GEB 3213 Chapter 11

47. As a speaker, your goal is to _____. a. create common ground and reduce the distance between the audience and yourself b. anticipate the audience's needs and wants c. look for trends across a specific type of nonverbal communication d. have your appearance establish and reinforce your credibility e. sporadically learn about verbal communication and its impact on your interactions

a. create common ground and reduce the distance between the audience and yourself

11. According to Albert Mehrabian, in terms of verbal and nonverbal messages, 55 percent is associated with _____. a. facial gestures b. tone of voice c. words d. listening skills e. intonation

a. facial gestures

22. Artifacts are forms of decorative ornamentation that are chosen to represent _____. a. self-concept b. self-awareness c. self-esteem d. self-efficacy e. self-regulation.

a. self-concept

19. According to the text, a handshake is a type of _____ touch. a. social-polite b. friendship-warmth c. functional-professional d. love-intimacy e. sexual-arousal

a. social-polite

35. If your speech is about how to use the product, _____ may just be the best visual aid. a. your demonstration b. histograms c. slides d. PowerPoint presentations e. videos

a. your demonstration

43. Colors that are opposite each other are called _____ and they contrast, creating a dynamic effect. a. analogous b. complementary c. parallel d. corresponding e. comparable

b. complementary

18. Touch in communication interaction is called _____. a. pragmatics b. haptics c. chronemics d. proxemics e. kinesics

b. haptics

38. _____ is/are often the hardest part of any speech as the audience can get off track. a. Introductions b. The speech body c. Transitions d. Conclusions e. Preambles

c. Transitions

2. A(n) _____ is a nonverbal expression that reinforces a verbal message. a. emblem b. regulator c. illustrator d. affect display e. adaptor

c. illustrator

6. An adaptor is: a. a nonverbal gesture that carries a specific meaning. b. something that reinforces a verbal message. c. something that helps us feel comfortable or indicates emotions or moods. d. a nonverbal expression that controls, encourages, or discourages interaction. e. a nonverbal expression that reinforces a verbal message.

c. something that helps us feel comfortable or indicates emotions or moods.

16. _____ is the study of how we refer to and perceive time. a. Kinesics b. Pragmatics c. Haptics d. Proxemics e. Chronemics

e. Chronemics

23. _____ involves the physical and psychological aspects of the communication context. a. Paralanguage b. Haptics c. Kinesics d. Chronemics e. Environment

e. Environment

17. _____ is the study of body movements. a. Pragmatics b. Proxemics c. Chronemics d. Haptics e. Kinesics

e. Kinesics

32. Which of the following about visual aids is false? a. The purpose for each visual aid should be clear, and almost speak for itself. b. They can significantly develop the message of a speech. c. They can provide necessary support for your position. d. Your audience will want to know why you are presenting the visual aid. e. They may be used for a general purpose that the audience does not know much about.

e. They may be used for a general purpose that the audience does not know much about.

3. An emblem is: a. the use of an object for a purpose other than its intended design. b. the expression of emotion or moods. c. a nonverbal expression that controls, encourages, or discourages interaction. d. a nonverbal expression that reduces the effect of a verbal message. e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words.

e. a nonverbal gesture that carries a specific meaning and can replace or reinforce words.

14. _____ means the space you claim as your own, are responsible for, or are willing to defend. a. Territory b. Personal space c. Chronemics d. Framing e. Gatekeeping

a. Territory

33. Which of the following about clarity is false? a. Clarity is key in the use of visual aids. b. One way to improve clarity is to limit the number of words on a PowerPoint slide. c. No more than 15 words per slide in a PowerPoint is a good rule of thumb. d. Key images that have a clear relationship to the verbal message can improve clarity. e. The font should be large enough to be read at the back of the room or auditorium.

c. No more than 15 words per slide in a PowerPoint is a good rule of thumb.

