Intro to Medical Office Final (MEDA1510)
using the basic accounting formula, what would the net worth of a business be with assets of $250,000 and liabilities of $50,000?
$200,000
true or false; The written amount on a check is written in terms of dollars and fractions of dollars
True
true or false; To avoid errors on a deposit slip, total the actual checks and compare it to what is listed on the deposit slip total
True
which of these words should be capitalized? acetaminophen aspirin ibuprofen tylenol
Tylenol
in a ______ type account, any amount of monies not used for medical expenses in a given year remains in the account and continues to gain interest
an HSA (Health Savings Account)
the easiest and fastest method to look up an account in a PM (practice management system) is by:
an alpha search
in most employment situations, an evaluation of work performance is made on a ______ basis
annual
when working with a pediatric patient, instead of saying deformity, it is recommended that you say:
appearance
which of the following is an example of software? • application program • printer • monitor • keyboard
application program
word processing, database, and practice management programs are examples of?
application software
which of these statements is true? • abbreviations and emoticons should be used liberally in professional emails • once deleted, emails can never be recovered by anyone • internal emails are owned by the individual sender, not the employer • emails can be sent or forwarded without your knowledge or permission
emails can be sent or forwarded without your knowledge or permission.
when using the three-read system of proofreading, which of the following do you check for first? • spelling errors • punctuation errors • errors in grammar • errors in composition
errors in composition
which of the following is NOT one of the four E's used to engage a child in health care matters: encouragement education enlistment evidence
evidence
when patients arrive at the office, the administrative medical assistant should:
explain all instructions thoroughly
the most common reason for an employer terminate an employee is:
failure of the employee to satisfactorily perform job responsibilities
all of the following are considered fraud EXCEPT: • billing every new patient at the highest level E&M visit no matter what • falsifying documentation to support a service that was billed to receive payment • failure to maintain adequate medical records • reporting a diagnosis code that the patient does not have, but is payable by medicare
failure to maintain adequate medical records
true or false; Authorization is assuming someone has given you authority?
false
true or false; Banks are financial institutions in which only individuals may set up accounts to hold and disburse money?
false
true or false; It is all right to accept a check from a patient if the written amount on the check does not match the numeric amount?
false
true or false; The signature on a check must always be hand written - never a reproduced signature
false
true or false; an outsourced billing service will never update address information for your patients?
false
true or false; during a job interview it is legal for the interviewer to ask your marital status?
false
true or false; if a patient is unhappy about medical costs, the provider should be told. the medical assistant is NEVER involved.
false
true or false; in a single-entry bookkeeping system Assets and Liabilities are tracked?
false
true or false; making a phone call to a patient for collection purposes is never a challenge with current phone technology?
false
true or false; overall, there are far fewer steps, calculations, and paperwork involved in using a pegboard system when compared to using computerized methods?
false
true or false; patients should be encouraged to go online to seek medical advice or purchase medications
false
true or false; patients should be informed that it is safe to pay accounts by mailing cash payments
false
true or false; the credit period is the period of time allowed for the payment of the gross amount of an invoice
false
true or false; the diagnosis related group (DRGs) was developed to encourage hospitals to operate more inefficiently
false
true or false; the turnaround time, or A/R ratio, has a goal of six months or less
false
true or false; to complete a check register, you may use any color of ink or pencil. The rules of blue or black ink only apply to writing the actual check
false
true or false; when using the pegboard system, you don't have to make legible figures since you will be adding and totaling the daysheet yourself.
false
true or false; diagnosis related groups (DRGs) are used as a method for reimbursement of outpatient hospital services
false (DRGs are inpatient services)
true or false; The voucher portion of a voucher check is left attached when it is deposited
false (The voucher form is removed before the check is endorsed and deposited)
true or false; posting can never be an automated process?
false (it might be, depending on the electronic system in place)
true or false; monthly billing is more efficient in larger medical practices?
false (monthly billing is more efficient in smaller medical practices. cycle billing is commonly used in larger medical practices)
true or false; the patient's bill of rights is a law?
false (not part of the law, but an outline of legal and ethical guidelines)
true or false; collection ratios should be reviewed monthly
false (should be reviewed quarterly or annually)
true or false; the EOB is the document provided by the payer (insurance company) to the provider
false (the remittance advice is provided by the payer)
true or false; when patients without health insurance are seen in the provider office, they are classified as pro bono
false (they are classified as self pay)
true or false; debit balance reflects that the amount paid is more than the total due?
