group decision making and problem solving chapter 11

deliberation

a collective, critical thinking process that enlists the values of democracy and puts them in a communication context

problem solving

a complex process in which groups make multiple decisions as they analyze a problem and develop a plan for solving the problem or reducing its harmful effects

Nominal Group Technique(NGT)

a way of maximizing participation in problem solving while minimalizing some of the interpersonal problems associated with group interation

reasoning responsibility

avoid presenting faulty arguments build valid arguments recognize fallacies

research responsiblity

be well informed and prepared with good information

rational decision making

carefully weigh information and options before making a decision

prerequisites for effective group decision making and problem solving

clear goal, quality content, structured procedure, commitment to deliberation

questions of value

consider the worth or significance of something

questions of conjecture

examine the possibility of something happening in the future

avoidant decision makers

feel uncomfortable making decisions

Decreasing Options Technique (DOT)

generate individual ideas, post ideas, sort ideas

brainstroming

generate many ideas in a short period

Decreasing options technique (DOT)

helps groups reduce and refine a large number of suggestions and ideas into a managable sect of options

questions of policy

investigate a course of action or way to implement a plan

questions of fact

investigates the truth about and causes something using the best available info

Standard Agenda

involves clarifying the task at hand, understanding and analyzing the problem, assessing solutions, and implementing decisions or a plan

the common good responsibility

look beyond your needs and consider others

voting

majority of a group wins and some loose

intuitive decision makers

make decisions based on instinct, feelings, impressions, and hunches

decision making

making a judgement reaching a conclusion or making up your mind

brainstorming

method for generating as many ideas as possible in a short amount of time

analysis paralysis

occurs when groups are so focused on analyzing a problem that they fail to make a decison

false consensus

occurs when members reluctantly give into group pressures or external authority

agenda

outline that puts the meeting topics in the order they will be discussed

social code responsibility

promote an open and supportive climate

meeting

scheduled gathering of group members for a structured discussion guided by a designated chairperson

dependent decision makers

solicit the advice and opinions of others before making a decision

spontaneous decision makers

tend to be impulsive and make quick decisions on the spur of the moment

groupthink

the deterioration of group effectiveness that results from in group pressure

authority rule

when a single person or group of people outside the group makes a final decision with or without recommendations from the group

consensus

when all group members help shape a decision that everyone agrees

5 w's of planning

who, what , when , where, why

minutes

written record of a group discussion and activities