Intro to busi exam 2 Davis

Generally speaking, a narrow span of management implies that the height of the organization will be ____; a wide span of management implies that the height of the organization will be ____. a. tall; flat b. tall; sloped c. flat; tall d. short; tall e. long; short

a

. At a Schlage Lock factory, many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks. They must sit at a station and look through a magnifying glass to complete this work. This production process could best be described as a. labor-intensive technology. b. highly automated. c. capital-intensive technology. d. high capacity. e. refined product design.

a

. Belle and Diamond are spending the day together. First, they have breakfast at McDonalds, then have a quick work-out at Curves followed by a massage at Massage Envy, and getting their nails done a Red Persimmon. They finish their day with getting their hair done at Fantastic Sams followed by ice cream at Ben & Jerry's. What do these businesses have in common? a. They are franchises. b. They do not require expertise to start as training is provided by the seller. c. They have few employees who are all experts in their particular field. d. They all provide services rapidly and permit walk-ins.

a

. When Meredith decides that she no longer wants her Radio Shack stock, she will discover that a related benefit of a corporation is a. the ease of transfer of ownership. b. its perpetual life. c. limited liability. d. specialized management. e. avoiding double taxation.

a

A business grapevine is best defined as a. an informal communications network. b. a vine that produces grapes. c. an electronic bulletin board. d. a formal means of disseminating information throughout the company.

a

A group of design engineers for Ford Motor Company spends two months of summer in the Arizona desert researching fuel performance at extreme temperatures. Ford uses the results of these tests to improve the quality of its automobiles. The group of engineers is engaging in a. applied research. b. product design. c. basic research. d. design planning. e. horizon planning.

a

A line-and-staff structure tends to work best for ____ organizations. a. medium and large size b. small to medium size c. informal d. flat e. tall

a

A manager with few subordinates is said to have a a. narrow span of control. b. flat organizational structure. c. managerial hierarchy. d. matrix structure. e. wide span of control.

a

Bart inherited an interest in an open publicly traded corporation shortly after he graduated from high school. He has now graduated from college and would like to sell his ownership in order to purchase a house. Which of the following best describes the sale process? a. Ease of transfer of ownership is one of the benefits of corporate ownership therefore he should have no difficulty selling his ownership interest. b. Difficulties associated with the transfer of ownership of corporate ownership are one of the disadvantages to forming a business as a corporation, therefore he will have difficulty selling his ownership interest. c. If the corporation is an S corporation he may have no difficulty selling his ownership interest in the corporation. d. Since this is a publicly traded corporation, he will have difficulty selling his stock.

a

Comparing one's own company to the products, processes, or management practices of another for the purpose of improving quality is typical of a. benchmarking. b. comprehensive organizational analysis. c. SWOT analysis. d. stock market analysis.

a

In the early days of computers, programmers and designers started businesses in their parents' garages and worked there until they were able to sell enough of their products to move into a location of their own. Anahi and Joelle started a small software and computer hardware. They have filed for a patent on their latest invention and are working on two others. Which of the following statements is correct regarding small business and technical innovation? a. Small firms produce two-and-a-half times as many innovations as large firms relative to the number of persons employed. b. Small firms employ a smaller percentage of high-tech workers as scientists, engineers, and computer specialists than medium- and large-sized firms. c. Large firms produce 16 to 17 times more patents per employee than small patenting firms. d. Studies show that the incidence of innovation among small-business workers is significantly lower than among workers in large businesses.

a

James's partnership agreement with two other men was a bit unsound. One of the problems the men were encountering was uneven productivity among the partners. The agreement required each partner to contribute to every aspect of the business to receive an equal portion of the profits. This agreement did not reflect the idea that a. all partners need not be equal; that is, there are different types of partners. Some may be fully active in running the business, whereas others may have a more limited role. b. limited partners are required to be active in day-to-day business operations. c. customers and creditors of a limited partnership need not be protected. d. the Uniform Partnership Act requires every general partnership to have at least one limited partner. e. each partner must agree to contracts entered into on behalf of all the others.

