Final Review Day

The metal used in the shell of a 20 gauge steel casket would be

1/20 inch thick.

In a traditional selection room with full sized caskets the recommended numbers would be a minimum of ___ and maximum of ___.

12-30

Which casket is ferrous?

18 gauge Steel

Application for Veteran's burial allowance

21-530

It has been suggested that a casket bottom should be between ___ - ___ inches above the floor to produce the ideal viewing height.

26-30

If a manufacturer's standard metal casket is 23 inches wide, what would the width of a XXX casket be?

29 inches

The recommenced square footage per full size casket is

40-60 sq. ft

In what increments do infant caskets increase in length?

6

Infant and children caskets typically increase by increments of how many inches?

6

Application for flag

90-2008

Douglas McGregor is to "Theory X and Theory Y" as _______ is to "The Hierarchy of Needs."

Abraham Maslow

This part of the casket handle attaches the bar to the lug. Correct Answer

Arm

Which part of a casket will a casket bearer grab and hold when carrying a casket?

Bar

A headstone with a slightly slanting top.

Bevel Top Marker

A secure stand constructed for the placement of a casket for viewing and services, but sometimes a means of merchandise display.

Bier

The part of the casket shell that has the top body molding, body panel, base molding, and casket bottom.

Body

How are bronze and copper caskets measured?

By ounces per square foot

Having full size caskets on the floor can be both expensive and take up space. Presenting merchandise in this manner may save money on inventory and printing cost.

Catalog

"Let the buyer beware," the buyer is responsible for making sure the goods are of acceptable quality.

Caveat Emptor

Illumination directly shining on an object.

Direct Lighting

Metal formed from iron.

Ferrous

Taking the wholesale cost of a casket and multiplying it by 2.5 would be what type of price markup?

Fixed Multiple

Price determination method wherby the wholesale cost is multiplied by a constant factor.

Fixed Multiple Markup

What type of memorial marker lies flat to the ground?

Flush

Method of pricing in which charges are broken down into many major component parts.

Functional Pricing

This can provide a comfortable and stable place for a family member to rest, regroup, and divert the attention away from the powerful image of being surrounded by caskets in the selection room.

Furniture Grouping

Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. Also considered the keystone to the FTC Funeral Rule.

General Price List

What is the strip of metal, plastic or cloth that is attached to the inside of the casket panel, covering the area which the roll is anchored?

Gimp

Softwood are considered coniferous, trees that are cone bearing with needles or scale-like foliage, and are?

Gymnosperm

This method of closure is considered airtight, impervious to external influences and is typically sealed by soldering or fusion.

Hermetically Sealed

A specialist who recruits , interviews, hires and trains new employees and is well versed in the law is typically involved in.

Human Resource Manager

The illumination resulting from the glowing of a heated filament.

Incandescent Lighting

The method of selling merchandise whereby the funeral director does not remain in the selection room during the selection process.

Indirect

With what type of selection procedure does the funeral director leave the selection room while the family looks around?

Indirect

The process of bonding superimposed layers of different materials.

Laminates

Caveat venditor

Latin for "let the seller beware." The commercial principle that the seller is reasonable for the product and discourages selling goods of unreasonable quality.

Which act regulates warranties on consumer products that do not perform as expected after purchase?

Magnuson-Moss Warranty Act

It is best practice to have the room with all the merchandise offerings where?

Main floor

Where is the preferred location of the selection room in the funeral home?

Main level

A process involving the collection and appraisal of market demographics such as mean or median age, income and primary economic base is called what?

Market Analysis

A study that is used by a business to determine where the potential customers are located is

Market Survey

Which casket is a softwood? Cherry, Oak, Pine, Poplar

Pine

What is an advantage of bi-unit pricing method?

Places realistic value on the casket

What is a disadvantage of itemized pricing?

Possible elimination of certain items of service resulting in loss of overhead recovery

A method used by management to establish the selling price for services and merchandise.

Price Determination

If cremation rates in a particular area is increasing, a funeral home may want to consider adjusting what?

Product mix

"S" shaped molding that is a pertinent part of the casket cap.

Rim (Ogee)

Part of the caskets interior, which lines the rim and surrounds the cap panel.

Roll

Statement of Death by the Funeral Director

SSA-721

Application for lump sum death payment

SSA-8

Which of the following is a source of expense in the funeral business? Salaries Non-formula service Formula services Livery charges

Salaries

_____________ is important to consider when selecting what merchandise a funeral home should continue to offer.

Sales Frequency

Which part of a cemetery is larger? Block, Lot, Section, Space

Section

From largest to smallest, what is the correct order in a cemetery.

Section, Block, Lot, Grave

This type of wood comes from gymnosperm trees and are coniferous, cone bearing and usually lighter than most woods.

Softwood

Purpose of vaults include:

Supporting the weight of the earth & Limiting intrusion of outside elements

Which Act makes it illegal to discriminate against someone because of that person's race, color, religion, sex, national origin, age, disability, or genetic information?

Title VII of the Civil Rights Act of 1964

An interior style used in caskets that creates small raised puffs.

Tufted

Application for a headstone

VA 40-1330

A casket in which the sides are vertical or at right angels to the casket bottom is

a state casket

What is regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization?

actuating

A non-movable handle consisting of a lug only is a _______ handle

bail

A pricing procedure which places a separate price on casket and a separate price on service fee is called

bi-unit

Funeral service professionals have the duty to maintain the ______ of the family and deceased.

confidentiality

A collection of statistical data about characteristics of a population.

demographics

The proper word which means the placing of remains in a crypt in a mausoleum is

entombment.

Wood that has been shredded into spaghetti like strings or thin shavings is

excelsior

A _______ type of display is referring to only portions of caskets ( i.e. 1/2, 1/4, 1/8)

fractional display

A pricing procedure which places a price on each and every item of service and merchandise is called

itemization.

This document identifies expectations for a position as well as key responsibilities and tasks that an employee should fulfill.

job description

What would be the mode of the following casket sales: $2400.$2200.$2400.$2300.$2400.$2300.$2500

$2400

If a casket cost $100 wholesale, and the funeral home's fixed multiple was 5, what would the selling price of the casket be?

$500

If total overhead for a funeral home was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?

$650

If a funeral home had an average overhead of $650, and the wholesale cost of a casket was $100, and the funeral director marked his casket up 100%, what would be the Unit price be?

$850

The rubber gasket used on sealer caskets is generally compressed between the rim flange and the

top body molding flange

A container for remains is called

urn.

A metal or concrete enclosure designed to protect the casket is called

vault

Buildings or structures containing many recesses or niches for the placement of cremated remains.

Columbarium

What type of container would be used to transfer a body that is embalmed but not casketed?

Combination unit

A ____ must be given for retention to each person that arranges the funeral at the conclusion of the discussion of arrangements.

Complete Statement of Funeral Goods and Services Selected.

What type of casket interior material is thin crinkled cloth of silk, rayon, cotton or wool?

Crepe

What seems to be a crucial element in retaining employees?

successful onboarding process