Human Relation Ch. 1

What are the 10 Guidelines to Effective Human Relations?

Be; optimistic, positive, genuinely interested in others, smile and develop humor, call people by name, listen, think before you act, apologize, create win-win, and help others.

What are the three ways to resolves a human relations problem?

Change the other person, change the situation, or change yourself

Who is William Ouchi?

Developer of theory Z.

What are some challenges we face in the 21st century?

Globalization, Technology, Diversity, Learning and knowledge, Ethics, and global crisis

What is the systems effect?

all people in the organization are affected by at least one other person, and each person affects the whole group or organization.

What is the Hawthorne effect?

an increase in performance caused by special attention given to the employees, rather than tangible changes in the work.

Who is Eric Berne?

he introduced transactional analysis.

What are the three levels of behavior?

individual, group and organizational.

What is Theory Z?

integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the US.

What is group behavior?

it consists of the thing two or more people do and say as they interact.

What is performance?

it is the extent to which expectations or objectives have been met.

What is behavior?

it is what people say and do.

What is the total person approach?

it realizes that an organization employs the whole person, not just his/her job skills.

Human relations was swapped with what in the 1970s?

organizational behavior.

Who are Thomas Peters and Robert Waterman?

published book called "in search of Excellence" to determine characteristics of successful organizations.

Who is Douglas McGregor?

publisher of Theory X and Y.

Who is Robert Owen?

the "real" father of personnel administration.

What is organizational behavior?

the collective behavior of an organization's individuals and groups.

Who is Elton Mayo?

the father of human relations, discovered Hawthorn effect.

Who is Fredrick Taylor?

the father of scientific management.

What is a psychological contract?

the shared expectations between people.

What is the goal of human relations?

to create a win-win situation by satisfying the employees needs while achieving organizational objectives.

What is a Win-win situation?

when the organization and employee both get what they want.