a

Lucas owns stock in CVS Health. He has the right to vote on company issues and examine corporate records, and he receives dividends from CVS Health's profits. What type of stock does Lucas own? a. Common b. "A" class c. Proxy d. Dividend e. Preferred

a

Managers should avoid satisficing in the ____ stage of the managerial decision-making process. a. selecting an alternative b. identifying the problem or opportunity c. implementing and evaluating the solution d. satisfying the customer e. generating alternatives

a

Many small firms seek to establish a particular niche in the market, realizing that they cannot afford to operate on a larger scale without exposing themselves to considerable risk of retaliation from larger companies. When a number of small businesses are operating in this manner, they are forcing the larger businesses to recognize and account for their influence on the market. In this way, small businesses are primarily a. fostering competition. b. providing technical innovation. c. creating jobs. d. satisfying the needs of other businesses. e. avoiding competition.

a

Scientists at R&E Labs worked for two years on a project to eventually add more knowledge to the science of photography. But in a meeting with the board of directors last week, they had nothing new to report. This is always a risk with a. basic research. b. applied research. c. development and implementation. d. a lack of research. e. underfunded research projects.

a

Stephanie starts a business that sells personal computers. Within the first year she discovers that computer technology becomes outdated very quickly, and she has not been able to sell her products for as much as she thought due to the passage of time. Stephanie has mismanaged a. inventory. b. cash flow. c. financing arrangements. d. personnel. e. money.

a

The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups who were working selfishly rather than cooperating with one another. To solve the problem, he combined the company's twelve U.S. product groups into three regional management centers. This solution is referred to as departmentalization by a. location. b. function. c. product. d. customer. e. objective.

a

Tiffany's Dilemma Tiffany graduated from college and needed to decide where she wanted to work. She had several options. Her aunt Martha owned and operated a small business that she started about twenty years ago. Martha, an individual owner of her business, informed Tiffany that she could work for her. On one hand, Tiffany thought it would be a great opportunity to be able to work for her aunt, learn the business, and then run the business when her aunt retires. On the other hand, she also felt that she wanted something a little more challenging; a job where she could really use her education. Her other option would be to work for a company that a friend and her husband had started and jointly owned. It was a rapidly growing company with plenty of opportunity for advancement. However, Tiffany had some reservations about this choice because she was not sure she wanted to work for friends. Her last option was to work for a large retail company, headquartered in Maryland, which had stores across the United States. After much consideration, Tiffany decided she didn't want an opportunity and a job because someone knew her. She wanted to prove how motivated and hardworking she was. Once she weighed all the advantages and disadvantages of her different options, she decided to work for the large retail company so that she could gain the most experience for herself. 1. Refer to Tiffany's Dilemma. If Tiffany worked for the large retail company in Philadelphia, what type of corporation would that be? a. Foreign b. Alien c. International d. Domestic e. Global

a

Tim's Auto Service stations were fined for failure to provide the services billed and other things. After being fined, Tim's refocused its business and began a coordination of efforts directed at improving customer satisfaction, increasing employee participation in decision making, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement known as a. total quality management. b. total quality commitment. c. quality improvement planning. d. customer satisficing.

a

Which of the following has a restriction on the number of owners, members, or stockholders? a. S-corporation b. Not-for-profit corporation c. Open corporation d. Limited-liability company e. Cooperative

a

Which statement best characterizes the relationship between franchisor and franchisee in recent years? a. Disagreements between the two parties have increased, and contract disputes are the cause of many lawsuits. b. The relationship between franchisor and franchisee has become so hostile that it is threatening the continued existence of franchised businesses. c. Occasional disputes arise between franchisor and franchisee, but legal action is rarely taken. d. The relationship between these two parties is good because both parties benefit when the franchisee is successful. e. Once the franchise agreement is finalized, these two parties have very little to do with one another.

a

. The SBA places special emphasis on aid to a. new businesses. b. those in production industries. c. minority-owned businesses. d. franchise outlets. e. those in need of guaranteed loans.