13. _____ is the study of the human use of space and distance in communication. a. Pragmatics b. Haptics c. Proxemics d. Kinesics e. Chronemics

c. Proxemics

41. _____ colors represent a combination of two primary colors. a. Additive b. Subtractive c. Secondary d. Tertiary e. Primary

c. Secondary

26. The _____ step involves raising the hand slightly to signal a nonverbal foreshadowing. a. implementation b. relaxation c. completion d. evaluation e. anticipation

e. anticipation

31. Which of the following about eye contact is false? a. It is not culturally influenced. b. It can vary in degree and length. c. It refers to the speaker's gaze that engages the audience members. d. The speaker's expectations and the audience member's notion of what is appropriate will influence normative expectations for eye contact. e. When giving a presentation, try to give as much eye contact as possible across the audience.

a. It is not culturally influenced.

45. Which of the following is a helpful tip to be followed for visual aids? a. Keep visual aids simple. b. Use a maximum of three key ideas per slide. c. Use clip art with permission and liberally. d. Use copies of your visuals available as handouts before your presentation. e. Use analogous colors to create a dynamic effect.

a. Keep visual aids simple.

39. What is the most important visual aid? a. The speaker b. Your pictures c. The PowerPoint presentation d. Handouts e. Diagrams

a. The speaker

44. Which of the following about analogous colors is false? a. They create a dynamic effect. b. They promote harmony. c. They promote continuity. d. They promote a sense of unity. e. They are located next to each other.

a. They create a dynamic effect.

5. A(n) _____ that might accompany holding up your hand for silence would be to frown and shake your head from side to side. a. affect display b. emblem c. adaptor d. regulator e. illustrator

a. affect display

27. The _____ step involves holding one hand at waist, level pointing outward, and raising it up with your palm forward, as in the "stop" gesture. a. implementation b. relaxation c. anticipation d. preparation e. introduction

a. implementation

28. The _____ step involves lowering your hand past your waistline and away from your body. a. implementation b. anticipation c. relaxation d. preparation e. introduction

a. implementation

37. Which of the following about handouts is false? a. Handouts may serve to communicate complex information to the audience. b. Handout rule number one is to give handouts to the audience at the beginning of your speech. c. People will listen to the words from the handout in their minds and tune you out. d. Handouts divert and divide the audience's attention if provided at the start. e. Handouts provide detailed information to the audience.

b. Handout rule number one is to give handouts to the audience at the beginning of your speech

12. According to Miron Zuckerman, Bella DePaulo, and Robert Rosenthal, there are several behaviors people often display when they are being deceptive. Which of the following is not one of them? a. Reduction in eye contact while engaged in a conversation b. Increased rate of speech c. Increased delay in response time to a question d. Increased body movements like changes in posture e. Higher pitch in voice

b. Increased rate of speech

1. Which of the following statements is not true about nonverbal communication? a. It is the process of conveying a message without the use of words. b. It is a reversible process. c. It can help or hinder the clear understanding of your message. d. It involves not only what is not said, but how it is not said. e. It can include tone of voice, timing, posture, and where you stand as you communicate.

b. It is a reversible process.

29. Which of the following about facial gestures is false? a. They involve using your face to display feelings and attitudes nonverbally. b. People often focus more on what we actually say than how we say something. c. They may reinforce, or contradict, the spoken word, and their impact cannot be underestimated. d. Giving your facial gestures due thought and consideration can keep you aware of how you are communicating the nonverbal message. e. Facial gestures should reflect the tone and emotion of your verbal communication.

b. People often focus more on what we actually say than how we say something.

7. A(n) _____ involves adapting something about yourself in way for which it was not designed or for no apparent purpose. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display

b. self-adaptor

20. Paralanguage: a. involves verbal aspects of speech with the intent of giving more depth to the words with which they are associated. b. refers to constructed language to be spoken and understood by most people. c. involves verbal and nonverbal aspects of speech that influence meaning, including tone, intensity, pausing, and silence. d. involves the physical and psychological aspects of the communication context. e. is a silence between verbal messages that is full of meaning.

c. involves verbal and nonverbal aspects of speech that influence meaning, including tone, intensity, pausing, and silence.

