HRM

In _____, employees' behaviors or skills are evaluated not only by subordinates but also by themselves and their peers, customers, and bosses.

360-degree feedback systems

In 2014, the Department of Labor issued a new rule aimed at government contractors that decreed they should set a goal of having _____ of their workforce be composed of disabled employees.

7 percent

Which of the following is true of employees' movements across an organization?

A downward move may involve a move to another position at the same level.

Which of the following best exemplifies the process of self-selection?

An applicant decides to interview with a particular company while at a job fair.

Which of the following is true of different career patterns?

An expert career pattern involves a lifelong commitment to a field or specialization.

is a wide variety of specific selection programs that employ multiple selection methods to rate either applicants or job incumbents on their managerial potential

Assessment center

Jhoana feels like she was denied a raise because her boss does not like the fact that she wears saris. She talks to HR about a violation of which legislation?

Civil Rights Act of 1991

When Banhi arrives at his interview, he notices that the interview team is all Caucasian females. He feels that he has no chance of getting the job. After 2 weeks, the rejection letter comes in the mail. He takes the issue to the local EEOC to file a complaint claiming that the ______ legislation has been violated.

Civil Rights Act of 1991

Star Inc., an engineering firm, has come up with a new technical test to assess the knowledge of interviewees. To assess the validity of the test, it requests that its present employees take the test and match it with their performance in the organization. Which of the following types of validation has Star Inc. used to test the validity of its new technical test

Concurrent validation

Which of the following is the last step in a return on investment (ROI) analysis?

Dividing benefits by costs

_____ is the planned elimination of large numbers of personnel designed to enhance organizational effectiveness.

Downsizing

Which of the following statements is true about downsizing?

Downsizing efforts often fail because employees who survive the purges often become narrow-minded, self-absorbed, and risk averse.

Kyla is a talkative, social employee who makes sure that all feel welcome and part of the team while at work. She most likely has a high level of _____ when she takes a personality test.

Extroversion

_____ is the process in which employees develop short- and long-term development objectives.

Goal setting

As part of the application process for an entry-level job after college, Isaac was given a personality test. He takes the same test as an applicant for another position 10 years later. Which of the following will likely be indicated by the results of Isaac's second test?

He has become more conscientious.

Selena uses the Myers-Briggs Type Indicator to assess her personality type. If she scores highest in introversion, intuition, thinking, and perceiving, her personality type is

INTP.

Which of the following is the first step in a return on investment (ROI) analysis?

Identifying the outcomes

Which of the following best explains why older people approaching retirement age have no intention of retiring?

Improved health of older people in general, in combination with the decreased physical labor in many jobs, has made working longer a viable option.

Which of the following types of skills is best improved by behavior-modeling training?

Interpersonal

Which of the following is an advantage of relying on internal recruitment sources?

It generates a sample of applicants who are well known to the firm.

Sam was just promoted to be the administrative assistant to the chief executive officer. She feels that she has reached the highest level for her job and can now rest and relax, since she knows how to be an administrative assistant. What is she forgetting about the continuous learning system?

It is a system that expects employees to understand the entire work process.

Which of the following is true of an action plan for training?

It is a written document that ensures training transfers to the job.

Which of the following is the definition of a leading indicator?

It is an objective measure that accurately predicts future labor demand.

Which of the following is true regarding the attribute approach to performance management?

It is easy to develop and is generalizable across organizations and strategies.

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

Which of the following is true of a support network in training?

It is the support that trainees give one another to discuss their progress.

Which of the following statements about training is correct?

It makes very little use of employees' work experiences.

Harriet wants all of her team members to receive a raise, so she gives them all a high rating. Which of the following errors is she falling prey to?

Leniency

Which of the following is a characteristic of a successful formal mentoring program?

Mentor and protégés are encouraged to pursue the relationship beyond the formal period.

_____ analysis involves determining the business appropriateness of training, given the company's business strategy.

Organizational

Which type of analysis is usually conducted first when performing a needs assessment in a training process?

Organizational analysis

_____ is the means through which managers ensure that employees' activities and outputs are congruent with the organization's goals.

Performance management

Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?