c

. A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircrafts. What type of layout is most likely in this factory? a. Output b. Fixed-position c. Product d. Process e. Cell-rotation

b

. Jacek runs several businesses simultaneously and participates in off-road racing events where he holds several national titles. He opened his first business when he was 16 and was a multi-millionaire by the time he was 25. He does business continually, taking conference calls while he works out in his gym, and carrying one or more cellphones with him while racing so he can stay in contact with the office. He has a following of 1.2 million on his Facebook page and is sought out for autographs wherever he goes. He gives to charities, sponsors events for children, and incorporates children activity centers into his business. He encourages his employees and runs intra-company contests to encourage creativity, team building, and loyalty. If one of his managers has difficulty with a problem, he is known to work as an undercover employee in that business until he fully understands what the problems are and can formulate a working solution. His employees are under the impression that he never sleeps, never tires, and never stops working. He has a difficult time understanding why his employees do not have the same level of passion for their work. Which of the following best describes Jacek's leadership style? a. Participative b. Entrepreneurial c. Autocratic d. Laissez faire

b

The form of business organization that accounts for 82 percent of all sales revenues in the United States is the a. sole proprietorship. b. partnership. c. corporation. d. joint venture. e. syndicate.

c

. The coordination of efforts directed at improving customer satisfaction, increasing employee participation, improving supplier partnerships, and facilitating an organizational atmosphere of continuous quality improvement is known as a. a quality concern focus. b. total quality management. c. total quality development. d. total quality commitment. e. quality improvement planning.

b

. When Sears first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner. This is a description of the manager's ____ function. a. planning b. organizing c. goal-setting d. motivating e. controlling

b

4. With respect to combined business skills and knowledge, which of the following partnerships is best? a. Mary, Janet, and Liz own a bakery. They are able bakers by trade. Each wants to spend all of his time baking items. b. Leslie, Andrea, and Jamie own a boutique. Leslie has marketing expertise. Andrea has ten years' experience operating a successful small store, including hiring employees, handling inventory control, buying, and managing credit. Jamie is a CPA. Each has agreed to use his or her experience and expertise for the success of the business. c. Courtney and Bob, both young pharmacists, own a pharmacy. Neither has taken a business course, but they are willing to learn. d. Jack and Reena own a video store. Reena is most experienced as a homemaker and mother. Jack has worked as an auto mechanic for ten years. e. Cory and Dany own a vacuum cleaner store. Cory knows everything possible about store operations. Dany is wealthy and can provide investment capital.

b

Abbot Laboratory is embarking on a sophisticated technology that requires special skills. To address this problem, the company has decided to recruit employees with the appropriate skills rather than train the existing employees. This decision affects the work of the ____ manager. a. financial b. human resources c. personnel d. operations e. marketing

b

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management. a. personnel b. operations c. production d. site e. plant

b

As Riley Jones, manager of Dillards, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)? a. Employee participation in improving the quality of work b. Customer satisfaction c. Strengthening relationships with suppliers who are also customers d. Continuous quality improvement e. Strong leadership skills

b

B&G, Inc. A year ago, Carl went to work for B&G, Inc. He has worked for the finance department ever since he started. He noticed that the corporation was only taxed as though it were a partnership. This was something that he found very odd when he first started working for the company, but he later realized it was a fairly common practice. He recognized that this was one of the advantages of this type of corporation. While the job was challenging, Carl was not happy. He wanted to work for a company whose main goal was to provide service to the community, not to make a profit. However, Carl felt that, considering his present financial situation, he had to continue working for B&G, Inc. A week later, Carl discovered there was going to be a merger between B&G, Inc. and one of its major competitors. Carl's boss informed him that he would be getting a promotion and a raise. While he was excited about making more money, he still was not happy. He knew then that he would not be working for the company for long. 6. Refer to B&G, Inc. Which of these features does not belong to this type of corporation? a. No double taxation b. Management flexibility c. Limited liability d. Personal asset protection e. Many Internal Revenue Service tax regulations

b

Bryan applies for a small-business loan from the SBA. If he is approved for the loan, where will the money actually come from? a. The government b. Private lenders c. Venture capitalists d. The Small Business Administration e. Other small businesses

b

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area. Grouping work units this way is known as departmentalization by a. function. b. customer. c. product. d. specialty. e. location.

b

Grouping jobs into manageable units according to some reasonable scheme is known as a. job description. b. departmentalization. c. centralized organization. d. bureaucratic structuring. e. informal organizing.

