Introduction to Business Final

A compressed workweek is

A compressed workweek is a work schedule that fits the normal 40-hr workweek into less than 5 days; The typical compressed workweek is 10 hrs a day for 4 days, followed by 3 days off

Because a strike has partly shut down a company's operations, management closes down the rest of the plant so that none of the employees can go to work; this isan injunction. A. a lockout. B. picketing. C. strikebreaking. D. a boycott.

A lockout

An orientation would likely include all of the following except

An interview of the finalists

Every time Elias broke the department production record, Judah hung a gold banner from Elias' machine and bought him lunch. This illustrates A. behavior modification techniques. B. McGregor's Theory. C. Theory Z. D. equity theory. E. poor management because everyone else was sad.

Behavior modification techniques

Theories X and Y are most closely associated withFrederick A. Herzberg. B. William Ouchi. C. Elton Mayo. D. Abraham Maslow. E. Douglas McGregor.

Douglas McGregor.

The person primarily associated with the Hawthorne Studies was A. Nathaniel Hawthorne. B. Abraham Maslow. C. B.F. Skinner. D. Elton Mayo. E. Douglas McGregor.

Elton Mayo

Jane learned that, although she and June were both hired as part-time salesclerks at the same time and have similar backgrounds, June is paid $1 more per hour. Jane decided to stop cleaning dressing rooms on her shift because she thinks this is unfair. This is an example of which theory?

Equity Theory

Jim has learned that his company is offering a Hawaiian vacation to its best salesman. He almost won last year and really wants the trip. He is working very hard because he thinks he has a good chance to win. This exemplifies which theory?

Expectancy

A job description is a written description of the qualifications necessary for a specific job. T/F

False

Behavior that is punished will tend to be repeated.

False

Benefits are an addition to regular compensation for exceptional performance. T/F

False

Employees who are dissatisfied with their working conditions or compensation have to negotiate with a labor union to bring about change. T/F

False

Expectancy theory suggests that managers do not need to show employees that they can obtain things they want. T/F

False

Givebacks are concessions made by management to keep workers working. T/F

False

Intrinsic rewards are benefits and recognition you receive from someone else. T/F

False

It is not necessary to verify an applicant's references because most applicants tell the truth on applications or resumes. T/F

False

Job analysis is a systematic procedure to determine the relative worth of various jobs. T/F

False

A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called

Flextime

Allowing some employees to work at home part-time is

Job Sharing

In the United States, workers'________ needs, as defined by Maslow, have largely been met by minimum-wage laws and federal occupational safety standards.

Physiological and Security

According to Herzberg's two-factor theory, all of the following represent hygiene factors except

Responsibility

According to Maslow, an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

Security

According to Maslow, living life to the fullest is most closely associated with fulfilling this need:

Self-actualization

What did the Hawthorne studies reveal?

That managers who understand the needs, beliefs, and expectations of people will have the greatest success motivating workers

Early management theorists thought money was employees' primary motivation. T/F

True

Equity theory relates a person's willingness to contribute to the organization to the perceived fairness of the rewards received.

True

Human relations is the study of individual and group behavior in organizational settings. T/F

True

Managers must take care to warn employees when their performance is unacceptable. T/F

True

Managers who ascribe to Theory Y assumptions about their workers assume that people like and want to work and that people will seek out responsibilities if provided with the proper conditions. T/F

True

Motivation explains why people behave as they do. T/F

True

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace. T/F

True

When laid off, a person's attention probably shifts from fulfilling esteem needs to fulfilling physiological and security needs. T/F

True

Anand believes that he can get some extra work completed before the deadline by withholding his workers' vacation schedules until the job is completed. Anand could be described as

a Theory X manager, according to McGregor.

Mary called her work group together and presented a problem to them: They need to accomplish some extra work in less time than usual. Her employees suggest a plan for handling the situation, and she accepts it. According to McGregor's Theory, Mary could be described as

a Theory Y manager

If a government agency paid its workers additional compensation at the end of the year as a thank-you for good work, this would most likely be called commission. a bonus. a salary. wages.

a bonus

All of the following would be examples of objective assessments of an employee's performance appraisal excepta factory worker's level of output. A. number of units sold for a salesperson. B. a ranking system for an office worker. C. shooting percentage for a basketball player. D. batting average for a baseball player.

a ranking system for an office worker.

Flextime is associated with a number of unexpected consequences. One of the major ones is

more physical activity and better sleeping habits

An inner drive that directs behavior toward objectives is called

motivation

Allie wants to be warm, but she is not; she has a ______ and may be motivated to satisfy it.

need

In some companies, the department that handles the human resources management function is called by this name:

personnel

The Theory X style of management focuses onsocial and A.security needs. B. physiological and security needs. C. self-actualization and esteem needs. D. physiological and social needs. E. security and esteem needs.

physiological and security needs.

An employee stock ownership plan is

plan offering employees the opportunity to purchase company stock, often partially or fully matched by employer-paid stock for the employee

Following the interview, the next stage of the employee selection process usually involves

reference checking

Human relations is concerned with all of the following except

the needs of employees

Joe Johnson was recently moved to a new position in his company that involved learning new skills and work assignments even though Joe received no pay increase. This would best be called a A. transfer B. promotion C. layoff D. movement E. separation

transfer