of directing or inspiring others to perform activities designed to achieve organizational objectives

Leadership

Who must approve the person selected as an arbitrator?

Management and labor

Which of the following is an overall objective of the human resource management department?

Maximizing employee effectiveness in the organization

Generally, which type of manager needs vision the most?

Members of top management

Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans?

Middle management

A need produces...,which leads to...?

Motivation, goal-directed behavior

During which stage of a team development does agreement about the role of the team leader and other participants occur?

Norming stage

... planning involves choosing specific work targets and assigning employees and teams to carry out plans.

Operational

The Central America-Dominican Republic Free Trade Agreement (CAFTA-DR), enables free trade among the United States and all of the following countries EXCEPT...

Panama

According to Maslow, which of the following would satisfy esteem needs?

Performance recognition awards

According to Maslow, an individual's first priority is given to which level of need?

Physiological

Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward?

Planning

Lynn Brewer, the primary "whistle-blower" at Enron who brought attention to the company's unethical behavior, had moved beyond self-interest and company duty to which stage of individual ethics?

Postconventional

Katsuko decides not to take office supplies home because she fears she'll be fired if shes caught since it's against company rules. Which stage of ethical development is Katsuko in?

Preconventional

During the forming stage, what is the role of the team leader

Provide time for mebeers to become acquainted

What is the first step a company should do when responding to a crisis?

Respond quickly with a prepared statement

All of the following are considered to be hard currencies EXCEPT the ...

Russian ruble

All of the following statements concerning team size are correct EXCEPT...

Small teams make the most demands on team leaders

Microsoft and Home Depot have turned hundreds of their employees into millionaires by offering... as a company benefit.

Stock options

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

Storming stage

... planning is the most general and far-reaching type of planning.

Strategic

As someone move up the managerial hierarchy, which skills relatively less important?

Technical skills

Which theory of management tries to blend thee best of American and Japanese management practices ?

Theory Z

What is considered to be the biggest problem with email as a form of business communication?

Too much email

... is a perception of marketplace needs and the methods an organization can use to satisfy them.

Vision

Team conflict is formally defined as...

antagonistic interaction in which one party attempts to thwart the intentions or goals of another

Decisions of the Word Trade Organization are

binding

Gain sharing is an employee benefit that provides...

bonuses based on surpassing performance goals

The communication carrier is the...

channel

All of the following require non-programmed decisions EXCEPT...

common, relatively simple problems

All of the following are core responsibilities of human resource managers EXCEPT

company budget forcasts

A team consists of a group of people with ... skills and... are responsible and accountable for accomplishing team objectives.

complementary; all teams members

Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT...

corporate outsourcing

Team diversity is often established in a ...team, by bringing together the expertise of members from various functions in the organization.

cross-functional

All of the following are social and cultural barriers EXCEPT

currency

An increase in consumers' incomes cause the...

demand curve to shift to the right

The process of dividing work activities into units is known as ...

departmentalization

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increases sales. All of the following are threats to the success of his company EXCEPT...

economies of scale

With the fear of Mad Cow disease, certain countries have imposed a total ban on imported beef, creating a(n)

embargo

Giving employees responsibility and authority to make decisions about their work is called...

empowerment

Job ... involves redesigning work assignments to give employees more authority to plan their activities and decide how work is to be accomplished.

enrichment

Tarek, a former middle manager from Alexander Manufacturing, owns and operates a Subway franchise. Tarek is demonstrating...

entrepreneurship

The Fair Labor Standards Act...

established the federal minimum wage

According to Maslow, the desire to receive attention and recognition fro, others is a(n)....need

esteem

The human resources of a firm refer to...

everyone who works for the business

Many people rationalize unethical acts because they...

feel pressured on their jobs to meet performance goals

During the performing stage, team members

focus on solving problems

Vision should be... and...

focused; flexible

The four types of unemployment are...

frictional cyclical structural seasonal

When a company specifies a standardized, worldwide product and marketing strategy it is following a(n)

global strategy

Feedback ...

helps determine whether a message was correctly interpreted

In a traditional performance review, an employee's review is conducted by...

his or her supervisor

The function of attracting, developing, and retaining enough qualifies employees to perform the activities necessary to accomplish organizational objectives is part of...

human resource management

The first step in decision-making process is to...

identify the problem

All of the following are example of nonverbal communication EXCEPT...

informal speech

Team norms are... and... standards of behavior.

informal; unwritten

Collective bargaining encompasses all of the following issues EXCEPT

investor relations

Democratic leaders

involve their subordinates in making decisions

A public-sector not-for-profit organization would include which of the following?

labor union

Nonviolent picketing is...

legally protected free speech

Autocratic leaders...

make decisions on their own, often without consulting others

Tactical planning is primarily the responsibility of...

middle managers

Which of the following is not a source of government funds to cover the annual budget?

monetary policy

The National Labor Relations Act of 1935 (Wagner Act) requires employers to ...

negotiate with elected representatives of their employees

Management is the process of achieving ... through people and other resources.

organizational objectives

In colonial society, real economic and political power was center in...

rural areas

Conceptual skills are ...

skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives

The line organizational is best suited for a...

small accounting firm

Stock option plans have all of the following EXCEPT...

stock options are provided as a retirement benefit

A balanced budget will occur when

taxes, fees, and borrowings are equal to government spending for the year

In accounting terms, profits are...

the difference between revenues and expenses

A complaint that management is violating a provision of a union contract often results in...

the filing of grievance

All of the following are examples of formal communication EXCEPT

the grapevine

The line of organization is...

the oldest and simplest form of structure

The basic components of goal-setting theory include all of the following EXCEPT

time management

Monetary policy...

uses interest rate variations and availability of funds to influence the nation's economy.

The North American Free Trade Agreement (NAFTA) can be expected to

vastly increase trade among the member nations

The European Union (EU)

wants to promote European citizenship as a complement to national citizenship

Most companies base their compensation policies on all of the following factors EXCEPT...

worker's previous slavery