8. A(n) _____ involves the use of an object in a way for which it was not designed. a. illustrator b. self-adaptor c. object-adaptor d. regulator e. affect display

c. object-adaptor

30. What is the single most important facial gesture in mainstream U.S. culture? a. Smiling b. Raised eyebrows c. Wrinkled nose d. Eye contact e. Jaw drop

d. Eye contact

25. Which of the following about gestures is false? a. Gestures involve using your arms and hands while communicating. b. You want to come across as comfortable and natural, and your use of your arms and hands contributes to your presentation. c. For professional speakers, deliberate movement can regulate an audience's response to their verbal and nonverbal messages. d. Gestures provide a way to channel your physical energy into a neutral activity. e. A well-chosen gesture can help make a point memorable or lead the audience to the next point.

d. Gestures provide a way to channel your physical energy into a neutral activity.

36. Which of the following about poster boards is false? a. Given a poster board's often one-time use, it is losing out to the computer screen. b. It allows you a large "blank page" with which to express your ideas. c. It is a common way of organizing your visual aids before a speech. d. It is used to show a three-dimensional rendering of the areas most likely to find your product attractive. e. It is portable.

d. It is used to show a three-dimensional rendering of the areas most likely to find your product attractive.

9. _____ involves the substitution of appropriate nonverbal communication for nonverbal communication you may want to display. a. Signaling b. Replacing c. Complementing d. Masking e. Affect display

d. Masking

15. _____ is the "bubble" of space surrounding each individual. a. Social space b. Public space c. Intimate space d. Personal space e. Physical space

d. Personal space

42. _____ colors are made from combinations of primary and secondary colors. a. Additive b. Pastel c. Secondary d. Tertiary e. Primary

d. Tertiary

46. Nonverbal communication is an important aspect of business communication, from the context of a(n) _____ interaction to a public presentation. a. task b. intrapersonal c. intangible d. interpersonal e. organizational

d. interpersonal

21. A _____ is a silence between verbal messages that is full of meaning. a. white space b. modifier c. paralanguage d. pregnant pause e. paraphrase

d. pregnant pause

4. If someone is telling you a message that is confusing, you may hold up your hand, a commonly recognized _____ that asks the speaker to stop talking. a. emblem b. affect display c. illustrator d. regulator e. adaptor

d. regulator

24. Which of the following is false regarding increasing the effectiveness of a presentation? a. Customers and audiences respond well to speakers who are comfortable with themselves. b. Give emphasis to what your audience expects and what you yourself would find more engaging. c. If you are speaking at a formal event, you may be expected to stay in one spot. d. Audiences are most likely to respond positively to open, dynamic speakers. e. Focus on a list of behaviors and their relationship to environment and context.

e. Focus on a list of behaviors and their relationship to environment and context.

10. Which of the following about nonverbal communication is false? a. It is universal. b. It is confusing and contextual. c. It can be intentional or unintentional. d. It communicates feelings and attitudes. e. It cannot add to or replace verbal communication.

e. It cannot add to or replace verbal communication.

40. _____ colors are the colors from which other colors are made through various combinations. a. Neutral b. Pastel c. Secondary d. Tertiary e. Primary

e. Primary

48. Most communication in business and industry involves _____ and_____, even if the interpersonal context is a common element. a. nurturing; stewardship b. missions; goals c. marketing; selling d. ethics; values e. groups; teams

e. groups; teams

34. If you have been asked to give a presentation on a new product idea that a team within your organization is considering, you will need to do all of the following except _____. a. consider a chronological organization pattern, starting with background, current market, and a trend analysis of what is to come b. if you have access to the Internet and a projector, use a topographical map showing a three-dimensional rendering of the local areas most likely to find your product attractive c. to get into the actual decision-making process that motivated your team to design the product, use decision trees d. to help make a transition to current content areas of questions, use a pie graph to show the percentage of competing products in the market e. to represent information visually, use a nonlinear regression model to show a timeline of events to date

e. to represent information visually, use a nonlinear regression model to show a timeline of events to date