false (this defines a credit balance, not a debit balance)
true or false; bookkeeper- one who keeps, audits, and inspects the financial records of individuals or businesses
false (this defines an accountant)
true or false; a balance sheet demonstrates the profit and expenses for a given month and includes year-to-date information for a given year
false (this defines an income statement)
true or false; If a mistake on a check absolutely must be corrected, ask the payer of the check to use one line to cross out the error and initial the changes. This will guarantee that the check remains valid?
false (this is the appropriate way to correct a mistake on a check, but it does not guarantee that the check remains valid)
true or false; a debit balance exists when an account is overpaid and a refund must be made back to the patient or to a health insurance plan by the medical facility?
false (this is the definition of a credit balance)
true or false; You will need to make a copy of the deposit record and match it up with the deposit slip from the bank
false (you will need to make a copy of the deposit slip and match it up with the deposit record from the bank)
chronologic
limited to only special tasks; not helpful for regular maintenance of the entire record
when talking with a patient, you should NOT:
look away while the patient is speaking
when using a computerized scheduling system, a(n) _______ refers to having specified time periods automatically blocked out
matrix
the government health plan that covers individuals who have a limited or low income is:
medicaid
the _____ is generally the first person to review reports
medical assistant
the term health care provider does not apply to a:
medical assistant
using ICD-10-CM to report diagnoses is required to establish __________
medical necessity
the patient chart belongs to the:
medical practice
When using the POMR method of record keeping, which of the following types of information is documented on the same page? • medication lists and preventative care lists • the chief complaint and list chronic problems • education information provided to the patient, and the review of systems • the patient profile and list of chronic problems
medication lists and preventative care lists
health insurance offered by private companies to persons eligible for medicare benefits and specifically designed to supplement such benefits is called:
medigap
documenting patient education/instructions:
minimizes professional liability
the characteristic feature of the _____ letter style is that the dateline, complimentary close, and typed signature begin a bit right of center
modified block
when applying an insurance adjustment to a patient's account, you are NOT typically required to post the:
name of the secondary insurance company that might be billed later
Of the following terms, which word should be avoided when composing a collection letter?
neglected
this ratio is calculated by dividing the total payments for a specific period of time by the total charges, with the write-offs deducted from the total charges
net collection ratio
if you make a mistake on a check, instead of writing "VOID" on the check you may do which of the following? • use correction fluid • erase the error • cross out the error • none of these answers
none of these answers
the primary benefit of a(n) _____ filing system is that it distributes files evenly over given soaces
numeric
all of the following information is contained on an invoice except: • company details • invoice details • packing slip • fees
packing slip
Magnet therapy is primarily promoted as a treatment for
pain
during a telephone screening to schedule a patient appointment, you should NOT:
paraphrase the caller's description of his or her symptoms
a patient's account history is also referred to as a:
patient ledger
Which of these is an example of a clinical skill?
performing patient screenings
components used to calculate the medicare physician fee schedule also known as the RBRVS (Resource-Based Relative Value Scale) are?
practice expense, physician work, professional liability insurance expense
statements or itemized bills are most often generated through:
practice management software
when a practice is being moved to another location, it is important to:
prepare current medical records for the move
ICD codes are descriptive of the:
presenting disease or condition
discounts are?
primarily for professional and significant financial hardship purposes
when obtaining a telephone message from a recording device or outside answering service, you should NOT
prioritize messages according to the order in which they were received
all communications between members of the health care team should be:
professional and respectful
which of the following would be sent to a licensing board? • professional letter • interoffice communication • informal note • personal letter
professional letter
when the patient's paper chart is opened flat, which of the following is typically found on the right side? • progress notes • medication list • patient data • immunization records
progress notes
in regard to HIPAA, what does PHI stand for?
protected health information
in ancient Greece, patients slept while _____ licked their wounds and Asklepios applied salves
snakes
the expenses involved in running a business have made which of the following rare today?
solo practices
true or false; Online banking, or electronica banking, is the practice of performing transactions by the Internet?
true
true or false; Post dated checks are made out with a future date?
true
true or false; The best opportunity for collecting fees from a patient is ATOS?
true
true or false; Travelers checks are used because sometimes personal checks are not excepted outside of the area of the bank upon which they are drawn
true
true or false; Typically, payment plans are set up to have the account paid in full within 12 months?
true
true or false; When depositing checks they must be signed in pen or stamped with a rubber stamp?
true
true or false; a petty cash summary is a report that lists the total petty cash payments for each type of expense
true
true or false; a requirement of HIPAA is that collection calls should be made in an area where the conversation may not be overheard?
true
true or false; a sales invoice is an outgoing bill sent to a customer
true
true or false; an account or ledger is a record for each patient that shows charges, payments, adjustments and balance(s) due?
