group decision making and problem solving chapter 11
deliberation
a collective, critical thinking process that enlists the values of democracy and puts them in a communication context
problem solving
a complex process in which groups make multiple decisions as they analyze a problem and develop a plan for solving the problem or reducing its harmful effects
Nominal Group Technique(NGT)
a way of maximizing participation in problem solving while minimalizing some of the interpersonal problems associated with group interation
reasoning responsibility
avoid presenting faulty arguments build valid arguments recognize fallacies
research responsiblity
be well informed and prepared with good information
rational decision making
carefully weigh information and options before making a decision
prerequisites for effective group decision making and problem solving
clear goal, quality content, structured procedure, commitment to deliberation
questions of value
consider the worth or significance of something
questions of conjecture
examine the possibility of something happening in the future
avoidant decision makers
feel uncomfortable making decisions
Decreasing Options Technique (DOT)
generate individual ideas, post ideas, sort ideas
brainstroming
generate many ideas in a short period
Decreasing options technique (DOT)
helps groups reduce and refine a large number of suggestions and ideas into a managable sect of options
questions of policy
investigate a course of action or way to implement a plan
questions of fact
investigates the truth about and causes something using the best available info
Standard Agenda
involves clarifying the task at hand, understanding and analyzing the problem, assessing solutions, and implementing decisions or a plan
the common good responsibility
look beyond your needs and consider others
voting
majority of a group wins and some loose
intuitive decision makers
make decisions based on instinct, feelings, impressions, and hunches
decision making
making a judgement reaching a conclusion or making up your mind
brainstorming
method for generating as many ideas as possible in a short amount of time
analysis paralysis
occurs when groups are so focused on analyzing a problem that they fail to make a decison
false consensus
occurs when members reluctantly give into group pressures or external authority
agenda
outline that puts the meeting topics in the order they will be discussed
social code responsibility
promote an open and supportive climate
meeting
scheduled gathering of group members for a structured discussion guided by a designated chairperson
dependent decision makers
solicit the advice and opinions of others before making a decision
spontaneous decision makers
tend to be impulsive and make quick decisions on the spur of the moment
groupthink
the deterioration of group effectiveness that results from in group pressure
authority rule
when a single person or group of people outside the group makes a final decision with or without recommendations from the group
consensus
when all group members help shape a decision that everyone agrees
5 w's of planning
who, what , when , where, why
minutes
written record of a group discussion and activities