Personality test

Item 3 Item 3 _____ is a generic term used to refer to organizational decisions that affect the nature of the vacancies for which people are recruited

Personnel policies

Which of the following is a means of measuring and feeding back productivity information to personnel with the main goal of motivating employees to higher levels of productivity?

Productivity Measurement and Evaluation System

Which of the following is true of job rotations?

Productivity losses may be experienced by the department that is gaining an employee.

_____ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

Promotions

Which of the following personnel selection methods has low generalizability for all job types?

Reference check

Which of the following requires that government contractors set a goal for the percentage of employees with disabilities who constitute their workforce?

Rules set by the U.S. Department of Labor

The _____ identifies employees' preferences for working in different types of environments.

Self-Directed Search

Which step is used by employees to determine their career interests and areas to improve?

Self-assessment

At BayPoint Strategies, employees can work on several projects over the course of a year, reporting to different managers and interacting with a variety of team members. Which of the following approaches would be most effective and efficient in assessing employee performance at this consulting firm?

Social performance management

_____ is the extent to which the performance management system elicits job performance that is consistent with an organization's strategy, goals, and culture.

Strategic congruence

Which of the following is true about temporary workers?

Temporary workers give employers some flexibility to respond to fluctuations in consumer demand for their products and services.

Some companies get confused and feel that they have to hire candidates that will help meet their affirmative action policy versus the most qualified. Which law are they misinterpreting?

The Civil Rights Act of 1991

IsaK Corp. is an event management company. In order to allot tasks that are more compatible with the personalities of individual employees, it conducts a test that rates them on the scales of introversion or extroversion, sensing or intuition, judging or perceiving, and thinking or feeling. Which of the following tests is IsaK using to assess employees?

The Myers-Briggs Type Indicator

Which of the following is an example of an intrinsic reward?

The U.S. Army appealing to the patriotism in people to get more new recruits

Leila is going to see the counselor in the assessment center. Which of the following should she expect to experience?

The center will have multiple assessors evaluate her performance on a number of exercises.

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop a ranking of the individuals within a work group?

The comparative approach

Which of the following is a disadvantage of employing temporary workers as a means of eliminating a labor shortage?

The low levels of commitment to the organization and its customers that temporary workers bring with them often reduce the level of customer loyalty.

How will you know if Fish and Bait has chosen to focus on traditional career paths for its employees?

The paths consist of a series of steps in a linear hierarchy.

Which of the following is true about the quality approach to performance measurement?

The quality approach adopts a systems-oriented focus.

Talisma wants to practice her new soft skills of customer service. She is an introvert and practicing with a coworker makes her nervous. Her manager suggests trying simulations. Why?

They are methods used to represent real-life situations.

Which of the following observations is true about scattergrams?

They help employees determine whether the relationship between two variables or events is positive, negative, or zero.

Which of the following is true of the presentation method of training?

This method of training can be used to transfer alternative problem-solving solutions.

Which of the following is a person's capacity to understand and use written and spoken language?

Verbal comprehension

A situation in which evaluators purposefully distort a rating to achieve personal or company goals is referred to as

appraisal politics.

Bridget has an employee who is struggling with meeting quotas and attendance. You offer her advice by telling her to not use the ____ as it will not provide guidance on improving employee behavior.

attribute approach

To enhance the employee conscientiousness factor that influences the motivation to learn, an organization should

communicate the need for learning.

In the case of _____ validation, it is critical to minimize the amount of inference involved on the part of the judges because their subjective judgment could bias the findings.

content

A competent employee receives lower-than-deserved ratings because of a few outstanding colleagues who set very high performance standards. This is an example of a _____ rater error.

contrast

The _____ is a measure of the degree to which two sets of numbers are related.

correlation coefficient

An important part of the onboarding process is to explain the history, values, and mission of the company. The ________ step is necessary for employees to understand where they work and their role in the success of the company.

culture

Hope College is planning for the next biennium. School administrators know that the enrollment is on the decline, but still need to offer students the best experience possible. They want to shrink their payroll slowly. They can accomplish this through

early retirement.

One way to recruit companies to a state is to offer tax incentives; another is to assure them that the workforce is prepared. When a state government confirms that an employer will be given the authority to terminate employment of an employee at any time without cause and gives the same assurance to the employees, those statutes are referred to as

employment-at-will policies

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on

encouraging employees to give feedback to each other.