true
true or false; an asset is anything that holds value that is owned by a business?
true
true or false; an example of an adjustment is an amount NOT paid by the insurance company?
true
true or false; claim scrubbing reduces denial and increases payments to the practice
true
true or false; even with columns that easily identify the revenues and expenses, single-entry bookkeeping has disadvantages?
true
true or false; in a clinical pearl: it states that employees have been fired from their jobs because of carelessness with figures in simple math
true
true or false; in a single entry bookkeeping system, undetected errors can occur and might be discovered only through bank statement reconciliation
true
true or false; in offices with PMS (practice management systems) without additional electronic health record software; paper encounter forms are still used?
true
true or false; managerial accounting is also known as cost accounting
true
true or false; operating information provides the basis for managerial accounting
true
true or false; outsourcing is an arrangement by which a task, operation, or job that could be performed by employees within a company is instead of contracted to another company?
true
true or false; reflective communication is a recommended method used for patients requiring special attention
true
true or false; running an "aging of accounts report" divides accounts into categories according to the amount of time since the first billing date (i.e. 30, 60, 90 or 120)
true
true or false; the Truth in Lending Act Is a federal law designed to prevent abuses in consumer credit cost disclosures?
true
true or false; the discount period is the period of time allowed for the payment of an invoice less a discount
true
true or false; the gross collection ratio includes the total payments received by a practice for a specific period of time, not including any write-offs
true
true or false; the maximum amount an insurer will pay for any given service is called the allowed amount
true
true or false; the medical assistant is usually NOT the office member who answers questions on patient accounts?
true
true or false; the medical assistant working in accounts payable should be highly organized and attentive to details
true
true or false; the petty cash book helps prove the petty cash fun and organize a record of all transactions
true
true or false; verifying an invoice means checking that it is accurate and complete
true
true or false; when a statement is received from a supplier, it is essential to know that everything on the invoice and the amount or number of each item has in fact been received
true
true or false; when making a collection call, all pertinent information should be documented within a comment/notes section of the patient's account?
true
true or false; with a gross collection ratio, the higher the ratio the better because this shows the percentage of money flow back into the office
true
true or false; write-offs are charges that are deemed uncollectable by any business
true
For good grooming, it is recommended that you brush and floss your teeth at least ____ a day
twice
reporting multiple procedure codes for services when only one code is appropriate is called:
unbundling
which of the following actions in considered under the False Claim Act? • submitting claims for drugs • filing incident-to claims • releasing records without authorization • up-coding or un-bundling services
up-coding or un-bundling services
if a claim is submitted with a diagnosis that does not match the patient's medical record for the intent of increasing reimbursement this is known as?
upcoding
when scheduling appointments, you must do all BUT which of the following? use at least three identifiers of the patient confirm the last appointment date assess the type of appointment needed note the type of appointment needed in the schedule
use at least three identifiers of the patient
positive attributes to chronologic filing system:
useful for setting up callbacks for follow-up visits at specified intervals
positive attributes to geographic filing system:
useful in community health environments
refers to an evaluation of health care services to determine the medical necessity, appropriateness, and cost-effectiveness of a treatment plan for a patient
utilization reciew
if a person claiming to be a patient's attorney calls requesting information from the patient's medical record, you should:
verify that the attorney is authorized to receive it and offer to call them back
A release would be required to give information about a patient to:
a third party being sued by the patient
a HIPAA security rule audit includes a review of all BUT which of the following categories? • drug authorizations • physical safeguards • technical safeguards • administrative safeguards
drug authorizations
which of the following is NOT a factor when determining the amount of federal tax withheld from an employee's paycheck? • amount earned • marital status • duration of employment • number of exemptions claimed
duration of employment
it is MOST appropriate to use an answering machine:
during the office lunch break
when should the office manager address the various office manuals with employees?
during their orientation
positive attributes to alphabetic filing system:
easy to understand and follow
The ancient ____ introduced the practice of using leeches for medicinal blood removal.
egyptians
which of these is NOT an asset? • building • cash • accounts receivable • electric bill
electric bill
using the accounts receivable ratio or A/R formula, what would type A/R balance of $90,000 and an average monthly gross production of $30,000?
3.0
adverbs commonly end in:
-ly
using the gross collection ratio what would be the ratio with total payments of $400,000 and total charges of $800,000
.5
If a caller is requesting information, you should ask if you can call him or her back if it will take you longer than ______ to retrieve it .
1 minute
how many digits are in a National Provider Identifer (NPI) number?
