ISDS 3115
Which of the following is the best example of competing on low-cost leadership?
A firm produces its product with less raw material waste than its competitors do.
An assembly line is an example of a:
repetitive process.
Which of the following are all strategies for improving productivity in services?
separation, self-service, automation, and scheduling
An operations manager is NOT likely to be involved in:
the identification of customers' wants and needs.
An acceptance sampling plan's ability to discriminate between low quality lots and high quality lots is described by:
an operating characteristic curve.
Which of the following is NOT one of the phases of project management?
budgeting
Which of the following environmental factors has not contributed to Microsoft's changing strategy?
global warming
Which of the following phrases best describes product focus?
high fixed costs, low variable costs
A product-focused process is commonly used to produce:
high-volume, low-variety products.
Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?
human resources product research quality management process innovation
Which of the following is not a type of qualitative forecasting?
moving average
The causes of variation in statistical process control are:
natural causes and assignable causes.
Which of the following is not present in a time series?
operational variations
According to the manufacturing-based definition of quality:
quality is the degree to which a specific product conforms to standards.
Which of the following is an example of competing on quick response?
A firm's products are introduced into the market faster than its competitors' products.
The ________ distribution is used by PERT analysis to calculate expected activity times and variances.
Beta
Continuous improvement is based on the philosophy that not every aspect of an operation can be improved.
False
Quality is mostly the business of the quality control staff, not ordinary employees.
False
The jury of executive opinion forecasting method formally solicits input from customers and potential customers.
False
Trend refers to a data pattern that repeats itself after a period of days, weeks, months, or quarters.
False
Variation in activities that are not on the critical path cannot affect the overall project completion time.
False
Which is NOT true regarding differences between goods and services?
Tangible goods are generally produced and consumed simultaneously; services are not.
Which of the following statements concerning CPM activities is false?
The late finish of an activity is the earliest late start of all preceding activities.
Activity R on a CPM network has predecessors M and N, and has successor S. R has duration 5. N's late finish is 18, while M's is 20. S's late start is 22. Which of the following is definitely true?
The set of times cannot all be possible.
Which of the following is FALSE regarding repetitive processes?
They allow easy switching from one product to the other.
Line employees need the knowledge of TQM tools.
True
The number of defects after a hotel room cleaning (sheets not straight, smears on mirror, missed debris on carpet, etc) should be measured using what type of control chart?
c-chart
Which of the following influences layout design?
capacity needs technology personnel levels inventory requirements
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
customization.
Acceptance sampling's primary purpose is to:
decide if a lot meets predetermined standards.
Which of the following is NOT a typical service attribute?
easy to store
Utilization will typically be lower than efficiency because:
effective capacity is less than design capacity.
Which of the four major categories of quality costs is particularly hard to quantify?
external failure costs
Assignable variation:
is to be identified and investigated.
The forecasting technique that pools the opinions of a group of experts or managers is known as:
jury of executive opinion.
Which of the following is not one of the strategies for improving service productivity?
mass customization