b

Lance is looking for ways to get more capital for his appliance sales and service business. He is very protective of his company's information and fears that it will get into the wrong hands. Lance would probably not want to a. hire new employees. b. incorporate his company. c. get a loan from a bank. d. take on a trustworthy friend as a partner. e. use a computerized accounting system.

b

Personal Wellness Jackie has been working for a local small business called Personal Wellness for the last three years. It is a retail business that sells sporting goods equipment. When she started to work there, she noticed several things that were possibly the cause of the business not doing as well as it hoped. Jackie has been thinking of starting her own small business because she feels she has learned much through working for Personal Wellness. Jackie's manager asked her to create a business plan for Personal Wellness. The manager hoped that this plan would put things into perspective to help the company do better. After creating the plan, Jackie suggested that Personal Wellness contact a group of senior and graduate students to provide management counseling for the company. Jackie wants to make sure that her leaving does not become the cause of the company going under. 11. Refer to Personal Wellness. When Jackie suggested that the company contact a group, what type of group was she referring to? a. Strategic institute b. Small-business institute c. HR institute d. Management institute e. Business institute

b

Sandra delegated work to an employee who mismanaged public funds. Sandra, rather than the employee, was reprimanded for this mismanagement. Sandra is now reluctant to delegate because she a. does not care whether the work is properly done. b. knows the person who delegates remains accountable for the work. c. does not trust any of her subordinates. d. fears a subordinate will do the work so well that he or she will attract the approval of top management. e. is so disorganized that she simply cannot plan and assign work effectively.

b

Which of the following is not a disadvantage of the corporate form of ownership? a. Difficulty of formation b. Limited liability c. Expense of incorporation and selling stock d. Lack of secrecy e. Double taxation

b

With regard to limited-liability companies, which of the following statements is false? a. Many experts believe that an LLC is nothing more than an S-corporation. b. An LLC can have no more than 100 stockholders. c. An LLC avoids double taxation. d. An LLC provides limited-liability protection to the personal assets of the owners. e. When compared to regular corporations, there are fewer government regulations that apply to LLCs.

b

. Chase is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café. Chase is in charge of a. procurement. b. corporate buying. c. purchasing. d. inventory control. e. shopping.

c

. How can the following quotation best be explained: "Stockholders control the activities of a corporation"? a. All stockholders vote on all the major issues and problems that a company faces on a monthly basis. b. Stockholders are intricately involved in the daily operations of a corporation. c. Stockholders elect the board of directors, and this board is responsible for appointing corporate officers who manage the daily business of the corporation. d. Stockholders vote for the members of the board of directors, and this board makes all the daily business decisions for the corporation. e. Stockholders usually call company management and tell executives better ways to run the organization.

c

. Small-business investment companies a. are an extension of the SBA. b. are individual, nonprofit organizations. c. are profit-making organizations. d. do not expect a return on their investments. e. make loans to small businesses.

c

. Talia is about to purchase a Baskin-Robbins franchise because she loves ice cream. How much work should Talia expect to have to do to make the franchise successful? a. Most franchisees simply hire managers to run the operations, so she will have to work very little. b. She will need to work about twenty hours a week to make sure things are running smoothly. c. She should expect to work very hard, putting in long hours about six days a week. d. She will have to work a standard forty-hour work week, just as she did at her previous corporate job. e. Her franchising agreement likely requires her to be at the store whenever it is open.

c

A corporate culture is generally defined as the a. manner in which employees interact with each other and with management. b. incorporation of company policies and procedures into employee activities. c. inner rites, rituals, heroes, and values of a firm. d. management philosophy pertaining to customer service. e. informal interaction of employees outside work during nonbusiness hours.

c

A group of senior and graduate students in business administration providing management counseling to small businesses is known as a a. small-business administration. b. small-business development center. c. small-business institute. d. special task force. e. none of these answer choices.

c

A technique used to gather enough stockholder votes to control a targeted company is a a. tender offer. b. stockholder fight. c. proxy fight. d. porcupine fight. e. poison pill.