10
if a piece of mail is heavier than ____ ounces it is handled as priority mail rather than first class mail
13
when a provider chooses not to be a participating provider with Medicare he can only charge ______ above the Medicare participating provider fee schedule
15%
The American Association of Medical Assistants (AAMA) traces its roots back to:
1955
the limit on personal time off is usually NOT more than ______ days per year
3
there are _____ stages associated with meaningful use
3
a physician must spend ____ years in medical school
4
when typing a business letter, the sender's name is entered ______ space(s) below the closing
4
all newly certified CMA's (AAMA) are considered current for ______ following the end of the calendar month of initial certification
5 years or 60 months
how many sheets of paper are in a ream?
500
how many sections can be found in the CPT manual?
6
a requirement for maintaining the CMA (AAMA) certification is the accrual of ____ continuing education units (CEU's) every 60 months.
60
Which of these zip codes is written correctly? • 74820+2772 • 748202772 • 74820-2772 • 74820:2772
74820-2772
medicare pays _______ percent of the allowed amount once the patient's deductible is satisfied.
80
candidates for the CMA (AAMA) certification exam are allowed a ____ day period in which to take the exam
90
Which of the following describes a savings account?
A bank account from which the depositor can earn interest
which statement is not true concerning endorsements? • it should be written on the back of the check-left end • A blank endorsement requires no signature • The endorsement transfers all right in the check to another party • A restrictive endorsement is a stamp or written information that states "Pay to the order of"
A blank endorsement requires no signature
Which of the following organizations' focus is primarily on certifying medical billers and coders?
AAPC
if a medical office has a computer network, passwords should be used on:
All computers and all software applications
which organization offers the certified medical assistant certification?
American Association of Medical Assistants (AAMA)
"ABA" stands for
American Bankers Association
Which organization offers the Registered Medical Assistant certification?
American Medical Technologists (AMT)
an E-statement is?
An electronic bank statement sent via email from the bank to the customer's email address
which of the following focuses on three types of energies present in all things: vata, pitta, and kapha?
Ayurvedic medicine
part ______ of Medicare is for payment of medical expenses such as office visits, x-rays and laboratory services and the claim is submitted directly to Medicare.
B
to be more efficient with your time, it is recommended that you do not:
Be a perfectionist for tasks that don't require your best effort
the smallest piece of information processed by a computer is a:
Bit
BAA stands for?
Business Associate Agreement
which of the following community resources provides information on vaccines? Home Health Child Protective Services CDC Medical Reserve Corps
CDC
which form is also known as the UB-04 form?
CMS-1450
Which of the following is the AAPC certification for Physician Practices
CPC
physicians may lose their license to practice medicine if they:
Commit fraud when applying for the medical license
who designed the first permanently implantable artificial heart?
Dr. Robert Jarvik
all employees should have the following documents or information available when filling out initial payroll forms. (choose all that apply)
Driver's license or other state picture identification, social security card and a copy of social security number of all dependents
EOM means:
End of Month
the founder of modern nursing was:
Florence Nightingale
which of these statements is not true concerning bank deposits? • deposits are usually daily, but may be as infrequent as weekly • keep a copy of all deposit slips to verify deposits • for security purposes, deposits should be prepared in an area open to people's view • Use a deposit slip listing the cash and checks deposited
For security purposes, deposits should be prepared in an area open to people's view
Which HCPCS Level II codes are temporary codes for procedures, services, and supplies?
G codes
HIPAA is an abbreviation for:
Health Insurance Portability and Accountability Act
which legislation is intended to limit health administration costs, provide for patient information privacy, and prevent fraud and abuse?
Health Insurance Portability and Accountability Act (HIPAA)
who is considered the founder of scientific medicine?
Hippocrates
which of the following is a recommended phrase to help resolve a conflict between coworkers?
I know this is really frustrating for you
When records are reviewed by third-party payers, if a procedure is not documented it
Is considered to never have been performed
who developed the first vaccine for Polio?
Jonas Salk
Which level of the Healthcare Common Procedural Coding System (HCPCS) includes National codes?
Level II
who was the chemist that discovered microorganisms could be destroyed by heating?
Louis Pasteur
what does the acronym NPI stand for?
National Provider Identifier
ICD-10-CM/PCS was implemented in the united states on __________________?
October 1, 2015
when referring to patient accounts the abbreviation PMS stands for?
Practice Management Software
when a third-party payer identifies an error on the claim form, the claim is:
Rejected with a request to resubmit the form with corrections
The payee's name is in this place on the check:
Right after "pay to the order of "
which statement describes a certified check?
