Introduction to Hospitality Chapter 6
What are the 5 essential positions on a cruise ship?
1) Captain 2) Hotel Manager 3) Food and Beverage Manager 4) Chief Purser 5) Cruise Director 6) Chief Steward
What are the 3 types of cruise industry markets?
1) Mass 2) Middle 3) Luxury
Which type of cruises, cruise Europes inland waterways, and canals, from April to November when weather permits?
Barges
Other than the fare itself where does carnival make most of it's income?
Beverage service
What are the 12 Types of Cruises
1.) Regional 2.) Coastal 3.) River 4.) Barges 5.) Steam Boating 6.) Expeditins and Natural Cruises 7.) Adventure Cruises 8.) Sail-Cruises 9.) World Cruises 10.) Crossings 11.) Specialty and Theme Cruises 12.) Deluxe Cruising
How many passengers take a cruise each year?
11 million
What does the food and beverage manager incharge of?
All areas onboard that serve food and beverage, food costs, and the quality of the food and beverage that is served.
What does the cruise director do?
Creates, coordinates, and implements all daily activities and acts as master of ceremonies at all social activities and evening shows. A lot of public speaking, delegating responsibilities to staff.
Expedition and Natural Cruise
Cruises to exotic and exciting places. Passengers play an active part in every aspect to the trip, tends to visit interesting destinations, exploring and studying nature. No ritzy entertainment, instead has lectures, naturalists, and historians on board.
Where can you find a River Cruise?
Europe, Russia, China, Egypt, and Australia
Middle Market Cruise lines examples
Holland American Lines, Windstar Cruises, Cunard Lines, Celebrity Cruises.
True/False: Caribbean cruises are the only type of cruise that puts passengers within just a few hours sailing of another country/or continent.
False: Mediterranean cruises.
True/Fasle: The most popular cruise length is 5 days.
False: The most popular cruise length is 7 days.
True/False: the food and beverage manager's job is complete at some point every day.
False: as long as the ship is at sea the the food and beverage manager's job is never complete.
Which industry Market consists of incomes in the $30,000-$60,000 range?
Mass Market
Which industry Market consists of incomes in the $80,000+ range?
Luxury
Which industry Market consists of incomes in the $60,000-$80,000 range?
Middle
Where are Coastal Cruises offered?
Northern Europe, The United States, Mexico
Star Cruises operates which brands
Norwegian Cruise Line
Three ships built by the white star line in the early 1900's to compete with Cunard
Olympic Titanic Britannic
Air-Cruise Package
Packages that include air and cruise travel in one price
Chief purser.
Part of the hotel operations department on the ship, responsible for supervising all other departments except for deck and engine.
Which type of cruise is the most popular?
Regional Cruise
Who is the Second Largest Cruise Line?
Royal Caribbean Cruise Line
What are the cruise brands under Royal Caribbean Cruise Line?
Royal Caribbean International Celebrity Cruises
Luxury Market Cruise line examples
Sea Goddess I, Sea Goddess II, Seabourn Spirit, Seabourn Pride, Crystal Harmony, Crystal Hanseatic, Radisson Diamond, Silver Wind, song of Flower
What were white start lines goals for it's new ships?
To make the quietest, most luxurious, and most stable ships afloat.
True/False: The Captain is the highest ranking position.
True
What is the chief steward responsible for?
Supervises housekeeping department, also regulates and accounts for cleaning supplies, equipment used, cabin services, room services, bell services, and passenger baggage.
Who is recognized as the inventor of cruising?
The Peninsula and Oriental Steam Navigation company (P&O)
The target market for Carnival Cruise lines
Adults 25-54
Which cruise line is the most successful financially?
Carnival Cruise Lines
Who are the top 3 players in the cruise industry?
1.) Carnival Cruise Lines 2.) Royal Caribbean Cruises, 3.) Norwegian Cruise Lines.
What year did the first cruise occur?
1844
What year did the first American Cruise ship set sail?
1867
What year did P&O ships get upgraded to "cruising yachts?
1880
Royal Caribbean fleet consists of how many ships?
21
Barges can take up to how many passengers?
24
Royal Caribbean Cruise Line offers how many destinations worldwide?
280
What is the cruise industry worth today?
35 Billion dollars
The Target market for Royal Caribbean Cruise Lines
35+ with a relatively high income and wealthy families.
How many North American's say they plan to cruise in the next 3 years?
51 Million
How many new ships have the major cruise lines launched in the past few years?
62
How many passengers does the Royal Caribbean Cruise Line carry per year?
Over 3 million
Which type of Cruise is a concept unique to the United States?
Steam Boating
What is the hotel manager on a cruise ship?
The person who is incharge of all hotel operations onboard the ship (administration, staff, entertainment, food and beverage, dining room, and house keeping). They are also incharge of training staff and overseeing financial operations.
What are the 3 regions to choose from in the Caribbean?
1) Western 2) Eastern 3) Southern
According to Cruise Line International Association Who is the average cruise passenger?
46 years married, no children in the household and has an income of $93,000
What are some of the destinations that cruises are offered to?
Caribbean, Mediterranean, Alaska, and Hawaii.
What are some of the captain's job responsibilities?
Caring for all staff and guests, makes virtually every executive decision dealing with the ship (navigations, operations, and company policy).
Who is the Largest Cruise Line?
Carnival Cruise Line
Which cruise brands do Carnival Corporation and PLC include?
Carnival Cruise Line Holland America Cruise Line Cunard Line Princess Cruises Seabourn Cruise line Costa Cruises
Mass Market Cruise Lines examples
Carnival Cruise Line, Disney Cruises, Princess Cruises, Norwegian Cruise Line, and Royal Caribbean.
Before cruising became a popular form of vacation, what was the main purpose for sea travel?
Immigration, trade, and war.
What cruise line industry change came out of the Titanic disaster?
Safety regulations, particularly in the increase in the number of lifeboats.
What does the term crossings mean?
Sailing across the Northern Atlantic either to or from the Americas (can take place across any major ocean).
The third Largest Cruise lines is
Star Cruises
Which Cruise company received the "Leading Cruise line in Asia-Pacific Award?"
Star Cruises
Where is the most popular cruise destination?
The Caribbean
Who was the novelist to sale around the Mediterranean in 1844?
William Makepeace Thackaray