c

Boeing is incorporated in Seattle, Washington. It has a large facility in Huntsville, Alabama, and is considered a(n) ____ because it conducts business within Alabama. a. outsider b. domestic corporation c. foreign corporation d. tax write-off e. alien corporation

c

Common job titles associated with ____ management include president, vice president, and chief executive officer. a. first-line b. middle c. top d. executive e. functional

c

Fatima's cleaning business has several customers but is not dominant in its field. This is an example of a(n) ____ business. a. entrepreneurship b. unsuccessful c. small d. manufacturing e. large corporate

c

Frumpy Enterprises is considering redesigning its gray offices and changing its name to give it a more up-beat and modern appearance and synergy. Because there are numerous problems and costs associated with instituting such changes, what kind of committee should the management appoint to study the issues and report back to them? a. Ad hoc committee b. Standing committee c. Task force d. Voluntary committee

c

If Stanley Jones, VP Finance, meets with Linda Sheridan, CEO, to discuss how much of the budget can be allotted to certain departments for next year's project plans, the two are engaging in a. stating objectives. b. contingency planning. c. strategic planning. d. tactical planning. e. financial planning.

c

Kraft Foods began producing Jell-O over sixty years ago, and the product continues to be profitable. All of the following are methods Kraft Foods has probably used to lengthen Jell-O's product life cycle except a. product refinement. b. advertising and promotion. c. product integration. d. research and development. e. product extension.

c

Maria owns and operates a catering business. This is an example of a a. distribution business. b. production business. c. service business. d. retailer. e. manufacturer.

c

Marketing managers at Hasbro estimate that they will be able to sell 250,000 units of their Trivial Pursuit board game in the upcoming year if the price is kept the same. In this situation, 250,000 is the ____ for Trivial Pursuit games. a. capacity b. consumer demand c. market demand d. required supply e. level of production

c

Patrick manages a convenience store. He is responsible for scheduling employees, receiving and stocking inventory on the shelves, counting the cash, making deposits, and reconciling the cash registers against the contents of the registers. He likes working with the employees and doesn't mind handling the inventory, but does not enjoy the part of the job dealing with the cash and cash registers. Of the resources Patrick must oversee, which one does he least enjoy? a. Material resources b. Human resources c. Financial resources d. Information resources

c

Sandy, the manager of the accounting department of the business where she works, is going on vacation for two weeks. During a staff meeting, she assigns her accounts to different staff members to handle until she returns and gives them the power to answer the clients' questions and solve their problems. What has Sandy done? a. She has created risk for the company by assigning tasks to unqualified individuals. b. She has created accountability for the staff accountants. c. She has distributed power in the organization by delegation. d. She has created a decentralized organization.

c

The American economy is now characterized as a(n) ____ economy. a. industrial b. centralized c. service d. stagnant e. bureaucratic

c

The book, The Wealth of Nations, published in the eighteenth century, emphasizes the power of a. job rotation. b. technical job training. c. job specialization. d. job design. e. assembly-line production.

c

The disadvantages of small businesses include all of the following except a. limited potential for growth. b. a high risk of failure. c. no opportunity to support your family. d. limited ability to raise capital. e. limited advancement opportunities for employees.

c

The first step in the managerial decision-making process is to a. evaluate the problem. b. create a problem opportunity. c. identify an opportunity. d. identify a solution to the problem. e. generate alternative solutions to the problem.

c

Which of the following is not a reason for starting a small business? a. Desire to determine one's own destiny b. Willingness to find and accept a challenge c. Desire for a guaranteed financial return d. Desire for independence e. Desire to create a new business

c

. A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills. a. leadership b. technical c. interpersonal d. conceptual e. decisional

d

. For many years, taking a cab was the only way to get around in a city that lacked public transportation when one needed to travel a great distance without renting a car. In recent years Lyft and Uber have made significant cuts in the cab industry's income. Before starting Uber, its founders engaged in the major activities involved in operations management. During the development of the Uber app, the founders created a think tank that included a nuclear physicist, a computational neuroscientist, and a machinery expert to predict demand for private hire car drivers and locations for the highest demand. Which of the activities in operations management is represented by the development of the Uber app? a. Execute b. Evaluate c. Plan d. Design

d

. Which form of business is the easiest to start? a. Corporation b. Partnership c. Entrepreneurship d. Sole proprietorship e. S-corporation