The bank stamps the customer's own check certified and then holds the certified amount in reserve in the customers account until the check is cashed
The phrase ______ was coined to indicate payment of services rendered by someone other than the patient
Third-party reimbursement
The majority of medical assistants work in which type of environment?
ambulatory care
a debit is?
a charge to existing balance
It is almost always best to take which of the following issues to the office manager?
a coworkers habitual tardiness that affects the practice
when scheduling a hospital admission for a patient, you should NOT provide:
a guess of the diagnosis and plan of care for the utilization committee review
this is a record of all charges of services rendered, any payments made by the patient or the insurance carrier, and any adjustments. it is:
a patient ledger
a skip is:
a person who owes money but cannot be location
the Patient Centered Medical Home (PCMH) is a team-based model of care led by:
a personal physician
A patient does NOT need to provide signed consent for the medical office to release information about:
a public health risk
fraud and abuse penalties do NOT include: • ability to refile claims in question • possible imprisonment • exclusion from federal healthcare programs • monetary penalties
ability to refile claims in question
CMS defines ___________ as billing for services that were not medically necessary resulting in unnecessary cost to Medicare, failure to maintain adequate medical or financial records, or improper billing practices
abuse
what is NOT true about adjustments? • write off • if no adjustment column is included, discounts are listed in red in the debit column • professional courtesy discount • adjustments are made by applying the current rate of inflation to the doctor's fee
adjustments are made by applying the current rate of inflation to the doctor's fee
which of the following is NOT an advantage of using an Electronic Claims Tracking (ECT) system? • claims can be tracked online • all claims are guaranteed to be paid if the forms are filled out correctly • far fewer phone calls need to be made to track unpaid claims • the use of 24-hour rolling claims problem alerts reduces lost time
all claims are guaranteed to be paid if the forms are filled out correctly
the medical assistant must learn to relate to which of the following people? patients coworkers providers all of the above
all of the above
a credit balance should be? • circled • written in red ink • noted in parenthesis • all of these
all of these
when using a fax machine, you should: • remove paper clips and staples from material to be scanned • use typed words for numbers to avoid problems with interpretation • resend a message if noise on the kind resulted in an unclear transmission • all of tjese
all of these
a petty cash fund • requires a voucher for payments • is for small payments • when it is nearly depleted, another check is written for the difference between the established original fund amount and the remaining amount • all of these answers
all of these andwers
The patient account statement contains the following patient information? • name and address • aging information • doctor's office or medical company's names and contact information • all of these answers
all of these answers
an encounter form is? • lists the procedures performed in that medical office • known as a charge slip • known as a superbill • all of these answers
all of these answers
bankruptcy is: • being legally declared unable to pay debts • a petition to court • the state of being bankrupt • all of these answers
all of these answers
to reflect aging of an account the statement should show which of the following? • over 30 days • over 60 days • over 90 days • all of these answers
all of these answers
what penalties can be imposed for Fraud and/or Abuse related to the United States Code? • monetary penalties ranging from $10,000 to $50,000 (before annual inflation adjustment) for each item or service • imprisonment • exclusion from federal healthcare programs • all of these answers
all of these answers
which of the following statements are true concerning deposits by mail? • avoid sending cash or currency by mail • photocopy all mailed checks • checks should be endorsed by restrictive endorsement • all of these answers
all of these answers
which statement is true regarding using a collection agency? • they usually come into play when a bill is delinquent for more than six months • once an agency has been hired, no further statements are sent to the patient by the clinic • they charge a significant portion of the bill owed • All of these answers
all of these answers
weekly schedules for the providers should be accessible to:
all office staff
cost-benefit analysis
allows for program evaluation by demonstrating whether the benefits received outweigh its cost
Most filing systems are based directly or indirectly on a(n) ____ arrangement.
alphabetical
when relocating a medical facility, patients should be informed of the move:
as soon as the date of the move is known
if you have a patient who is habitually late, it is recommended that you:
ask the office manager to discuss the scheduling policy with the patient
when communicating with others, you should be:
assertive
when providing patient education, your first task is to:
assess the patient's ability to comprehend the information/instructions
When using EHR software, the Provider's Home Page feature does not:
automatically post lab results into the patient's record
when should an encounter form be prepared and attached to a patient's chart?
before the patient is seen
A complete and accurate medical record provides legal protection for:
both patients and physicians
the office policy manual is LEAST likely to cover which of the following topics?