Phil, a management trainer at Flint Inc., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Phil is taking the strategic initiative to

enhance innovation and creativity.

Abhay has been sent to work in the plant in New Hampshire from his home plant in India. He has always wanted to come to the United States and cannot wait to become a citizen. He does not understand that he is a(n) ________, not a permanent citizen.

expatriate

When a recruiter scores the test given after the interview, he is using ______ to mark answers correct or incorrect.

expert judgment

Personality inventories tend to have

high reliability, low to moderate criterion validity, and low generalizability.

During the self-assessment step in the career management process, an employee

identifies the opportunities and needs to improve.

Olivia is writing her goals for her team for the next year. She looks back over the goals from the last year and the company's goals for this year to craft the goals. This first step of performance management is

identifying performance outcomes for company divisions and departments.

Sometimes, organizations advertise just to promote themselves as a good place to work in general. This is called

image advertising.

In incentive pay systems, performance measures are of the

individual

The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for energy will score the individuals based on

introversion versus extroversion.

According to the Myers-Briggs Type Indicator, individuals who are _____ tend to be serious, quiet, practical, orderly, and logical.

introverted, sensing, thinking, and judging (ISTJ)

Content validation

is performed by demonstrating that the questions or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job.

A performance measure is said to be contaminated when

it evaluates irrelevant aspects of performance.

Predictive validation is superior to concurrent validation because

job applicants are more motivated than an organization's employees.

The items in the Myers-Briggs Type Indicator that focus on individuals' preferences for lifestyle will score the individuals based on

judging versus perception.

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the

lead-the-market approach.

When gathering information on performance, HR relies on ________ more frequently than any other group, because they will have the most accurate information.

managers

In the late 1990s and early 2000s many jobs left the United States for a cheaper labor force. The American people did not like this move to ______ and stopped buying certain products until the company came back to the United States.

offshoring

The _____ method requires managers to compare every employee with every other employee in a work group, giving an employee a score of 1 every time he or she is considered the higher performer.

paired comparison

The process through which an organization gets information on how closely an employee's actual performance meets his or her performance plan is known as

performance appraisal.

The programs developed in the strategic-choice stage of the process are put into practice in the _____ stage.

program-implementation

Andre was asked to share how he would conduct a product launch with a limited budget and only 3 weeks. The interviewer was testing his _____ ability.

reasoning

Nelson is a very gregarious person who, through his interactions, can effectively manage the people working under him in the organization. Nelson has a high degree of

social skills.

The extent to which a performance measure gives guidance to employees about what is expected of them is called

specificity.

A _____ is a statement of an employee's work activity in a specific job.

task

Imani knows that her team needs to complete training. She has identified the amount of time and the software needed by doing a(n) ________ analysis.

task

A measure that results in drastically different ratings over time lacks _____ reliability.

test-retest

Zahara is an anomaly. She comes to work every day with a smile, meets every deadline, and participates at leadership meetings even though her boss never gives her positive feedback. She must have self-motivation because she has

the ability to persevere.

In the context of factors that influence the motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of a training program, the organization is primarily focusing on improving

the self-efficacy of the employees.

The purpose of setting specific quantitative goals is

to focus attention on a problem and provide a benchmark for determining the relative success of any programs aimed at redressing a pending labor shortage or surplus

Blake wanted Dominic to learn how to create expanded spreadsheets with complicated filters and formulas. He sent Dominic to 3 days of Excel training. At the end of training, Blake and Dominic create an action plan that includes a(n)

transfer of training.

A(n) _____ shows the proportion of employees in different job categories at different times.

transitional matrix

At Central Collect, employees are asked to evaluate their managers each year. This evaluation is included as part of the managers' performance appraisal, otherwise known as

upward feedback.

A performance management system designed with a strong quality orientation can be expected to

use multiple sources to evaluate person and system factors.

In the face of demographic pressures dealing with an aging workforce, many employers try to use _____ among their older workers through early retirement incentive programs.

voluntary attrition

The process of determining whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market is called

workforce utilization review