d

20. What organization created by Congress in 1953 assists, counsels, and protects the interests of small businesses? a. SCORE b. FTC c. SBIC d. SBA e. SBDC

d

8. Jessie's business sells souvenirs and craft items to tourists in Myrtle Beach, South Carolina. This is an example of a ____ business. a. service b. communication c. production d. distribution e. wholesaling

d

A plan that outlines alternative courses of action is called a(n) ____ plan. a. objective b. tactical c. strategic d. contingency e. operational

d

Alfredo manufactures high-quality tennis shoes for specific sports. He has a large storage facility at the manufacturing plant because he stores a large supply of shoes. He has them on hand so he will never be out of stock when they are requested. He also keeps a large quantity of materials on hand to rapidly make shoes if he doesn't have the shoes that are ordered in his storage facility. The holding cost of all the storage is causing a huge financial drain on his business. He has come to you for advice about how to eliminate these overhead costs. What is your best advice to him? a. Review the work-in-progress inventory and complete all shoes in a timely manner. b. Require buyers to pick up their shoes immediately so he is not required to store them. c. Route materials to the manufacturing plant so they arrive where they are needed when they are needed. d. Change to a just-in-time inventory system and make the shoes as they are ordered rather than making and storing many shoes and hoping to sell them.

d

Allied Services is a transportation company that operates in most of the United States. If Allied Services decided to incorporate, in which state would it incorporate? a. Nebraska, the state in which it started b. Whatever state contributes the most to company revenues c. The state where the company headquarters are located d. Any state that the company chooses e. A centrally located state within the United States

d

As Randy conducts his annual evaluations of his employees, he notices that Cindy and Yen have both been less productive since they were relocated in the same department. Randy is in what stage of the managerial decision-making process? a. Generating alternatives b. Conducting evaluations c. Selecting an alternative d. Identifying the problem or opportunity e. Implementing and evaluating the solution

d

As a scheduler, Frankie is concerned with the sequence of workstations that the materials will follow. This sequencing is called a. product flow. b. critical path. c. inventory control. d. routing. e. timing.

d

B&G, Inc. A year ago, Carl went to work for B&G, Inc. He has worked for the finance department ever since he started. He noticed that the corporation was only taxed as though it were a partnership. This was something that he found very odd when he first started working for the company, but he later realized it was a fairly common practice. He recognized that this was one of the advantages of this type of corporation. While the job was challenging, Carl was not happy. He wanted to work for a company whose main goal was to provide service to the community, not to make a profit. However, Carl felt that, considering his present financial situation, he had to continue working for B&G, Inc. A week later, Carl discovered there was going to be a merger between B&G, Inc. and one of its major competitors. Carl's boss informed him that he would be getting a promotion and a raise. While he was excited about making more money, he still was not happy. He knew then that he would not be working for the company for long. 15. Refer to B&G, Inc. What type of organization was Carl considering switching to? a. Limited-liability corporation b. Sole proprietorship c. S-corporation d. Not-for-profit corporation e. Closed corporation

d

Delegation consists of giving a subordinate all of the following except a. responsibility. b. authority. c. accountability. d. a line position. e. both accountability and a line position.

d

Exquisite Expressions Exquisite Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Dora is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Dora thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on. Another issue that Dora wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Dora has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it. 6. Refer to Exquisite Expressions. What would be an alternative to specialization if negative consequences were to develop at Exquisite Expressions? a. Organization b. Occupation c. Circulation d. Rotation e. Generalization

d

Gia is a manager in a circuit manufacturing plant. A portion of the production process is extremely tedious and repetitive, and employees tend to become bored and careless when performing this task. What alternative could make this repetitive task quicker and less susceptible to error? a. Quality circles b. Computer-aided design c. Flexible rotation d. Robotics e. Automated process control

d

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that a. a worker who learns only a specific, highly specialized task becomes inefficient at that task. b. a worker who does the same job over and over loses time changing from one operation to another. c. the more specialized the job, the harder it may be to design specialized equipment for those doing it. d. the more specialized the job, the easier it is to train new employees when an employee quits or is absent. e. the job of most organizations is simply too large for one person to handle. Several people carrying out different functions are needed.