budget development practices
When using EHR software, the electronic superbill:
can be done in conjunction with charting
employees who do not fill out an Employments Eligibility Verification form:
cannot legally be paid to work at the office
which one of these statements is not true concerning signatures on checks? • A signature authorization card from the bank must be completed to allow someone other than the recorded owner of the account to execute checks • checks may be signed by anyone who works for the provider • some offices require two signatures on a check • Some offices require someone other than the person writing the check to sign it
checks may be signed by anyone who works for the provider
Lab reports should be filed in _____ in a separate section of the patient chart.
chronological order
ideally, a person in each medical office is designated as the ______ and is expected to maintain currency with insurers and insurance regulations
claims filer
when you purge a file, you are:
cleaning it out
in regards to medical record filing, ________ is done by marking the index identifier on the paper to be filed
coding
which of the following is an example of being assertive?
communicating your point of view while respecting anothers
a _____ sentence contains two or more independent clauses, separated by a comma
compound
which telephone feature allows several people in various locations to converse at the same time?
conference calling
If a sales representative drops off a box of complementary items, you should:
consult with the physician about what to do with them
When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should _____ the original entry.
draw a single line through
a claim that is automatically forwarded from medicare to a secondary insurer after medicare has paid its portion of a service when using an EHR is known as:
crossover
which of the following is NOT a fee usually charged by a clearinghouse? • start-up fee • flat monthly fee • customer service fee • per-claim transaction fee
customer service fee
in this billing system, accounts are divided into groups to correspond to the number of times you will be billing?
cycle billing
bookkeeping records should be made on a _________ basis
daily
how often is it recommended that all central computer data backed up?
daily
how often should the tickler file be checked?
daily
you do NOT need to include which of the following types of information when transmitting a prescription refill request to a pharmacy?
date the prescription was first filled
if using a manual method, the charges or no-charge visits for each patient are recorded on the?
daysheet
Which of these is considered a non-physician specialty?
dentistry
A ___________ increases the balance of an account, whereas a ____________ decreases the balance
deposit, withdrawal
which type of physician specializes in diagnosing and treating disorders of the skin?
dermatologist
EHR software allows you to do all but which of the following? • obtain information and alerts about specific drugs • submit prescriptions electronically to a patient's pharmacy • determine the best drug for a patient without consulting the provider • track ineffective, discontinued, and negative reactions to specific drugs
determine the best drug for a patient without consulting the provider
the first step in composing a letter is to:
determine what information needs to be included
which of the following is an example of a petty difference?
disagreement on one's choice of clothing
Once a patient is ready to leave the hospital, _______ is used to ensure that the patient is being discharged to the most appropriate setting.
discharge planning
positive attributes to numeric filing system:
distributes files evenly over given spaces
Medical assisting is probably not for you if you:
do not like variety in your job
if a caller makes threats, you should:
document the information about the caller and the threat and end the call
when a patient calls with a medical question, you should:
document the patient's information and relay it to the doctor for review
for each debit, there is an equal and opposite credit, and the total of all debits must equal the total of all credits. this describes which bookkeeping system?
double-entry bookkeeping
negative attribute to alphabetic filing system:
files will be unevenly distributed
which of these is an example of an administrative skill?
filing medical records
hardware and software devices that protect an organization's network from intruders are called:
firewalls
Using time management skills, what priority is assisting the provider with emergencies and procedures?
first
a ______ sets aside a portion of an employee's pre-taxable income to pay for projected medical expenses or prescription medications
flexible/medical savings account
the primary contribution of the Romans to medicine was their:
focus on sanitation
in double-entry bookkeeping:
for each debit there is an equal and opposite credit
Using time management skills, what priority is working on pending files that have tasks?
fourth
CMS defines ________ as billing for a lower level of care than is supported in documentation, making false statements to obtain undeserved benefits or payment from a federal healthcare program, or billing for services that were not perfomed
fraud
a physician billed claims to Medicare for procedure that were not performed on 800 patients resulting in the loss of $2.6 million. is this fraud or abuse?
fraud (subject to the false claims act)
manual claims tracking:
frequently causes payment delays
when it is necessary to collect a bill owed by a deceased patient, do NOT:
go to the funeral and collect it from relatives
when working with older patients, you should:
greet them warmly and by name
which of the following does NOT appear in the heading of an employee's payroll record? • social security number • gross salary • date of employment • employee's name
gross salary
according to the U.S. department of labor, employment of medical assistants is expected to ______ from 2012 to 2022
grow 29 percent
If a patient engages in clearly inappropriate behavior, you should:
have a witness come in, and instruct the patient to cease the behavior.
positive attributes to subject filing system:
helpful in epidemiology or research or for maintaining business records including insurance
which key components must be considered when a provider is selecting an evaluation & management (E&M) level?
