Interpersonal Communication Exam 2 (Ch. 5-8)
All of these statements provide good advice for improving nonverbal communication except:
Trying to interpret a person's non- verbal communication
Which statement provides good advice for listening support to someone whose sharing emotions?
Use paraphrasing to show you understand how the other person feels.
What is a mnemonic?
A memory aid
The sense of touch
haptics
Most people operate at peak level when they are multitasking
False
Defensive listening involves perceiving personal attacks, criticism, hostility in communication that isn't critical/mean-spirited
True
Silence is considered a form of nonverbal communication
True
Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:
Honor one need and ignore the other.
People with high status and/or power tend to touch others & invade others' space more than do people with les power and/or status
True
The only guidelines in listening for pleasure are to be mindful & control distractions
True
Understanding communication culture climates will give give you insight into why you feel relaxed & comfortable in some of your relationships, and uneasy & defensive in others
True
______ in interpersonal relationships involves being in another person's reliability & emotionally relying on that person
Trust
The organismic view regards emotions as instinctual responses to physiological arousal by external stimuli (ie; getting 'butterflies in your stomach' when you see the person you like)
True
According to the perceptual view of emotions, what occurs right before the response?
Interpreted emotion
We respond differently to the same phenomenon depending on the meaning we attribute to it
True
We should use "you" language to express our feelings to others
False
Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression towards other boys & they do so using distinctively feminine rules for expressing aggression.
False
Selective listening is effective because we focus on the most important parts of a message
False
Some researchers assert that humans experiment only one kind of emotions which are biology & thus instinctual & universal
False
Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds "Sounds as if you're feeling pretty low about the response so far." This is an example of:
paraphrasing
Ambushing is listening carefully for the purpose of attacking a speaker.
True
Communication climate is unimportant in online contexts
False
Listening/trying to listen takes up at least ____ of people's waking time
1/8th
Feeling rules define the emotional meaning of situation
False
As soon as Barton finishes speaking, Matt jumps in and says "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:
Ambushing
In Bruno's cat, he has many bumper stickers & souvenirs from all . . . in his car. What are his personal items an example of?
Artifacts
The personal objects we use to announce our identities & heritage & to personalize out environment are known as
Artifacts
Marge says to Homer, "I don't want to hear it, you can't charge my mind." These statements illustrate:
Certainty
Raul came to the U.S. from Mexico 3 month ago 3 has a hard time understanding American's "rushing". His teachers are angry because he's late. Raul's confusion about American pace is on
Chronemics
"Stop bothering me!" and "I feel we should work as a team" are examples of:
Counterfeit emotional language
It's nearly impossible to tell if someone is psuedo-listening(pretending to listen) because they rarely give themselves away
False
Literal listening involves focusing only on the relationship-level meaning of a message
False
Men generally talk more about personal feelings especially their shortcomings and self doubt
False
Our increasing engagement with social media has increased our listening effectiveness
False
The costs of poor listening in the workplace are minimal
False
The factors that shape our relationships are universal across the cultures of the world
False
"Memorial Day parades are patriotic, yet sad events" is an example of a(n)__________ rule
Framing
Six-year old Timmy did not get a toy from the supermarket that he really wanted. He refuses to sit near his mom or even hold her hand when he walks to the car. He is using _________ to indicate his angers.
Proxemics
The most basic form of confirmation in interpersonal communication is:
Recognizing another person exists
In some military academics, such as West Point, using __________ is a recognized method of stripping a cadet of personhood if he or she is perceived as having broke the academy code
Silence
Substantial research shows that women and minorities take up less space than white men in Western society. This is related to which aspect of non-communication?
Silence
According to John Gottman, the "magic ratio" for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction.
True
Ambushing is listening carefully for the purpose of attacking a speaker
True
Communication researchers report that evaluative communication evokes defensiveness.
True
Environmental factors such as architecture, room design, and color scheme affect how we feel & act
True
External obstacles listening include message overload, message complexity & noise
True
External obstacles to listening include message overload, message complexity, and noise.
True
Kinesics refers to body position and body motions
True
Mindfulness grows out of the decision to attend fully to another person
True
Nonverbal communication is rule-guided
True
Poor listening is a leading reason why some people don't advance in their career
True
When non-verbal messages contradict each other, people more likely to believe non-verbal message
True
Edwina feels a knot in her stomach when she received a low grade on her exam. She noticed the knot and thought it constituted evidence of anxiety. This situation illustrates:
cognitive labeling of emotions
According to Albert Ellis, debilitating feelings are often caused by:
irrational beliefs
Lawrence is having trouble listening effectively in his advanced philosphy course. Usually he listens well in class, but the professor in this case is so full of information and presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:
message complexity
Mari & her partner respond to the tension in their relationship by deciding o spend part of the weekend together and part of it engaged in separate activities in order to balance their needs for autonomy and connection. This response to relational dialectics is called:
neutralization
Most scholars think that emotions are
socially constructed
The counterpoint to strategy is:
spontaneity
What involves controlling the outward expression of emotion
surface acting
Morgan does not take chemistry because he knows he'll fail by taking the class. He also thinks if he takes it he won't make friends. Morgan is suffering from which fallacy:
fear of catastrophic expectations
The strongest level of confirmation is
Endorsement
Studies on ____________ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation
Environmental factors
Cultural training does not influence which emotions we express and how we express them
False
Cultures =/= differ in their orientations toward time
False
Emotional intelligence is the ability to listen supportively when other people share their feelings
False
When communicating w/a disability, all of the following are generally guidelines except:
Provide assistance without asking
Which type of communication is confirming because it feels open, honest and premeditated?
Spontaneity
All of the following are forms of confirming communication except:
Strategy
Investments are what we put into relationships that we could not retrieve if the relationship were to end.
True
