Interpersonal Communication Exam 2 (Ch. 5-8)

All of these statements provide good advice for improving nonverbal communication except:

Trying to interpret a person's non- verbal communication

Which statement provides good advice for listening support to someone whose sharing emotions?

Use paraphrasing to show you understand how the other person feels.

What is a mnemonic?

A memory aid

The sense of touch

haptics

Most people operate at peak level when they are multitasking

False

Defensive listening involves perceiving personal attacks, criticism, hostility in communication that isn't critical/mean-spirited

True

Silence is considered a form of nonverbal communication

True

Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:

Honor one need and ignore the other.

People with high status and/or power tend to touch others & invade others' space more than do people with les power and/or status

True

The only guidelines in listening for pleasure are to be mindful & control distractions

True

Understanding communication culture climates will give give you insight into why you feel relaxed & comfortable in some of your relationships, and uneasy & defensive in others

True

______ in interpersonal relationships involves being in another person's reliability & emotionally relying on that person

Trust

The organismic view regards emotions as instinctual responses to physiological arousal by external stimuli (ie; getting 'butterflies in your stomach' when you see the person you like)

True

According to the perceptual view of emotions, what occurs right before the response?

Interpreted emotion

We respond differently to the same phenomenon depending on the meaning we attribute to it

True

We should use "you" language to express our feelings to others

False

Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression towards other boys & they do so using distinctively feminine rules for expressing aggression.

False

Selective listening is effective because we focus on the most important parts of a message

False

Some researchers assert that humans experiment only one kind of emotions which are biology & thus instinctual & universal

False

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds "Sounds as if you're feeling pretty low about the response so far." This is an example of:

paraphrasing

Ambushing is listening carefully for the purpose of attacking a speaker.

True

Communication climate is unimportant in online contexts

False

Listening/trying to listen takes up at least ____ of people's waking time

1/8th

Feeling rules define the emotional meaning of situation

False

As soon as Barton finishes speaking, Matt jumps in and says "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

Ambushing

In Bruno's cat, he has many bumper stickers & souvenirs from all . . . in his car. What are his personal items an example of?

Artifacts

The personal objects we use to announce our identities & heritage & to personalize out environment are known as

Artifacts

Marge says to Homer, "I don't want to hear it, you can't charge my mind." These statements illustrate:

Certainty

Raul came to the U.S. from Mexico 3 month ago 3 has a hard time understanding American's "rushing". His teachers are angry because he's late. Raul's confusion about American pace is on

Chronemics

"Stop bothering me!" and "I feel we should work as a team" are examples of:

Counterfeit emotional language

It's nearly impossible to tell if someone is psuedo-listening(pretending to listen) because they rarely give themselves away

False

Literal listening involves focusing only on the relationship-level meaning of a message

False

Men generally talk more about personal feelings especially their shortcomings and self doubt

False

Our increasing engagement with social media has increased our listening effectiveness

False

The costs of poor listening in the workplace are minimal

False

The factors that shape our relationships are universal across the cultures of the world

False

"Memorial Day parades are patriotic, yet sad events" is an example of a(n)__________ rule

Framing

Six-year old Timmy did not get a toy from the supermarket that he really wanted. He refuses to sit near his mom or even hold her hand when he walks to the car. He is using _________ to indicate his angers.

Proxemics

The most basic form of confirmation in interpersonal communication is:

Recognizing another person exists

In some military academics, such as West Point, using __________ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broke the academy code

Silence

Substantial research shows that women and minorities take up less space than white men in Western society. This is related to which aspect of non-communication?

Silence

According to John Gottman, the "magic ratio" for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction.

True

Ambushing is listening carefully for the purpose of attacking a speaker

True

Communication researchers report that evaluative communication evokes defensiveness.

True

Environmental factors such as architecture, room design, and color scheme affect how we feel & act

True

External obstacles listening include message overload, message complexity & noise

True

External obstacles to listening include message overload, message complexity, and noise.

True

Kinesics refers to body position and body motions

True

Mindfulness grows out of the decision to attend fully to another person

True

Nonverbal communication is rule-guided

True

Poor listening is a leading reason why some people don't advance in their career

True

When non-verbal messages contradict each other, people more likely to believe non-verbal message

True

Edwina feels a knot in her stomach when she received a low grade on her exam. She noticed the knot and thought it constituted evidence of anxiety. This situation illustrates:

cognitive labeling of emotions

According to Albert Ellis, debilitating feelings are often caused by:

irrational beliefs

Lawrence is having trouble listening effectively in his advanced philosphy course. Usually he listens well in class, but the professor in this case is so full of information and presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

message complexity

Mari & her partner respond to the tension in their relationship by deciding o spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is called:

neutralization

Most scholars think that emotions are

socially constructed

The counterpoint to strategy is:

spontaneity

What involves controlling the outward expression of emotion

surface acting

Morgan does not take chemistry because he knows he'll fail by taking the class. He also thinks if he takes it he won't make friends. Morgan is suffering from which fallacy:

fear of catastrophic expectations

The strongest level of confirmation is

Endorsement

Studies on ____________ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation

Environmental factors

Cultural training does not influence which emotions we express and how we express them

False

Cultures =/= differ in their orientations toward time

False

Emotional intelligence is the ability to listen supportively when other people share their feelings

False

When communicating w/a disability, all of the following are generally guidelines except:

Provide assistance without asking

Which type of communication is confirming because it feels open, honest and premeditated?

Spontaneity

All of the following are forms of confirming communication except:

Strategy

Investments are what we put into relationships that we could not retrieve if the relationship were to end.

True