history, exam, decision making
Blue Cross was originally set up to pay for
hospital expenses
a large medical group might have a ____ department to handle personnel management and payroll
human resources
When filing alphabetically: • names are filed in Z to A sequence from the first to the last letter • hyphenated surnames and hyphenated firm names are indexed as one unit • prefixes are not considered to be part of the surname • words such as AND and FOR are disregarded and should be omitted
hyphenated surnames and hyphenated firm names are indexed as one unit
when you annotate the incoming mail, you:
identify for the physician important points to be noticed
a disadvantage of clustering is that:
if one visit gets off track, it may throw the entire appointment flow off track
staff meetings are usually held?
in the medical office before or after patient care hours
when documenting a telephone call, you should:
include your own name or initials
an invoice: • if requested by email should be in WORD to allow alterations • shows written charges but no due date • includes itemization of goods and purchases • all of these answers
includes itemization of goods and purchases
this demonstrates the profit expenses for a given month and includes year-to-date information for a given yewr
income statement
phone menus are designed to:
increase efficiency
in a(n) ______ plan, patients have always been able to see specialists without having to obtain referrals from another physician
indemnity-type insurance
which type of HMO consists of providers who practice in their own individual offices and retain their own office staff and operations?
independent practice association (IPA)
when selecting the CPT code, you isolate the main term from the provider's documentation then look it up in the:
index
which of these are used to provide specific written instructions regarding examinations and diagnostic tests performed in your office?
information sheets
an employer identification number (EIN) is obtained from the:
internal revenue service
A(n) ______ diagnoses and treats disorders of the internal organs
internist
which of these is a disadvantage of using email? • it is not as secure, private, and confidential as people think • you can only communicate with one person at a time • it makes tracing the history of a conversation very difficult • patients must be available to receive your message
it is not as secure, private, and confidential as people think
which of the following is not true regarding ATOS? • it is the best time to collect payments • it stands for "all the outstanding services" • it stands for "at the time of service" • it is the time which patients are more grateful for the services received
it stands for "all the outstanding services"
who discovered that microbes in the air caused infections after surgery?
joseph lister
the medical school at Salerno, Italy found around 850 AD was:
known for teaching medicine using a sound basis
Which category of skills include those that keep medical assistants practicing within their scope of practice?
legal and ethical concepts
these are the debts or accounts payable (A/P) owed by a business
liabilities
which of the following statements is TRUE when referring to the Patient's Bill of Rights? • patients cannot refuse treatments recommended by the physician • office policies that pertain to patients should be outlined as the initial visit • the patient's bill of rights thoroughly explains the state's medical laws • you should be apologetic when explaining office policies to patients
office policies that pertain to patients should be outlined at the initial visit
documentation requirements and directions for opening and closing an office are found in the:
office procedure manual
physician who treat patients under worker's compensation plans are usually required to register with the state Worker's Compensation Board: (how often)
on an annual basis
how many times can data be recorded onto a DVD-R disk?
once
when should an organizational chart be updated?
only when there are personnel changes
Daily equipment maintenance includes all but which of the following? • cleaning • ordering replacement parts • checking consumables • troubleshooting
ordering replacement oarts
A form letter would not be appropriate for:
outlining an accident victim's injuries
in accordance with the patients bill of rights patients should never be expected to undergo invasive procedures or surgeries without:
providing informed consent
If a new patient appears reluctant to complete the intake forms, you should:
quietly offer to assist in completing them in a separate closed room
the "R" in A/R stands for _______________ and the "P" A/P stands for ____________
receivable, payable
electronically processing claim forms to insurance carriers:
reduces the amount of preparation time for the claims processor
some insurance companies require patients to obtain a _____ before they will pay for a visit to a specialist
referral
when answering a telephone call, you should NOT
remain expressionless
encoder software is not used to:
replace EHR software
when following up on a delinquent claim, if the carrier tells you that it is still in process, you should:
request an anticipated date of payment and document the patient account
negative attribute to numeric filing system:
requires cross reference of names with assigned values
negative attribute to geographic filing system:
requires familiarity of a certain area
negative attribute to subject filing system:
requires matching cross-references to retrieve files
Which mail service is used to ensure that mail is delivered only to a specific addressee or an authorized agent of the addressee?
restricted delivery
to prepare the front desk for opening the office, which of the following is not a function? • retrieving faxes • retrieving messages • retrieving superbills • turning on computers and office equipment
retrieving superbills
in the PM system, adjustment codes may be used for which of the following?
