FT 2-3 Lesson 5

What does brainstorming for creative thinking entail?

Brainstorming is the act of focusing on a problem, coming up with as many solutions as possible, and then pushing the ideas as far as possible. it is best conducted in a small group with written records of all ideas

What kind of reasoning is described as moving from a general statement you know to be true and applying it to a new situation?

Deductive reasoning, also known as top-down logic, can be described as applying an accepted statement (premise) to a new situation.

Modifying counterproductive behavior and teaching others how to treat you are two effective tactics that can help you avoid which of the following?

Emotional Overload

which technique can be useful in helping others understand your emotional state and in providing them with direction around how to help you restore balance?

Feel, Felt, Found technique

You are at a customer's home and you are asking the customer whether the problem is intermittent or constant. Which step are you using from the six-step troubleshooting process?

Identify the problem

By taking control of the expectations you have, you are

More likely to improve your motivation and be a better problem solver.

Categorical thinking

Reduces people and issues into clear-cut good or bad

Blind obedience to authority

Thinking based on the command of authority

Which of the following statements describes creative problem-solving?

Thinking outside of the box and looking at problems from a fresh perspective

You are at a customer's home and you believe you have solved the problem. When you check to be sure the resolution did not introduce any new problems, which step are you using from the six-step troubleshooting process?

Verifying the solution.

What are the steps in The Six-Step Troubleshooting process

1. Identify the problem 2. Analyze the situation 3. Isolate the elements 4. Diagnose the symptoms 5. Resolve the problem 6. Verify the solution

Why should you take the time to take notes and accurately record data at each job location?

Notes and recorded data are tools that can help you accurately remember events at a site that can help you determine a plan of action or evaluate the decisions you made.

Stereotypical thinking

Presuming that all group members have certain characteristics based on interactions with one group member

What would be a positive trait associated with being a good troubleshooter?

Several positive traits are associated with being a good troubleshooter; among them are being helpful, loyal, analytical, persistent, and confident

What are three long-term practices that can help relieve stress?

To alleviate stress, you can exercise daily, limit your caffeine intake, or develop a support system of friends and relatives

If something produces a probable outcome, not a certain one, is that deductive or inductive?

inductive

Is a reasoning process in which you start with a clean slate and gather evidence to support your conclusion deductive or inductive?

inductive

What might a poor attitude, a poor self image, or physical and mental exhaustion indicate?

Can indicate stress

The attribute of being "active" as a critical thinker means

You observe and take notes relevant to the issue.

It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors that may indicate that you are overstressed. What are the symptoms of poor attitude behavior?

A significant change in attitude with a noticeable movement toward negative, hostile, cynical, or paranoid thoughts

Prejudicial thinking

Making a prejudgment before becoming aware of all the facts

What are some techniques for managing stress?

Tactics for avoiding and coping with stress overload include; letting go of those things that make you feel inadequate or overwhelmed by writing them down; dividing tasks into small, bite-sized pieces; mentally celebrating each task completion; practicing positive self-talk; noticing negative thoughts; teaching others how to treat you. Progressive relaxation, deep breathing, and positive attitude are also helpful in managing stress. Visualization, meditation, taking a break, and exercising help de-stress the mind and body and restore emotional balance

Biased thinking

Thinking skewed in a particular direction

Describe the types of questions used in the Five Ws method for note-taking

Who reported the problem? What problem is being reported? When did the problem first occur? Where does the problem occur in the home? Why is the problem occuring?

If a conclusion reached through (deductive or inductive) should always be true if the basic premises are true

deductive

Is a move from a general statement (or premise) that you know to be true and then apply it to a new situation deductive or inductive?

deductive

To break the habit of a negative self-talk cycle

Tell yourself "not now" and move onto a positive thought whenever negative thoughts occur.