d

Kraft combines elbow macaroni, cheese, and cardboard to make packages of Kraft Macaroni and Cheese. This most closely resembles a(n) ____ process. a. analytical b. assembly c. combined d. synthetic e. quantitative

d

Nortons, Inc. is a hardware store that is owned by members of the Norton family as well as a few close friends of the family. This company is a(n) a. sole proprietorship. b. partnership. c. open corporation. d. closed corporation. e. public corporation.

d

Of the small businesses in the distribution industry, nearly three-quarters of them are involved in a. wholesaling. b. purchasing. c. service. d. retailing. e. communications.

d

The degree of centralization of an organization is based on the a. degree of departmentalization. b. level of bureaucracy. c. organization chart. d. delegation of authority. e. degree of job specialization.

d

The number of subordinates reporting directly to one manager is called a. the chain of command. b. a decentralized organization. c. a centralized organization. d. the span of control. e. the management hierarchy.

d

When Robert Keening became the president of Snow Bird Airlines, he began meeting with groups of employees to get their opinions on how to turn around the airline's declining sales. This part of the decision-making process is an example of a. Keening's leadership style. b. trying to reach consensus. c. identifying the problem. d. generating alternatives. e. selecting an alternative.

d

When demand exceeds capacity, all of the following are reasonable options for the firm except a. operating overtime hours to meet the demand. b. starting a second or third shift. c. subcontracting part of the work to other producers. d. turning away some long-time customers. e. expanding the capacity of the current facility.

d

Which of the following products is most likely to require a fixed-position layout? a. Automobile b. Canoe c. Clothing d. Ship e. Computer

d

. The two types of corporate culture that have low levels of sociability among employees are a. networked and communal. b. fragmented and networked. c. family and communal. d. mercenary and networked. e. fragmented and mercenary.

e

A government-funded group of scientists is assigned to discover new knowledge and scientific advances. These scientists are not required to consider the potential use of this knowledge. This group is conducting a. development and implementation. b. research for product life cycles. c. applied research. d. academic research and development. e. basic research.

e

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager. a. administrative b. human resources c. financial d. operations e. marketing

e

Chevron and other refiners emphasize material resources in the conversion process. This implies that the material resources are the ____ of the conversion process. a. catalyst b. technology c. output d. impetus e. focus

e

During the process of operational planning, management must compare market demand with a. market supply. b. consumer demand. c. planned supply. d. available human resources. e. capacity.

e

For a total quality management program to be effective, it must be treated as a top priority by a. the human resources director. b. line management. c. first-line management. d. middle management. e. top management.

e

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance. a. control needs b. leadership skills c. standards d. financial needs e. motivations

e

Legal services and public affairs are ____ types of jobs, so they do not fit directly into the chain of command. a. specialized b. top management c. authoritative d. voluntary e. advisory

e

Managers who must be familiar with the Equal Employment Opportunity Commission regulations are ____ managers. a. financial b. operations c. marketing d. administrative e. human resources

e

Since Dillards operates in a complex and dynamic environment, its store managers are given significant freedom to run their stores. This indicates that top leaders at Dillards a. centralize decision making. b. deemphasize lower-level management training. c. control their managers tightly. d. deemphasize lower-level management accountability. e. decentralize authority.

e

The SBA is offering to help the nation's small-business owners enter world markets. SBA assistance includes all of the following except a. counseling on how to enter markets overseas. b. counseling on where to enter markets overseas. c. matching U.S. small-business executives with potential overseas customers. d. bringing small U.S. firms into direct contact with potential overseas buyers and partners. e. offering long-term loans to U.S. business owners.

e

The ___ leadership style tends to take initiative and be visionary. a. autocratic b. participatory c. consensus d. consultative e. entrepreneurial

e

The most effective form of business organization for raising capital is the a. joint venture. b. syndicate. c. sole proprietorship. d. partnership. e. corporation.

e

What is the main advantage of small business that helps retain effective employees who could earn more at a larger firm? a. Better pay and employee benefits b. Ability to adapt to change c. Simplified record keeping d. Limited ability to raise capital e. Personal relationships with employees

e