returned checks
To help a patient develop a payment plan for elective surgery, the medical assistant should:
review insurance coverage with the patient
which of following is NOT a fringe benefit that might be offered by an employer?
salary
if you are speaking to a patient face-to-face and the phone rings, you should:
say "excuse me for a moment, please," and answer the call
Using time management skills, what priority is rooming patients?
second
since 2005, providers have been urged to:
send claims electronically
The Fair Debt Collection Practice Act (FDCPA) allows for which of the following practices?
sending the patient notice of collection within 5 days after being contacted
which statement about the internet is correct? • some type of web browser is required to access web sites on the internet • all internet content is reviewed by the department of information for accuracy • it is not possible to perform business transactions over the internet • patients should be encouraged to use the internet for medical advice
some type of web browser is required to access web sites on the internet
Dragon Naturally Speaking ®️ is an example of ________ software
speech recognition
a bulletin board used for posting interoffice notices is MOST likely to be located in the:
staff break-room
when addressing a letter, it is recommended that you use a(n) ____ type font to help expedite delivery
standard
When filing alphabetically, if two names are identical, the address is used to make the filing decision in which order?
state, city, street name
Which method of scheduling is designed to keep a continuous flow of patients coming through the office?
streaming
urgent care centers:
take care of patients with acute illness or injury
one of the disadvantages of a computerized account system is:
the accounting system MUST be properly set up to meet the requirements of the business (proper accounting system)
a provider may NOT charge a patient for
the difference between the allowed amount and the billed amount
which of the following is an objective statement? • you don't look well • mrs. smith says her mouth feels dry • i have a headache • the patient's heart rate is elevated at 120 beats per minute
the patients heart rate is elevated at 120 beats per minute
under the birthday rule, if both parents have the same birth date how would you determine which insurance is primary?
the plan in effect the longest
which of the following is NOT an advantage of EHRs? • they facilitate coordination of care among providers • they completely eliminate the necessity for paper records • they can assign CPT and ICD codes at the time of the visit • they make chart notes immediately available when a referral is needed
they completely eliminate the necessity for paper records
when using a computer, you should NOT keep your:
thighs perpendicular to the floor and the lower legs parallel to the floor
Using time management skills, what priority is performing procedures and dismissing patients?
third
when using the practice management software, charge entries are typically done on the _____ screen
transactions entry
a phone screening manual is sometimes called a(n) ______ manual
triage
the accounting formula is the formula which is considered the basis for all financial accounting
true
true or false: if the collection agency efforts or the facility attempts to collect on a highly delinquent account are unsuccessful, a lawsuit is the last resort?
true
true or false; A check that is not dated or has a wrong date, usually the year, will be returned by the bank?
true
true or false; A person authorized to sign a check for the owner is considered the agent?
true
true or false; A/R is the money owed to the practice by patients?
true
true or false; In a medical office, checks might be processed by a traditional hand-written method or by using a computer software program?
true
true or false; In addition to writing the check, the corresponding check stub or register must also be accurately completed?
true
The term _____ refers to what you see in your mind's eye
visualization
if you receive a letter or package that you suspect is contaminated, you should:
wash your hands thoroughly with soap and water
which statement is true regarding verifying and accepting check payments? • check may always be accepted with "paid in full" or "payment in full" marked on back of check • when you receive a check, always stamp it with the office's deposit endorsement to protect against theft • checks may always be accepted for more than the amount due (with the patient expecting cash back) • postal money orders may always be accepted with any number of endorsements - it's backed by the government
when you receive a check, always stamp it with the office's deposit endorsement to protect against theft
which of the following is not a feature of practice management software? • claims processing • financial report generation • word processing • appointment scheduling
word processing
which of the following is NOT a recommended personal performance goal?
working completely independently
when documenting a progress note, the chief complain should be:
written using the patient's own words
which of these statements is NOT true concerning bankruptcy? • The patient who has filed bankruptcy will pay a fixed amount to the court • sometimes the patient wishes to continue seeing the provider and will make payments on the account independently on a cash basis • your office will receive payment in full even if it is only one dollar at a time • when a patient has filed for bankruptcy, you may no longer send them statements
your office will receive payment in full even if it is only one dollar at a time
which statement is not true concerning sorting currency? • put all bills of the same denomination together • Stack in order from highest to lowest denomination (for example, 50s, 20s, tens, and fives, with ones at the top of the stack) • Stack in order from lowest to highest denomination (for example, fives, tens, 20s, and 50s, with ones at the bottom of the stack) • Face bills the same direction, portrait side up
• Stack in order from lowest to highest denomination (for example, fives, tens, 20s, and 50s, with ones at the bottom of the stack)
